September 29,2013 - DVC Member Cruise

[Paula Sedley-Burke]

That's why I already email the executive office again with a copy of the email they sent. I will post it here as well to show the hard stance they are taking but I am not going to back down.

Dear Alan,

Thank you for your e-mail.

I regret your discontent with the final answer you received about us not
being able to price match. I understand your disappointment, and I
sincerely regret any inconvenience the cruise alteration has caused.

Since you said that you will not pay extra, and we are not able to
negotiate the price to anything lower than the prevailing rates, I will
be more than happy to cancel your reservation now. As long as you cancel
your reservation prior to July 23, 2013, you will not incurr any
cancellation penalties.

Please let us know if you wish to proceed with the cancellation of your
reservation

We look forward to hearing back from you.

Sincerely,

JD
Email Communications Agent
Disney Cruise Line

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Omg did they not offer to transfer the cruise to another date and give you onboard credit or were you not interested?

 

[aan1701]

They did give me the OBC, I did transfer but my rate for the exact same room is $80.00 more. Like I have said, if I wanted to make the change, I get the change in fare, but I did not ask to make the change. They forced me to make the change. Why should I have to pay more? If I wanted abetted room I'd understand as well, but I don't. So am I in the wrong here?

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[Paula Sedley-Burke]

They did give me the OBC, I did transfer but my rate for the exact same room is $80.00 more. Like I have said, if I wanted to make the change, I get the change in fare, but I did not ask to make the change. They forced me to make the change. Why should I have to pay more? If I wanted abetted room I'd understand as well, but I don't. So am I in the wrong here?

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You have the 'friday' deadline?

 

[aan1701]

No. I have the July 23rd deadline.

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[Paula Sedley-Burke]

No. I have the July 23rd deadline.

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Sorry I meant to make a decision on what to do about the 29th cruise or have they already moved it?

 

[aan1701]

Sorry I meant to make a decision on what to do about the 29th cruise or have they already moved it?

We are moved to the 10/6/13 cruise.

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[aan1701]

Just a update I just got off the phone with Karl Holtz office. So one thing that was never explained to me was when I selected my cruise they in fact did price match. What they did was take the price of the 10/6/13 cruise and back date it to the day my original booking was made. So the price would have been this all along. I told the very nice man I spoke to that this was never explained to me and that they have even offered to cancel our reservation. He was appalled. Now yes it will cost a bit more, but when I see the price now, it's a couple of hundred more than the 80.00 bucks. So that's why I am fine with it now. Fair not 100% but now that things have been explained to me, I think it's fair enough.

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[IrishCowboy]

I have added your thread to the cruise meet list

Have a great cruise!

 

[geffric]

Me too! Will this be your first members cruise?

Yes..( if this is tmi..just skip) i have looked at them in the past but never booked..than really wanted to do the Jan one..but I work in a small dept and the other person was taking that time off..so ..Sept is it!

 

[Hollywood Glitter]

Yes..( if this is tmi..just skip) i have looked at them in the past but never booked..than really wanted to do the Jan one..but I work in a small dept and the other person was taking that time off..so ..Sept is it!

Me too! We looked for a while and finally decided to do it. I'm going on the Jan cruise and couldn't resist going on the Sept cruise

 

[Paula Sedley-Burke]

Just a update I just got off the phone with Karl Holtz office. So one thing that was never explained to me was when I selected my cruise they in fact did price match. What they did was take the price of the 10/6/13 cruise and back date it to the day my original booking was made. So the price would have been this all along. I told the very nice man I spoke to that this was never explained to me and that they have even offered to cancel our reservation. He was appalled. Now yes it will cost a bit more, but when I see the price now, it's a couple of hundred more than the 80.00 bucks. So that's why I am fine with it now. Fair not 100% but now that things have been explained to me, I think it's fair enough.

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That is good news! Looks like you are sorted. Like you say not 100% but fair enough. At least they did price match! I am pleased for you

 

[aan1701]

I guess it's kinda a price match. I told him if this would have been explained to me all along I would not have been throwing the fit I did. Like I said it not 100% fair, but acceptable.

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[Paula Sedley-Burke]

I guess it's kinda a price match. I told him if this would have been explained to me all along I would not have been throwing the fit I did. Like I said it not 100% fair, but acceptable.

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Yes I think so! Shame they didnt make it clear could have avoided the upset!

 

[aan1701]

Yes I think so! Shame they didnt make it clear could have avoided the upset!

I know. It would have saved such a headache. Oh well. I am just happy it's over. Now I can enjoy my Panama Canal cruise on 5/6/13 and my friends wedding cruise on 10/6/13.

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[Hollywood Glitter]

We decided to keep this cruise but our booking won't be official until Dec 9. So excited for 2 member cruises in one year.

We're going to see you twice. Jan and Sep

 

[poison ivy]

Just got back in and I can't believe what's been happening.
alan, I can see where they were trying to manage the pricing in fairness. But the truth is, you only moved your cruise to the very next 4 nt sail and not by choice. This is not a situation where you were trying to lock a sept price toward a holiday or summer "premium' cruise.

they should not be charging you in this case. You aren't responsible for what happened.

 

[aan1701]

Just got back in and I can't believe what's been happening.
alan, I can see where they were trying to manage the pricing in fairness. But the truth is, you only moved your cruise to the very next 4 nt sail and not by choice. This is not a situation where you were trying to lock a sept price toward a holiday or summer "premium' cruise.

they should not be charging you in this case. You aren't responsible for what happened.

I do agree with you. Like I said, I am not 100% satisfied, but satisfied enough to where I can accept it. Honestly the cruise I am on is $250.00 more right now than what they want to charge. So I am fine. I am just upset that they did not explain it.

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[poison ivy]

yeah,

I guess it gets to the point where the differential isn't enough to really make a difference. Did you have an OBD on this originally? and if so, did they reapply it?

I do think the fact that you heard back from Karl Holtz's office so quickly means they are actively trying to remain engaged on this.

Seems like they are trying to formulate a working policy on this type of scenario given the size of the new ship, the higher pricing tiers and the latest reductions in member response. We're creating unprecedented territory here.

Corporate may not want to risk blocking out a sail date 2 yrs in advance absent reliable historical data.

 

[Paula Sedley-Burke]

yeah,

I guess it gets to the point where the differential isn't enough to really make a difference. Did you have an OBD on this originally? and if so, did they reapply it?

I do think the fact that you heard back from Karl Holtz's office so quickly means they are actively trying to remain engaged on this.

Seems like they are trying to formulate a working policy on this type of scenario given the size of the new ship, the higher pricing tiers and the latest reductions in member response. We're creating unprecedented territory here.

Corporate may not have the ability right now to block out a sail date 2 yrs in advance absent reliable historical data.

Forgive me for asking but who is Kark Holtz's office?

 

[aan1701]

I did have a OBC. Now I have double that amount. I really did put up this fight for the principal of it all. When I rebook at the Cast Rate all will be lost. I agree that this is new territory and also maybe one reason why 2014 is not out yet cause the Dream has to get to Drydock. Karl Holtz is the President if DCL.

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