Sharing personal medical info

[backfromboston]

We are returning to WDW as after 10 yrs. we plan to reqest DAS at the park. We each have letters from our Drs written directly to WDW Guest Relations, Disability Assistance Services. Both are "invisible disabilitie but serious and cause impairment.

I've read on forums that the cast members won't read Dr letters and only interview us about abilities to stand in a line. Heard They will discourage providing DAS to your bracelett and talk you into other accomodations. Is the accurate?

Standing in ride lines is not the only reason we want (DAS) while visiting. There are other areas of assistance that DAS program offers.

What type of "interview" does the guest relations people put you through? Are they really encouraged to not provide DAS to guests and accomodate in other ways?

Thanks for any thoughts / reports of experiences / preparation tips.

BfB

 

[aaarcher86]

We are returning to WDW as after 10 yrs. we plan to reqest DAS at the park. We each have letters from our Drs written directly to WDW Guest Relations, Disability Assistance Services. Both are "invisible disabilitie but serious and cause impairment.

I've read on forums that the cast members won't read Dr letters and only interview us about abilities to stand in a line. Heard They will discourage providing DAS to your bracelett and talk you into other accomodations. Is the accurate?

Standing in ride lines is not the only reason we want (DAS) while visiting. There are other areas of assistance that DAS program offers.

What type of "interview" does the guest relations people put you through? Are they really encouraged to not provide DAS to guests and accomodate in other ways?

Thanks for any thoughts / reports of experiences / preparation tips.

BfB

They suggest accommodations based on your NEEDS not your disability. So I guess it just depends. Someone wanting a DAS for a mobility issue would be advised to get a wheelchair or ECV versus DAS for their needs. If a guest can be accommodated in ways outside the DAS, yes, they'll attempt those first since it would affect operations less overall.

You'll need to explain what difficulties you experience being in a standard queue environment when requesting the DAS. I'm not sure what else you could want it for or how that might help you in GR and describing your needs though.

 

[TheRustyScupper]

I've read on forums that the cast members won't read Dr letters and only interview us about abilities to stand in a line. Heard They will discourage providing DAS to your bracelet and talk you into other accommodations. Is the accurate?
. . . true
. . . the Guest Service CM's are not permitted to accept doctor letters or statements
. . . the CM is not a medical specialist and cannot interpret a doctor's claims
. . . additionally, there is no proof that the medical letter is legit, as lots folks would try to fake one

Standing in ride lines is not the only reason we want (DAS) while visiting. There are other areas of assistance that DAS program offers.
. . . without a reference, I cannot even attempt an answer

What type of "interview" does the guest relations people put you through? Are they really encouraged to not provide DAS to guests and accommodate in other ways?
. . . the DAS is not meant nor permitted for mobility-type problems, as an ECV or wheelchair would solve those issue
. . . ditto for "lack of energy" or "stamina" type problems
. . . there is no "interview", just a few questions as to symptoms that must be overcome with a DAS

Thanks for any thoughts / reports of experiences / preparation tips.
. . . put a list together of things that happen without a DAS or things that must be overcome with a DAS
. . . you do not submit the list, you just have it in order to answer questions from the CM
. . . remember, the medical malady is not the issue, it is the effects of the medical problem that counts

NOTE: The above does not apply to Make-A-Wish trips, as there are special arrangements for such.

 

[nikkislaght]

We cant give you the words to ask for a DAS that is discouraged , as stated above you will be asked HOW they can help you.. and wont give you a DAS if you cant stand in lines... I know you said you need it for other reasons.. so you would need to explain why its not just the mobility issues that require the pass..
and you are correct in saying that they wont read the Dr's note..
As for the " interview" you will go in , they will say hello how can i help you.. you will state that you need a DAS , and they will ask what type of accoms. you will explain, they will say yes or no... if yes ,, they take your photo and give you are a return time card,, (at Disneyland.. not sure at WDW) and then you go on your way.. if no you leave... pretty straight forward ...

 

[lanejudy]

We are returning to WDW as after 10 yrs. we plan to reqest DAS at the park.

It's been a long time since your last WDW visit. The current DAS program has changed from the previous GAC that you might be remembering. The WDW - Disability Access Service (DAS) thread pinned near the top of this forum should help explain it.

We each have letters from our Drs written directly to WDW Guest Relations, Disability Assistance Services. Both are "invisible disabilitie but serious and cause impairment.

