Service Dogs OKW & ADA...complaint!

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disneynewman

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Okay I just tried to call OKW to ask what bldg would be most appropriate for us to stay in since we have a SD and I don't want to walk across the whole resort to bring her to relive herself.
I have now been told twice that I will need to show proof that she is a service dog. This is against ADA to even ask that!!! Shouldn't Disney know better. I will print of the part of ADA from thier website that states this to bring with me but I am just frustrated. This will be our first trip withour son's SD and I thought Disney would be great about it...now I am not so sure:mad:
Now that I have vented....has anyone else actually been asked to show proof when they checked in with a SD?
 
I guess I can kind of see why they would ask for proof. Sadly, there are people out there who probably would try passing off the family pet as a service dog. I know I've seen several times over the past few years people starting threads wishing WDW would allow their dogs (pets, not service dogs) to stay on property. There was a thread about a year ago that got pretty heated where pet-owners were wishing they could bring Fido on vacation.
 
It's certainly illegal for them to ask for proof (especially as not all service dogs were either trained by an outside organization or have "papers" since there is no formal certification process in the US), but I haven't been on this board all that long and think I've already heard of at least two people being asked for papers.

Anyone have an idea about who would need to be contacted (a specific person is better than a general) to complain about this?
 

My friend is an attorney and our letter was faxed yesterday. I am very angry about their "Policy" which is ILLEGAL.

I will let you know when/if we hear anything. I think its insane.

On a side note.... you can order "proof" online. Heck take a picture and laminate it. You can create your own proof just as easily as you can lie. Thats not the point.

I have also heard that many airlines require "proof" now, also illegal. I have not flown with my daughter and her dog (yet). We do keep with us at all times their ID badge with the ADA on the back as well as his current rabies certificate. The tag er got for our daughter is fairly generic and just a laminated pic with certification numbers, etc. I think I am going to order this:

http://www.servicedogtags.com/service_dog_tags.htm

It won't tear up as our laminated one has over the last 2 yrs. It also looks "official". BTW I gave them our daughters badge and nothing else. The guy at the counter didn't have a clue what he was looking at. I could have ripped off a playdoh paper and written "service dog papers" on the top in black sharpie and he would have taken it.
 
:rotfl: really that is one of my big points...what PROOF do you want? I am all fired up over this and if asked to show PROOF I will not hesitate to call the sheriffs office. I did finally speak with someone at the front desk at OKW who told me that they would not ask me for any papers but after being told they would by multiple people, I won't be surprised but I will refuse to give in! This is my son and I know his his rights. I did speak with a very nice man in Tallahasee's Dept. of public heath, Disabilities section who is mailing me some pamphletes with local laws as well as ADA. He also said that he got a similar call yesterday and that he would bring it up to his supervisor that Disney is telling people this.
My brother is an assistant US Attorney in Miami, he will be joining us the day after we arrive, maybe I can get him to change his plans so he can flash his badge if needed:thumbsup2
I just hope we don't have a problem...after travel for about 6 hours door to door including a 3 hour plane ride the kids don't need to see mommy go postal in Disney!
 
You can read what happened with us. I nicely told the woman on the phone when we made reservations that it was illegal, after she had said we would need to bring paperwork. She didn't care. When we went to check in I was suprised he said "The computer says you are traveling with a service dog and we need proof of that"......

I said "Let me tell you what I told the lady when I made reservations. It is illegal by the ADA to ask for proof of a service animal." "Well it says I have to ask" he slipped away to get his supervisor. His supervisor said that we had to show documentation or we would not be allowed to check into the resort. I showed the the ADA he skimmed it, didn't care and asked for the documentation. I showed them the card. I didn't really want to make waves. We had arrived earlier than planned and we had ime to check in and get in 4 hrs at AK before dinner reservations! I showed him, reminded them it was illegal. Said Disney was a large establishment and should know the law. Said they would hear from me once I was home for breaking the law and left.

It wouldn't have done much except make our family miss AK if I had opted to make a scene (which I have done at our local chinese restaurant twice now). We had traveled 12 hours and my kids deserved the park more than watching mom make another scene, hehehe.

I would *love* to get the name # of the person you spoke with there in FL. I can fax them a copy of the letter my attorney sent to Disney, after I give them a nice earful on the phone! ;) I won't give him the pleasure of telling his supervisor.... I would be thrilled to tell them myself.

Now that I am hope I am quite ticked. Disney should know better! I just didn't want to let it ruin my vacation! BTW it was at the Poly for us, not OKW.
 
It may be that you do not need proof that it is service dog but you do need proof of vaccinations such as rabies and the dogs health. I doubt a CM at the resorts would even know the difference. I'm sure you carry that with you when travelling anyway.
CM told you that you need proof but the question is of what.
 
