You would call CRO. I did this for my daughter and her husband for their honeymoon last September. They were originally going to Destin, but a hurricane was coming. They decided at the last minute to cancel that trip and go to Disney. I called 7:00am that morning as soon as CRO opened and was able to get what they wanted.
Sorry, I should have said that I called the WDTC because I called the Disney Club 800 number, but I would think that you should be able to call either CRO or the Travel Co.
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