I've read on forums that the cast members won't read Dr letters and only interview us about abilities to stand in a line. Heard They will discourage providing DAS to your bracelett and talk you into other accomodations. Is the accurate?

No, Disney will not accept notes/letters written by a physician. Most (like your example) are too vague and do not explain the needs. DAS is issued for those whose NEEDS prevent them from being in a standard queue environment. If something else, such as a mobility device, can alleviate the concern, then that will be the recommended accommodation. Many people use mobility devices at WDW who do not need one in regular everyday life.

Standing in ride lines is not the only reason we want (DAS) while visiting. There are other areas of assistance that DAS program offers.

To my knowledge, DAS does not offer any other accommodation other than related to queues. If you need other accommodations -- hearing, vision, seating, etc. -- you need to make that request at each attraction. The current DAS does not have the various stamps that the old GAC had. What other assistance do you have in mind? We may be able to offer suggestions.

What type of "interview" does the guest relations people put you through? Are they really encouraged to not provide DAS to guests and accomodate in other ways?

I wouldn't call it an interview. You approach the CM at Guest Relations and state your case requesting a DAS. This should include a brief explanation of your needs (not diagnosis) and keep it specific to waiting in a standard queue environment. No need to discuss transportation or anything extra. If the CM needs clarification, they'll ask a related question. If your explanation has been sufficient, there may be no question necessary. If it helps you to remember things, you may write a short note to share -- written by you not your doctor -- but again be prepared to answer any questions that may arise in clarification of your needs.

Enjoy your vacation!

 

[lanejudy]

and to the DISboards and the disABILITIES forum!

 

[HopperFan]

We are returning to WDW as after 10 yrs.

I think everyone above covered it all well. Just to reinforce that WDW is MUCH different than it was 10 years ago.
- There will be a lot more mobility devices in use.
- Almost every line has been made accessible, those that aren't have a process in place.
- DAS is very different from the GAC in who they give it to and how it is used.
- There is no longer any type of card. The DAS is attached to your MDE account; MagicBand or Ticket will be used.
- New FP+ system is different from old FP system and I think we all suggest you use it. I know for us it has been much more helpful than the old system.

 

[backfromboston]

They suggest accommodations based on your NEEDS not your disability. So I guess it just depends. Someone wanting a DAS for a mobility issue would be advised to get a wheelchair or ECV versus DAS for their needs. If a guest can be accommodated in ways outside the DAS, yes, they'll attempt those first since it would affect operations less overall.

You'll need to explain what difficulties you experience being in a standard queue environment when requesting the DAS. I'm not sure what else you could want it for or how that might help you in GR and describing your needs though.

thank you aaarcher86.
Needs to accommodate the disability makes sense. That's really the goal in any setting. There are other things listed in the Guide to Guests with Cognitive Disabilities" that will be effective, such as access to break / quiet areas, special locations for viewing Parades that have quick access to enter/exit and not be trapped in a crowd, the assistive listening /vision devices, awareness to high stimulation attractions (light, sound ) with assisted quick exits, and standing in lines. It's great that Dis has raised it's awareness / services to this population.

As far as the questions at Guest Relations, It can be challenging to ask for ones need in a public setting. Adults with certain disabilities can be easily intimidated or unsure how to explain needs to someone who doesn't understand the nature of the condition/ailment. Any thoughts on this?

really appreciated your reply

 

[redberyl]

They won't read a doctor's note, but if you don't want to discuss your needs out loud you can write a note yourself. They will accept that.

 

[backfromboston]

They won't read a doctor's note, but if you don't want to discuss your needs out loud you can write a note yourself. They will accept that.

Thank you. Interesting that they don't utilize the note at all, after my doctor spent valuable time and resources to discuss with it with me prepare the letter. I suppose I should write out my needs before I'm standing at a window, under what may be challenging atmosphere. There can be much pressure at the park with others waiting in line.