:rotfl: really that is one of my big points...what PROOF do you want? I am all fired up over this and if asked to show PROOF I will not hesitate to call the sheriffs office. I did finally speak with someone at the front desk at OKW who told me that they would not ask me for any papers but after being told they would by multiple people, I won't be surprised but I will refuse to give in! This is my son and I know his his rights. I did speak with a very nice man in Tallahasee's Dept. of public heath, Disabilities section who is mailing me some pamphletes with local laws as well as ADA. He also said that he got a similar call yesterday and that he would bring it up to his supervisor that Disney is telling people this.
My brother is an assistant US Attorney in Miami, he will be joining us the day after we arrive, maybe I can get him to change his plans so he can flash his badge if needed:thumbsup2
I just hope we don't have a problem...after travel for about 6 hours door to door including a 3 hour plane ride the kids don't need to see mommy go postal in Disney!
This is the information that WDW publishes for contact
Disney Complaints and Comments:
Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040

In the disABILITIES FAQs thread, there are some links in post 3. Toward the bottom of the alphabetical list, there are some links about Service Dogs. One of them is to the FACT sheet published by the US Department of Justice to explain ADA rules about Service Dogs to businesses. There are contact phone numbers on that and they suggest carrying a copy of that factsheet along with the phone number.
The number listed on the Fact sheet would also be a place to call with complaints about access.
I think there are probably 2 problems:
1) Inadequately trained employees.
2) Service Dog owners who don't know their rights and are not complaining as the people in this thread are -or- who are automatically showing their proof, even when not asked.
When the inadequately trained employee sees one person show proof, they start to think it's a requirement and ask to see proof from everyone.
mykidsintow said:
I have also heard that many airlines require "proof" now, also illegal.
Just for clarification for others readers, airlines are not under the ADA, they are under the Air Carrier Access Act.(ACAA) Unlike the ADA, which says people may not be asked for proof, the ACAA does allow airlines to ask for proof, but written proof is not the only proof they may accept.
Here is the specific part of that act about Service Animals:
382.55 Miscellaneous provisions.

(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight.

(1) Carriers shall accept as evidence that an animal is a service animal identification cards, other written documentation, presence of harnesses or markings on harnesses, tags, or the credible verbal assurances of the qualified individual with a disability using the animal.
 
(1) Carriers shall accept as evidence that an animal is a service animal identification cards, other written documentation, presence of harnesses or markings on harnesses, tags, or the credible verbal assurances of the qualified individual with a disability using the animal.[/i]

Exactly. Carriers MUST accept a clear vest and the owner saying "Yes this is my service animal." However, many are *requiring PAPERWORK* to "prove" that the animal is a service dog. Which is you said, is illegal. They have to accept any one of those things. Having a vest, and saying its a service animal should be sufficient to meet the law.

My daughters dog has a tag on his collar (not the dangly kind, we got one that attaches to the collar so it is quiet in libraries, etc). It reads "Service dog", his name and my cell phone number. This should also meet their requirements even without the vest or harness. Tho as I understand it many are *making you show formal documentation*, which is illegal.
 
Still, my question is what is "formal documentation"? There is no Federal standard of some form that is "proof" of it being a service animal:confused3

I think a lot of the problem is people trying to pass off thier pets or a therapy dogs as a service dog and it is making it harder on the rest of us that have SERVICE animals.
 
the only proof that my hotel ever required was VET certificates that all shots were up to date and no evidence of fleas. not that it was a service animal( and let's face it, any mutt from the pound can go through a 'class' nowadays and be classified a service or therapy animal).
 
Still, my question is what is "formal documentation"? There is no Federal standard of some form that is "proof" of it being a service animal:confused3

I think a lot of the problem is people trying to pass off thier pets or a therapy dogs as a service dog and it is making it harder on the rest of us that have SERVICE animals.

We have a BINGO!:banana: :banana:

Just the other day we were at our DME getting some work done on DW's chair. While we were in there a couple walked in with a puppy and a dog back from Petco with "service dog" written on it with a sharpy pen. Not sure what they were there for and there was no way they dog was even a service dog in training, he was jumping up and down on everyone.

We have 2 local service dog training groups here in MN and behavior like that would immediately kick the dog out of training.

So yes there are people messing things up for the real service dogs.
 
I can throw in my two cents from a therapist's point of view with the airlines. Twice now I have been asked by clients to provide a letter for their emotional support dogs, and in both cases the airlines provided very specifically what they wanted the letter to say. In both cases, my letter served as sufficient proof and they were able to fly with no trouble. One was America West and I don't recall the other. It seems like an invasion of privacy in a sense, tho', to be providing information on a person's emotional issues.

I wonder if word has gotten around at WDW and people are indeed bringing pets and passing them off. We were in a WDW restaurant a few months ago sitting across from a couple with a dog. I know the manners required of a working SD and the dog was not following them. It's sad people pull things like that and make it so much harder for legitimate working animals and their handlers to receive the appropriate respect/accomodation.
 
We were in a WDW restaurant a few months ago sitting across from a couple with a dog. I know the manners required of a working SD and the dog was not following them. It's sad people pull things like that and make it so much harder for legitimate working animals and their handlers to receive the appropriate respect/accomodation.


