sales tactics

3DisneyNUTS

<font color=green>can't think of anything witty!<b
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Since the topic of high pressure timeshares compared to low pressure of DVC sales I figured I would bring this up. When we toured in February 2004 we were told one of the incentives to buy expired 3 days after the tour after we returned home from that vacation. Now basically it was saving $750 on 150 point purchase. We "gave up" that discount so to speak since we wanted more time to decide if DVC was right for us. This was the only sales tactic that left a bad taste in my mouth.

DId anyone have a similar situation or have another tactic used that you were not too happy about?
 
We received the same "warning" when we took the tour. It wasn't such a big deal, though, we knew we were going to sign.
 
I was thinking it was 30 days. The difference in DVC and most other timeshares is they mean it. The discount you are refering to has actually expired anyway. Still, it doesn't hurt to ask so if you want to proceed, ask if you can still have it.
 
Originally posted by Dean
I was thinking it was 30 days. The difference in DVC and most other timeshares is they mean it. The discount you are refering to has actually expired anyway. Still, it doesn't hurt to ask so if you want to proceed, ask if you can still have it.
We did ask afterwards and they would not give it to us because the three days were up. We bought anyway but thought that was a little crummy.
 

Originally posted by 3DisneyNUTS
We did ask afterwards and they would not give it to us because the three days were up. We bought anyway but thought that was a little crummy.
OTOH, you knew up front and they kept their word. Unusual in the timesharing world.
 
That 3-day limit was real, and it was a little odd because it only kicked in if you took the tour. If you simply called in and asked for information, there was no time limit. We warned some friends about it who already knew where they wanted to buy, and they did everything on the phone, took their time, and still got the deal.

Not, I think, in character for what we expect of Disney.
 
Yeah that is where I thought it was crummy. 3 days after a vacation is not enough time to make a decision on buying something so expensive, Had I known of the time limit I would have never toured. It is sort of a penalty. And yes I knew of it but not until the tour was over and yes they stuck to their "word" but still I do not think it is anything more then their form of pressure. Our guide sort of felt badly after we bought he said something like "I told you to put a downpayment on your crediit card so you would have still received the $750 credit" Like it was out of his hands. Just not very Disney like especially when someone is about to drop 13k or more but this was JMHO.
 
Originally posted by 3DisneyNUTS
Yeah that is where I thought it was crummy. 3 days after a vacation is not enough time to make a decision on buying something so expensive, Had I known of the time limit I would have never toured. It is sort of a penalty. And yes I knew of it but not until the tour was over and yes they stuck to their "word" but still I do not think it is anything more then their form of pressure. Our guide sort of felt badly after we bought he said something like "I told you to put a downpayment on your crediit card so you would have still received the $750 credit" Like it was out of his hands. Just not very Disney like especially when someone is about to drop 13k or more but this was JMHO.
Would you rather go around wondering if someone else got a better deal like when you buy a new car? IMO, Disney is not high pressure enough. If they were, maybe we'd have more off site choices than we do because HH and VB would have sold better. You could have put down a deposit which would have given you more time up to the cancellation limit. DVC would be nuts to tell you up front about this, the goal is to make a sale, plain and simple. I truly appreciate that DVC is above board, especially on the sales side. I just wish DVC and Disney in general were as predictable and hard line when it came to other rules like occupancy and member perks.
 
Originally posted by Dean
Would you rather go around wondering if someone else got a better deal like when you buy a new car? IMO, Disney is not high pressure enough. If they were, maybe we'd have more off site choices than we do because HH and VB would have sold better. You could have put down a deposit which would have given you more time up to the cancellation limit. DVC would be nuts to tell you up front about this, the goal is to make a sale, plain and simple. I truly appreciate that DVC is above board, especially on the sales side. I just wish DVC and Disney in general were as predictable and hard line when it came to other rules like occupancy and member perks.
Yes but Dean this isn't about enforcing contractual rules it is about customer service. I sold my own product for years (I am a children's photographer) and I would have never said buy this package now or you'll spend more later. I saw in my early years, when working for studio rather than myself, how disgusted clients were when they would be charged more for the exact same product because they ordered it as reprints instead of in their original package. Through that experience I decided I would never use high pressure or gimmicks to sell my product. Instead I hope to create something the customer really wanted and valued. IMO doing this sort of thing is not going to be in the best interest of DVC in the long run. Just this one little tactic lumps them in with other timeshare salespeople and lessens the sales persons credibility IMO. That is why my business was successful on its own merit and creativity rather than if I could persuade someone into rushing in and buying right away. Which 3 days IMO is a rush especially after just getting home from vacation.
BTW I loved my guide FTR. He seemed to dislike having to enforce that rule himself since he knew we were going to buy and realized we wanted to get things figured out a little more before jumping in.
 