 

[backfromboston]

I've read on forums that the cast members won't read Dr letters and only interview us about abilities to stand in a line. Heard They will discourage providing DAS to your bracelet and talk you into other accommodations. Is the accurate?
. . . true
. . . the Guest Service CM's are not permitted to accept doctor letters or statements
. . . the CM is not a medical specialist and cannot interpret a doctor's claims
. . . additionally, there is no proof that the medical letter is legit, as lots folks would try to fake one

Standing in ride lines is not the only reason we want (DAS) while visiting. There are other areas of assistance that DAS program offers.
. . . without a reference, I cannot even attempt an answer

What type of "interview" does the guest relations people put you through? Are they really encouraged to not provide DAS to guests and accommodate in other ways?
. . . the DAS is not meant nor permitted for mobility-type problems, as an ECV or wheelchair would solve those issue
. . . ditto for "lack of energy" or "stamina" type problems
. . . there is no "interview", just a few questions as to symptoms that must be overcome with a DAS

Thanks for any thoughts / reports of experiences / preparation tips.
. . . put a list together of things that happen without a DAS or things that must be overcome with a DAS
. . . you do not submit the list, you just have it in order to answer questions from the CM
. . . remember, the medical malady is not the issue, it is the effects of the medical problem that counts

NOTE: The above does not apply to Make-A-Wish trips, as there are special arrangements for such.

Perhaps you may find it of value to learn about the many disabilities that are not "seen" or related to movement and mobility. Disney's made great progress on the past years raising awareness about neurological, psychological and medical disabilities for all sorts of attractions and crowds, not just ride lines, this is the other assistance as part of DAS. These services are for kids and adults.
Thanks for your help

 

[HopperFan]

As far as the questions at Guest Relations, It can be challenging to ask for ones need in a public setting. Adults with certain disabilities can be easily intimidated or unsure how to explain needs to someone who doesn't understand the nature of the condition/ailment. Any thoughts on this?

really appreciated your reply

Thank you. Interesting that they don't utilize the note at all, after my doctor spent valuable time and resources to discuss with it with me prepare the letter. I suppose I should write out my needs before I'm standing at a window, under what may be challenging atmosphere. There can be much pressure at the park with others waiting in line.

- It doesn't matter what your condition/ailment is so no need to discuss that personal information with the CM, hopefully that will relieve some anxiety.
- They only want to hear what your needs are in regards to the queue system.
- Your time with the CM is your time, do not worry about anyone else in line behind you. They will get their time.
- I know it was mentioned but just so you are prepared and not caught off guard - if they decide to offer a DAS, they will put the DAS holder's name/information into their DAS database and they will take a photograph as well to put into the system. At the attractions, this photo and first name will come up on their screen so they can verify the user. This is different from the old GAC system where it was more anonymous.

 

[HopperFan]

Perhaps you may find it of value to learn about the many disabilities that are not "seen" or related to movement and mobility. Disney's made great progress on the past years raising awareness about neurological, psychological and medical disabilities for all sorts of attractions and crowds, not just ride lines, this is the other assistance as part of DAS. These services are for kids and adults.
Thanks for your help

Mr. Scupper is very knowledgeable in this area. I think maybe you misunderstood what he was saying.

Disney's Guide Book for Cognitive is great and most helpful for all of us dealing with it to plan our trips and have ideas on how to handle various situations. But this has nothing to do with the DAS program.

DAS is ONLY for attraction queues that offer a Standby and FastPass+ option. There is not any other assistance as part of the DAS.

 

[backfromboston]

It's been a long time since your last WDW visit. The current DAS program has changed from the previous GAC that you might be remembering. The WDW - Disability Access Service (DAS) thread pinned near the top of this forum should help explain it. Thank you. We have read this and other postings about services.

Most (like your example) are too vague and do not explain the needs.
I may sound vague because I didn't think the forum was an appropriate place to get into discussing medical conditions. Is it? The letter from my Neurologist (I can share) is very specific about needs to re: environmental settings / High stimulation triggers and how the park's DAS can meet needs.

To my knowledge, DAS does not offer any other accommodation other than related to queues.
We were assuming they still offer this... https://disneyworld.disney.go.com/guest-services/cognitive-disabilities-services/


If you need other accommodations -- hearing, vision, seating, etc. -- you need to make that request at each attraction.
That sound fine. Used to this at museums, theaters, etc.

The current DAS does not have the various stamps that the old GAC had. What other assistance do you have in mind? We may be able to offer suggestions.

I wouldn't call it an interview. You approach the CM at Guest Relations and state your case

"State your case" suggests there is already a case to not provide DAS. Why do they take this approach?

If it helps you to remember things, you may write a short note to share -- written by you not your doctor -- but again be prepared to answer any questions that may arise in clarification of your needs.
Preparing these notes is smart now that I understand that a "case" must be made to prove one's needs. Why all the extra precautions and speculation by the cm?

