hmm, people have had different experiences both good and bad with both, I think. We used Shelley at Impressions and she was wonderful! I had great communication with her...e-mails almost daily. She really worked with us for options. I agree she's a little pricey, especially when you can get the carlson craft invites elsewhere for a discount, but we used her addressing and mailing services and it really saved us a lot of stress. We REALLY wanted the Mickey pixie dust invites, but the price was just too outrageous (although if we had had the extra $$, we would have spent it...too cute and it would have been worth it to us). We ended up with "marriage message from mickey" invites, plain pearl border response cards, and custom reception cards. I made our thank you cards, so that saved some $$ there...
She also made sure that I ordered my invites in time to go out when I wanted them to...I wanted my rsvp's due aug. 15, and I think they were mailed around jul. 10 or so...
wendy46001 I'm sorry you had such a bad time with her!
Heather, I would maybe call/e-mail Shelley just to check her out!
hth!
c