Originally posted by 3DisneyNUTS
Yes but Dean this isn't about enforcing contractual rules it is about customer service. I sold my own product for years (I am a children's photographer) and I would have never said buy this package now or you'll spend more later. I saw in my early years, when working for studio rather than myself, how disgusted clients were when they would be charged more for the exact same product because they ordered it as reprints instead of in their original package. Through that experience I decided I would never use high pressure or gimmicks to sell my product. Instead I hope to create something the customer really wanted and valued. IMO doing this sort of thing is not going to be in the best interest of DVC in the long run. Just this one little tactic lumps them in with other timeshare salespeople and lessens the sales persons credibility IMO. That is why my business was successful on its own merit and creativity rather than if I could persuade someone into rushing in and buying right away. Which 3 days IMO is a rush especially after just getting home from vacation.
BTW I loved my guide FTR. He seemed to dislike having to enforce that rule himself since he knew we were going to buy and realized we wanted to get things figured out a little more before jumping in.
This is different. This is about selling timeshares, a product almost no one inherently wants to buy. It's far closer to selling used cars than almost anything else. Have you ever been to a high pressure timeshare sales presentation? Using your previous profession, this would be more like you sending the full photograph package with someone with the hope they will pay you but knowing they may not. Even if you get your money eventually, it will be worth far less than it was initially and you likely used up any profit trying to collect. Sure if they do pay you they will think you were great and trusting, but the risk to you would be too great.

Plus I don't see any ill will in honesty. They do the same thing with the financing specials and they don't always tell you about the limitation. I've read several resports on this board where people toured then found out only too late they missed out on the financing special rate. The ball was in your court and you made a decision, to me it's that simple.

On a related note, this reminds me of one of my dictums. Never go to a timeshare presentation without having a thorough knowledge of timeshares in general and at least a workng knowlege of the timeshare in question.
 
Originally posted by 3DisneyNUTS
I sold my own product for years (I am a children's photographer) and I would have never said buy this package now or you'll spend more later.

Granted timeshares and photography are rather dissimilar industries, but let's try this on for size.

A potential client calls and says they want to meet to look at samples of your work, talk about packages, prices, etc. You meet with the individual for an hour. At the end, it's clear that the potential client is in the market for your services, but for whatever reason is unwilling to commit...wants to think about it for a few days...maybe meet with another photographer.

At the same time, you look at your calendar and realize that you have nothing scheduled for the rest of the day.

Is it completely inconceivable to think that you might tell the person, "look, I don't have any other appointments. If you agree to buy now, I'll take 10% off my normal prices."

If that little discount moves you from no chance of making a sale that day to some chance of making a sale that day, then perhaps it's a worthwhile offer.

From DVC's standpoint, when taking a tour, the Guide could easily spend a couple of hours with the potential member: touring the rooms, explaining the program, going over paperwork and financing options, etc. You could actually argue that giving 3 full days is generous! In the sales world, when you let the customer walk out the door without committing, your odds of later closing are greatly reduced. And, even in the event of a sale, you've almost certainly increased your sales overhead (additional phone calls, additional questions...perhaps the same questions asked two and three times.)

And, you have to admit DVC was at least up-front about the timing of the offer.
 
Time limits are one of the key tools in negotiations. Try this, it may not work but nothing ventured is nothing gained. Tell them you are definitely ready to sign now at the reduced price and if that cannot be done you will just have to turn to resale. And mean it.

Will it work? Maybe.
 
Dean, I do think it's good that Disney is telling the truth when they say, "This is a limited time offer." Many other timeshares simply lie, and say an offer is for a limited time, when it really isn't. So, I don't have a problem with Disney saying, "The price goes up on May 1st" (or whenever) and then doing it.

However, it seems to me that in this case, DVC was in effect punishing people for taking the tour. By skipping the tour, the original poster would have been eligible for the discount for a longer period of time. And, there was no warning before taking the tour that this would be the case. I don't like that.

To the original poster, if you feel that the price is now too high, you could buy resale. A few SSR resales are starting to come on the market, and of course the other DVC resorts have resales available. If you are concerned about losing the extra 12 years at SSR (2054 instead of 2042), you can invest the money that you saved by buying OK/BCV/BWV/VWL instead of SSR. By 2042, you may have enough money to buy another DVC contract!
 