Enjoy your vacation!

Thanks so much! Excited.

 

[wilkeliza]

The other accommodations you are discussing that are in the guide are not apart of the DAS system. The DAS system is only for attractions and these other accommodations can be received with out the DAS. It may be determined that a DAS does not meet your need but then you can still use the other services and accommodations as neither are linked to one.

 

[lanejudy]

Thank you. Interesting that they don't utilize the note at all, after my doctor spent valuable time and resources to discuss with it with me prepare the letter. I suppose I should write out my needs before I'm standing at a window, under what may be challenging atmosphere. There can be much pressure at the park with others waiting in line.

I'm sorry you spent time and probably money for a doctor's visit just to get a note for WDW. Even with the previous GAC program, a doctor's note was not necessary. For equal accommodations, the ADA forbids requiring proof of disability; the DAS falls under this because it essentially holds your place in line and does not offer immediate access. However, having spent that time discussing your own personal situation with your physician has probably helped you to recognize your needs and begin to plan you will tackle those issues. Feel free to write your note ahead of time; make some notes and think about it, go back and tweak it. I believe what has been reported works best is a fairly short list of bullet points written without medical jargon. The CM may not be familiar with your actual diagnosis, but how that disability manifests for you with relation to waiting in a standard queue environment may be similar to other guests.

Enjoy your vacation!

 

[backfromboston]

We cant give you the words to ask for a DAS that is discouraged , as stated above
.... Could you help me understand the reasoning for this? If there was something special that is required to state, that explains a disabled persons needs, it would serve us to know. my Dr would have considered and reflected on that. If he felt it was appropriate and accurate, and would serve my needs he would reflect it in the letter (which I now understand will not be needed). Isn't the overall goal is to make the theme park as accessible as possible?


you will be asked HOW they can help you.. and wont give you a DAS if you cant stand in lines... I know you said you need it for other reasons.. so you would need to explain why its not just the mobility issues that require the pass..
and you are correct in saying that they wont read the Dr's note..
As for the " interview" you will go in , they will say hello how can i help you.. you will state that you need a DAS , and they will ask what type of accoms. you will explain, they will say yes or no... if yes ,, they take your photo and give you are a return time card,, (at Disneyland.. not sure at WDW) and then you go on your way.. if no you leave... pretty straight forward ...

 

[backfromboston]

The other accommodations you are discussing that are in the guide are not apart of the DAS system. The DAS system is only for attractions and these other accommodations can be received with out the DAS. It may be determined that a DAS does not meet your need but then you can still use the other services and accommodations as neither are linked to one.

This is very useful to know. It is unclear since it's all part of the websites disability section. Thank you for clarifying this

 

[backfromboston]

- It doesn't matter what your condition/ailment is so no need to discuss that personal information with the CM, hopefully that will relieve some anxiety.
- They only want to hear what your needs are in regards to the queue system.
- Your time with the CM is your time, do not worry about anyone else in line behind you. They will get their time.
- I know it was mentioned but just so you are prepared and not caught off guard - if they decide to offer a DAS, they will put the DAS holder's name/information into their DAS database and they will take a photograph as well to put into the system. At the attractions, this photo and first name will come up on their screen so they can verify the user. This is different from the old GAC system where it was more anonymous.

Thanks for the comfort about the line... Pressure

I think the newer service with photo and first name is perfect. Didn't they used to have a photo ID card you wore or carried?

 

[backfromboston]

I'm sorry you spent time and probably money for a doctor's visit just to get a note for WDW. Even with the previous GAC program, a doctor's note was not necessary. For equal accommodations, the ADA forbids requiring proof of disability; the DAS falls under this because it essentially holds your place in line and does not offer immediate access. However, having spent that time discussing your own personal situation with your physician has probably helped you to recognize your needs and begin to plan you will tackle those issues. Feel free to write your note ahead of time; make some notes and think about it, go back and tweak it. I believe what has been reported works best is a fairly short list of bullet points written without medical jargon. The CM may not be familiar with your actual diagnosis, but how that disability manifests for you with relation to waiting in a standard queue environment may be similar to other guests.

Enjoy your vacation!

The discussion with my Dr were helpful, although difficult for him to schedule. But it helped me with advocating needs, I hope.

The bullet points idea is helpful and thanks