I have read on these boards that Disney will cancel your ADRs if you are double-booked. I was skeptical, however, as it just didn't seem like the Disney way of handling things. Since I have a situation similar to yours, I asked a Disney Dining agent about this earlier this week. She responded by saying that while they don't encourage double-booking, Disney will NOT cancel your ADRs without asking you first. She said the system allows it & their guest policies (the ones you have to acknowledge you've read when booking online) don't make any mention of double-booking being forbidden.. thus, they will not cancel your ADRs b/c you have not broken policy. She went on to explain that a Disney rep MAY call you if you have a resv double-booked to confirm it is not by mistake (and thus ask you to cancel one), but they usually only make such calls a week or less before your arrival. So, based upon what I was told, you should be fine to hold onto both ADRs for a while longer. (Although, you may want to confirm that with another dining staff member.)
I just happen to call them tonight...actually I called three different time and spoke to three different CMs just to see what the response to double booking and got the same answer from all three of them...BELIEVE IT OR NOT!
I am basically doublebooked one night and was concerned over losing all my ADRs. There are 3 in our party. I have LeCelliers booked for 9/23@5:55 for 4 ppl under my name and 1900 Parkfare booked for 9/23@6:00 for 2 ppl under my DH's name.
I was told all three time that it wasn't a problem at all. When I questioned her/he about what I have read on a forum (here) about Disney Cancelling all ADR's for double booking this is what was told to me...
If someone happens to Doublebook, it will send up a warning to the CMs. If it is one or two during your stay, they
MIGHT call you and see if you know it has happened...if you are dining seperately (as in our case) or didnt realize you were doublebooked. If it is 3 or 4 during your stay, they
WILL call you and see which ones you don't want and cancel those for you.
BUT they
WILL cancel
All ADR's if there are more than 7 doublebooking during your vacation. They know ppl will book and book so when they get to WDW they can decide then..which leaves open tables. It seems to be a real problem during
Free dining (her words...not mine). Disney is trying to stop that(I totally agree) so if they see it is an ongoing thing during your trip...they COULD indeed cancel all of someone's ADR.
I was also told that I wouldn't have worry about it since they are booked in two different names...even though it is the same resort confirmation. Disney does realize that ppl dine seperately at times while they are there or dine with friends and one person makes the ressie for all of them. If you are booking for a group or dining seperately...he told me that it is always a wise idea to let Disney know and it can be listed on the reservations.
Hopefully this will help clarify canceling ADRs and doublebooking.
