Shades of Green Dilemma

[peagreenid]

Thanks for the answers. As you can see, I certainly don't want to give up my nights at SOG until I know for sure we are booked on the cruise. Because it is space available, they can cancel us out prior to 14 days of departure.

Looking forward to this trip and SOG. We love it there and can't wait to see the wonderful changes.

smiles Patty

 

[dcfromva]

Originally posted by FirstNo
You shouldn't have any problem. Last word on that when I left was the guest was allowed to try and add or delete nights from their reservation(s) within 30 days of the arrival date. They just couldn't cancel the entire stay within 30 days without incurring the penalty.

Good luck on getting the DCL!!!

FirstNo,

Hmmm...Now, I am really confused because this is what it says on my confirmation:

"Cancellation/No Show Policy: If it is necessary to change or cancel your reservations, we require notification by 1730HRS. at least 30 days prior to arrival to avoid a cancellation/no show fee of one night. Early departures are subject to a one night charge."

From the way I read this, if you have two weeks booked and you leave after 7 nights (without changing the ressie 30 days prior to your arrival date), they will charge your for 8 nights. Or, do they ignore this? Or, if you stay for at least 1 night, no change charge?

-DC

 

[Floundering Crab]

Thought I would bring my DIS friends up to date on my "Dilemma." Received a call from Disney Guest Relations Monday evening (Oct 6th), and she seemed very worried that I still have not received confirmation letters. We re-checked addresses and was assured WDW would send another confirmation out, AND would check back with me within a week to ensure it was received. She seemed very perplexed about the whole situation and was quite concerned because this is the first they've had trouble between the SOG and CRO reservation system, stating they have not had a large "influx of SOG reservation problems." She also assured me that if by next week I did not receive a confirmation letter, they would physically type one up and mail it out. Will continue to update as the problem is resolved.

 

[mog]

I wonder, too, if they have changed that policy. We have 3 rooms reserved - one for us and 2 for relatives. One set of relatives wasn't sure if they wanted to stay the whole week. I asked the reservation agent about it and she said to make the reservation for the whole week and as long as we changed it (cancelled any days we didn't want) before 30 days out, we would not be penalized. She said once we hit the 30 day mark we couldn't change their reservation (shorten the stay) without penalty.

 

[FirstNo]

Originally posted by mog
I wonder, too, if they have changed that policy. We have 3 rooms reserved - one for us and 2 for relatives. One set of relatives wasn't sure if they wanted to stay the whole week. I asked the reservation agent about it and she said to make the reservation for the whole week and as long as we changed it (cancelled any days we didn't want) before 30 days out, we would not be penalized. She said once we hit the 30 day mark we couldn't change their reservation (shorten the stay) without penalty.

Sounds like their policy has changed...yet again. However, I would like to offer up one more piece of advice: next time you call, ask to speak with the manager. I know they've had some new people come in. When I was there, it was not unusual to have half the agents do and say one thing and the other half do and say something completely different due to not understanding what the rules really are (SoG is not the best at downward communication and clarification) and the half baked training many received. The manager's name is Lynn and you could have her clarify the rule for you. It wouldn't be the first time that rule was changed and I'm sure it won't be the last.

 

[mog]

Thanks - that's good advice. I feel pretty comfortable now with the using the credit card to hold the room without a deposit change. It seems like most people have been told that same story now. I will definitely confirm the shortening the stay change before we do that although I think it won't be an issue for us. I think my relatives will decide in plenty of time before the 30 day mark how long they want to stay!
Thanks!

 

[hannamaehound]

FIRST NO
I HAVE A QUESTION.
YOU SUGGESTED IF I READ RIGHT TO CALL HOTEL DIRECT ABOUT REQUESTS MADE ABOUT THE ROOMS BE CAUSE WE BOOKED THRU SOG WOULD THEY POSSIBLY PUT US IN THE MANSIONS IF WE REQUESTED IT OR DO WE JUST TAKE WHAT WE GET, WE ARE GOING FEB1-13TH. IM HANDY CAPPED SO REQUESTED LOWER FLOOR FOR THE WHEEL CHAIR AND ALL MY BREATHING EQUIPMENT, AND ADJOINING ROOMS CAUSE ITS MY GRANDSONS FIRST TIME AND HE LOVES TO BE WITH GRAM AND POPPY.
THANKS IN ADVANCE FOR YOU ADVICE
HANNAMAEHOUND.

 

[FirstNo]

Originally posted by hannamaehound
FIRST NO
I HAVE A QUESTION.
YOU SUGGESTED IF I READ RIGHT TO CALL HOTEL DIRECT ABOUT REQUESTS MADE ABOUT THE ROOMS BE CAUSE WE BOOKED THRU SOG WOULD THEY POSSIBLY PUT US IN THE MANSIONS IF WE REQUESTED IT OR DO WE JUST TAKE WHAT WE GET, WE ARE GOING FEB1-13TH. IM HANDY CAPPED SO REQUESTED LOWER FLOOR FOR THE WHEEL CHAIR AND ALL MY BREATHING EQUIPMENT, AND ADJOINING ROOMS CAUSE ITS MY GRANDSONS FIRST TIME AND HE LOVES TO BE WITH GRAM AND POPPY.
THANKS IN ADVANCE FOR YOU ADVICE
HANNAMAEHOUND.

