Eastern
DIS Veteran
- Joined
- Dec 30, 2006
- Messages
- 7,395
Some of you are missing the point. The point is not to make the customer an even-steven deal with Disney. The point is to make the customer happy.
If you told me, well, there were no characters, but you DID get to eat dinner, I would not be happy. It's not so much going 'above and beyond' as making the customer feel valued intead of gypped.
If you told me, well, there were no characters, but you DID get to eat dinner, I would not be happy. It's not so much going 'above and beyond' as making the customer feel valued intead of gypped.
