I honestly can't believe anyone would say the HoJo beds aren't comfortable. If they don't like them, they must be the most spoiled human beings in America. They have great beds, really comfy, and a whole array of pillows to choose from. I've been there on 3 different week long trips and the beds have always been fantastic. Are the rooms worn? Maybe here and there, but nothing horrible like the Desert Inn or Park Place Inn. We had an issue with hot water on our last visit, and that was strange. But I've found water issues to be hit and miss. You just never know when you're the unlucky one.
Customer service is always great, the water park is always fun for my little ones, and it's not that far of walk to the parks (which means no bus trips). Don't have second thoughts about this place.