wdwparksfan
Earning My Ears
- Joined
- Nov 13, 2018
- Messages
- 9
Man, that's frustrating. Hope you can resolve it soon.
Hello, I just want to give an update. I'm sorry to scare everyone about the EBPC, I was already on edge about it being cancelled to begin with but it was a different issue that got my reservation cancelled. After 2 and a half hours of being on the phone with DCL they believe that when I cancelled a 4 night cruise in October a week ago that accounting accidentally cancelled my EBPC cruise as well while issuing my refund of future cruise credits. I have been using future cruise credits on a couple of different cruises. The issue is still not resolved and I don't know if I'll get my EBPC reservation back. I was told a supervisor will call me back later this week with options. The CM I talked to was extremely apologetic and nice and said she felt terrible that this happened and thanked me for my patience. I will post again when I hear back.
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