We used Randy's last March. The
ECV was delivered pretty much exactly at the time it was promised. The person delivered it right to our room, explained use of it, explained the contract and what to do or not do and offered to answer any questions or give a demonstration of anything we needed.
The pick up time was arranged ahead of time and the person picking it up was prompt.
The ECV looked brand new and worked very well.
I can make some assumptions about their rate, based on what we were told. Since someone has to be there to receive the ECV and return it, the company might have lower insurance rates. Since they demonstrate how to use it, they might have lower damage/repair rates. The person made sure we knew how to back up, control the speed, etc, etc before he left.
If you have never driven one before, the extra instruction might be very helpful. Especially for backing up and manouvering into a space. You will need to be able to 'parallel park' and back accurately in order to get into position to ride the buses and to get into the spot for many shows.