It is a combo shampoo/conditioner squeeze packet, and a lotion squeeze packet. The room steward will refill them in the morning and afternoon. We had the late seating, and the steward had prepared our room during our dinner time. There are always steward carts around in the halls that contain these products and towels. On Friday we needed more clean towels than the 2 sets we had, so we just called the housekeeping line (there is a button on the phone, just like in a hotel), and had 4 towels brought up. They arrived in about 3 minutes, during a very busy day Friday. So, getting more shampoo/soap should be no problem.