This reminds me of our dinner at Crystal Palace. Our daughters SD will typically lay under the table and never move. However, we had a very very long day at MK and we were ending it with an 8:30 dinner at CP. He tends to do better when we are served. Everyone getting up and coming/going tends to unnerve him. Especially when my daugher goes with me to pick out what she would like and he is left at the table. I also think he was semi-confused with me being the handler at Dis, when typically she handles him herself.

We were seated at a table by main walkway. That gave her easy access in her power chair. He laid down, all was fine. About 1/2 way through the meal as we were all coming and going, he started to fidget. We would put him back down, but he was really misbehaving (so we thought). He was pacing about and sniffing my daughters chair. I was worried he was digging for food. I was mortified. I watched some of the workers watching him and I am *sure* they all had questions in their mind. Heck I was questioning the whole thing myself. As we left we had one last round of pictures with the characters. MK was amazingly empty it was 9:30 and the park closed at 9pm. I had never seen it so empty. We walk outside and as my daughter goes down the ramp the dog begins to bark and jump around. Ok, something is wrong. My husband goes over and blocks off our daughter, checking her temp, breathing. All seems fine. Dog continues to have a FIT, pulling to be beside her chair. He got in front of her, blocking her way, laid down and was looking up at her. I go, check her temp, monitor her breathing. I am totally baffled. We get her out of her chair, I take her to a bench on the porch at the Crystal Palace. I am feeling her, monitoring breathing. I start to think the dog is losing it.... long day, right? I take off her jacket and pull up her shirt to check her trunk tempature (maybe she is overheating or too cold?)....

HIVES. She is coated in HIVES! I begin stripping her, checking her body for bites, DH has the restaurant notify First aid (in case..... we have never had hives before). As soon as the dog knows we see her hives, he lays at my feet and goes to sleep, while we are trying to figure it all out. We end up with Medics half the restaurant staff and an epi pen. We were escorted back to our resort. She was fine. She had a reaction to something she had eaten (who knows what?). I know she is allergic to candy corn. We eat very little foods with color/flavor or much processing due to my sons food allergies. Apparently there was something on the buffett she reacted to. She has never had airway problems in relation to allergic reactions. They are typically related to illness/tempature. However, when its something new, you are careful.

I *know* the staff as well as all the guests seated around us were questioning the dog (heck I was too). He was pacing and *not* using manners. Shame on me for not taking her to the Restroom and checking her as soon as he began to stir.

The problem we have is that her dog tends to allert in different ways. She has different problems, he lets us know differently. He has landed on us at 3am on our bed. We IMMEDIATELY know something is wrong (he isn't allowed on furniture). He has barked, danced, nudged me with his nose, blocked her, blocked me, etc. Anyone else ever wish a dog could talk? Because our daughter is so young (4) and doesn't always recognize herself whats going on, she usually doesn't tell us or know. We just have to do our best guessing sometimes.


Sorry to the OP for hijackng your post. That commend just reminded me of our recent situation at Disney. I know people do lie about dogs, it happens. I also know we could have been the ones being questioned on various occassions, thanks to our daughters very smart dog!
 
Okay I just tried to call OKW to ask what bldg would be most appropriate for us to stay in since we have a SD and I don't want to walk across the whole resort to bring her to relive herself.
I have now been told twice that I will need to show proof that she is a service dog. ....has anyone else actually been asked to show proof when they checked in with a SD?

We stayed at the Poly with two service dogs. We were never asked to show any paperwork at all. We do not travel with paperwork or any shot records. Oh, one thing we discovered is that if you ask for a glass of water without ice for the dogs, people are very happy to help. A CM can also assist in finding a place for the dogs to potty while you're in the parks.
 
We stayed at the Poly with two service dogs. We were never asked to show any paperwork at all. We do not travel with paperwork or any shot records. Oh, one thing we discovered is that if you ask for a glass of water without ice for the dogs, people are very happy to help. A CM can also assist in finding a place for the dogs to potty while you're in the parks.

No shot records? Not even the rabies tag on the dog's collar?
 
I *know* the staff as well as all the guests seated around us were questioning the dog (heck I was too). He was pacing and *not* using manners. Shame on me for not taking her to the Restroom and checking her as soon as he began to stir.
Animals are so amazing. I recently wrote an article on miniature horses as guides for the blind, and one of my main focuses was on the ability of an animal to show "intelligent disobedience" in appropriate circumstances. Anyone who questions whether animals can reason has only to look at a story like yours or the many others that users of guide animals and service animals can share.
 
In 2.5 yrs of a service dog, we have been asked for Rabies records ONCE. It was at a hospital. We keep him on record at the hospital and turn in his shot records yearly.

Never at hotels, or anyplace else we have traveled. We do not keep his tag on his collar (its noisey and bothers my daughter among others at various locations). It is taped to his vax form in my purse/diaper bag/bag on her power chair).
 
Beth,
You need to get a bumper sticker that says my service dog is smarter than your honor student;)
 
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