Send those e-mails...

[jaguar9748]

...to let Disney know about resort experiences. After a recent stay at POFQ I sent an email to Disney (using the address on the Disney website) to let them know my experiences. I kept the email light and professional being sure to comment on the positive aspects of the resort, along with the negative aspects we experienced. I mentioned to Disney that I am a sure thing (visit often each year) and this email effort was to ensure that the next guest had a pleasant stay.

It has been almost 2 months since I wrote the email, but today we received the nicest phone call from the Disney executive office. She, Kim, thanked us for the email. The email was shared with the POFQ general manager and the negative aspects have been addressed. Kim stated that Disney's goal is to ensure that every guest's stay is magical and if they don't know about the issues, then they can't be corrected.

So folks, send those emails. Disney does listen.

 

[Gail T AGAIN]

I did write Email on my recent June 13 trip to BWI. Like you I added my positive andnot so positive comments. I also called the BWI manager and what a warm reception I got. He listened to ever thing I had to say which made me feel good. It is important for the future guests that we all write and have a voice as to what is going on at Disney hotels. I'm glad I called made me feel better about my experience.

 

[doxdogy]

I did the same when I was having troubles with my Disney Club registration. After requesting several times for the name and e-mail address for a supervisor. I received an e-mail from a supervisor. He agreed with me that no one had bother to read my e-mails thoroughly. That if they had, the problem would have been solved sooner. That the information would be shared with the team leaders and addressed in a team meeting.

 

[joyful1nh]

I did the same thing after our Feb 02 vacation, taking your approach of commenting on both positive and negative aspects. I also received a phone call, and get this, a thank you gift from WDW! (My specific gripe was the lack of EE and resulting crowds at MK). I had several suggestions on cost effective ways to address this (not just bring the old EE program back.)

I was also told the specific CM's I praised would receive special recognition -- so get the names of those special CMs who make your visit magical!

I agree, Disney does read and consider those e-mails. I work next to the Customer Service Department at my company, and I know how hard it is for them to address the volume of e-mails & calls they get. I'm sure Disney gets far more than we do (we're a manufacturing, not a service company) so I have to give kudos to Disney in this area.

 

[Rock'n Robin]

What is the proper Email addy to send to?
Robin M.

 

[Luv2Roam]

At my Disney stays, I have always received a questionnaire in the mail. (Even at DL, where we didn't even stay on-site,)
I have always filled out and returned the questionnaires, along with a letter. Like everyone else, I point out (mostly) good, the not so good and give specific CM's pats on tha back. (I still hope Nadine at Chefs le France got a pat on the back. )
I kept waiting for a POR questionnaire -- the one time I REALLY wanted to get one. Nothing.
So I sent my own letter -- to POR head and WDW operations head.
No response yet. But hopeful, only because it would be interesting to see if they address the few concerns I did have. (Mostly on the Disney bus transportation -- or lack of, I should say.)

 

[jaguar9748]

Robin -

Go to www.disneyworld.com. Go to the bottom of the page and click on "Guest Services". The email format is there for you to submit. You should receive a notification from Disney that your email has been received. Disney has made this a simple, but effective tool.

 

[Luv2Roam]

I just received a call acknowledging my letter and that I would get another phone call later.
(Not sure why it would take two phone calls, esp since I wasn't really expecting anything in return anyway.)
I just wanted to point out the good and the not so good, so hopefully the Un-Disney moments can be addressed for future guests.