First, I have a question for you: when you made the ressy, did you tell SoG you needed a handicap room? The reason is they should have given you a special telephone number to call two weeks out from your arrival date. It's a number directly to Disney. You give them all of your needs and requests. They ensure they meet your needs and do their best on your requests. You're in a little different situation because of your handicap status.

I would suggest calling SoG back (if they didn't give you the number) and letting them know you are handicap and you "heard" you were supposed to have been given a special Disney number. Any one who's been there a while should know about the number.

That all written out, please keep in mind that things may have changed. Disney may have discontinued the number and now goes about things differently. If you do call, please come back and let us know. I want to be sure the info I'm giving out is as factual as possible.

 

[hannamaehound]

FIRST NO;
THANKS FOR THE INFO I WILL PASS IT ALONG TO MY DAUGHTER SHE IS MAKING ALL THE RESSIES AND PS FOR US.

 

[jpmom97]

Hi! I am hanna's daughter. When I called SoG they said a ground floor/handicap room would be noted and not guarenteed. I have to call 3 days before we arrive and ask again. They never gave me a number. Should I call back? I think I will call on Monday. I am going to call POR since we got the confirmation letter from Disney, I assume they know we are coming b/c 2 mths ago POR and CRO didn't have us on record.

 

[FirstNo]

Originally posted by jpmom97
Hi! I am hanna's daughter. When I called SoG they said a ground floor/handicap room would be noted and not guarenteed. I have to call 3 days before we arrive and ask again. They never gave me a number. Should I call back? I think I will call on Monday. I am going to call POR since we got the confirmation letter from Disney, I assume they know we are coming b/c 2 mths ago POR and CRO didn't have us on record.

I'm sorry, but that just does not sound right to me. They have to guarantee you a handicap room if someone in your party is handicap!

I went back searching through all the stuff I took with me when I left SoG. Unfortuantely, I cannot find that Disney number. The best I could do for you was to find a general information Disney number. You could try calling it: 407-824-2222 and let them know you have a special needs/handicap person in your party and you need to ensure that your needs are met. They should be able to put you in touch with the right people.

***Maybe*** Disney has changed it's policy, but I find it extremely difficult to believe that Disney will no longer guarantee a handicap person a handicap room.

You can try calling SoG back and use this: "Hi there! I made a reservation "x" weeks ago and was given a Disney telephone number to call 2 weeks prior to my reservation. I have a handicap guest in my party who has special needs. I've misplaced the number. Would you be able to give it to me again?" See what that gets you.....

 

[jpmom97]

Thank you. I will do that tomorrow. I found it odd when I asked for a handicapped room that they said there was no guarentee. Thanks!

 

[southernwingz]

Originally posted by melee
Hi! First No are you out there?! You've been such great help to confused SOGGERS. I have a question for you. Our reservation was moved to POR in Feb due to SOG delays. In the past week I have received 3 confirmations from Disney. After the first one I called SOG because the price was wrong and they didn't have a deposit noted. The extremely nice reservationist told me that all the SOG deposits will be transferred to POR at the same time. Then I will get an updated reservation letter showing the deposit. She assured me that there is a good paper trail of my deposit. Our price problem was that POR was charging for a fifth person in the room. The reservationist said that was also being worked out. Later that week two more yellow Disney envelopes arrived. They both said "modified" but none of the info was changed. My plan is to wait until two months before the trip and then call SOG if the correct reservation hasn't come through. Is that a good plan??? I hate to keep bugging the SOG staff and I know we have the room booked. It's just a matter of the deposit and the room price. Thanks in advance for any advice (or encouragement!) you may have to give.

melee

We, too, have gotten 3 yellow envelopes, all containing confirmation letters, two saying 'modified', all three of them the same, and the last one really should be modified. I don't know if they're open tomorrow for calls, but I'll either be trying to get through tomorrow or Tuesday to make sure there is no confusion about where we'll be staying.

 

[FirstNo]

Originally posted by southernwingz
We, too, have gotten 3 yellow envelopes, all containing confirmation letters, two saying 'modified', all three of them the same, and the last one really should be modified. I don't know if they're open tomorrow for calls, but I'll either be trying to get through tomorrow or Tuesday to make sure there is no confusion about where we'll be staying.

As Federal employees, they have off every Federal Holiday. Being Columbus Day today, they're off. Every one will have to wait until Tues.

 

[melee]

Hi southernwingz,

On Saturday I got a 4th letter with our room price corrected. Now I'm just waiting for the deposit to be transferred from SOG. FirstNo explained that every time your reservation is accessed it automatically puts out a modified notice. I guess the fact that someone keeps pulling up our reservations is a good thing! I'm looking forward to completing my yellow envelope collection sometime soon!

melee

 

[buzz&woody'smom]

Hi-

I also booked for SOG for a quick 4 night WDW stay after we get from the 7 day DCL Magic. My DM is handicap and we had to go through a Cruise Line Medical Coordinator but we were able to get her a handicap cabin for the cruise. I was shocked and once again appalled at the way people and companies treat the disabled bc when I asked for a handicap room for her at the All Star Music they said they could not guaranty it etc. I got so mad I was able to call a CM and speak on upward until I found someone to help me. He was able to access my Mom's medical form on file with DCL so it helped. Keep pushing and calling.

Good luck!