Originally posted by JudyS
Dean, I do think it's good that Disney is telling the truth when they say, "This is a limited time offer." Many other timeshares simply lie, and say an offer is for a limited time, when it really isn't. So, I don't have a problem with Disney saying, "The price goes up on May 1st" (or whenever) and then doing it.

However, it seems to me that in this case, DVC was in effect punishing people for taking the tour. By skipping the tour, the original poster would have been eligible for the discount for a longer period of time. And, there was no warning before taking the tour that this would be the case. I don't like that.

To the original poster, if you feel that the price is now too high, you could buy resale. A few SSR resales are starting to come on the market, and of course the other DVC resorts have resales available. If you are concerned about losing the extra 12 years at SSR (2054 instead of 2042), you can invest the money that you saved by buying OK/BCV/BWV/VWL instead of SSR. By 2042, you may have enough money to buy another DVC contract!


Yes exactly. We still bought though. We own at Saratoga and purchased through Disney and that guide.

I disgree that timeshares are something someone doesn't inherently want to buy. We went in with intention on buying but we just needed time comfortable for us to decide on the detail like private financing, paying cash etc. Three days was not enough time to get this together especially after coming off vacation. Plus had we know prior to the vacation and the tour, I would have been more prepared with deciding right there. We had no idea we would have a time limit on deciding just because we toured.
The relation to the photgraphy is that once someone inquires about a product 75% of the time they want it. This is true for timeshares as well. Aside from going to get the gimmick like the free universal tickets, cheap rooms (at other timeshare presentations) etc people who go to DVC to tour are generally interested.
We spent 2 hours with the guide (the one I was dealing with on the phone was on a cruise when we toured).So the guide we met with wasn't even getting credit for the sale. That was 2 hours out of our vacation that we generally "gave up" to meet and go over what DVC is about. Any sales relationship is a give and take. You cannot look at the salespersons time for touring as a waste if the person did not buy immediately. Respecting the person's decision to wait and a follow up call or even more than 3 days to decide wouldn't even been as bad. I just disagreed with the 3 days and the fact if I did not do the tour I would not have been limited at all and still received the discount.
In our situation we purchased anyway but how many people just say "forget it" after the 3 day mark? I bet alot.
 
Hmmmm, I don't remember Rafael ever doing that to us, and we started looking waaaayyyy back in 92 with him, and didn't purchase till 02. I was just amazed he was still there 10 years later. I was also amazed at the detail he remembered of all our circumstances waaay back when. Along the way we would get cards from Rafael warning of price increases coming along, but I appreciated that. When we arrived at the presentation in 02 unannounced mind you, we requested to see him, and he came right out and greeted us with such warmth, like we were long lost friends. Anyhow, sales is sales, so you have to expect some tools used by the sales staff. It is extremely low key there, even with what I have been reading in this thread.
 
I am going to throw my 2 cents in here. My DH works for a timeshare company here in the Northeast. Many times the offer that is presented during the tour is bound by state law.If it is not a true limited time offer, they can be reported to the state attorney general. I have no idea what the laws are in Florida but I would guess with all the timeshares there, they have quite strict regulations and I would imagine Disney would do its best to stay within those laws. Just a thought........
 
Originally posted by 3DisneyNUTS
We spent 2 hours with the guide (the one I was dealing with on the phone was on a cruise when we toured).So the guide we met with wasn't even getting credit for the sale. That was 2 hours out of our vacation that we generally "gave up" to meet and go over what DVC is about. Any sales relationship is a give and take. You cannot look at the salespersons time for touring as a waste if the person did not buy immediately. Respecting the person's decision to wait and a follow up call or even more than 3 days to decide wouldn't even been as bad.

The only other comment I'll offer is that I think you're taking a sort of "glass is half empty" viewpoint on the promotion. I don't think it was intended to be a penalty for being a slow decision-maker, rather it was an incentive to make a faster decision.

With regard to the disparity between those who purchased from home vs. on-site, I agree they probably could have handled it a bit better.

In fairness, those who took the tour had, IMO, a profound advantage over those who purchased from home. We bought SSR back in September and all DVC could provide were some artist renderings, room descriptions and a map of the property. Quite a difference compared to those who were able to meet with a guide face-to-face, tour the models at BWV or even walk over to Downtown Disney and see the construction in progress.

Could DVC have attached SOME sort of time limit to those who bought over the phone? Sure they could have. A month....six weeks....they could have put some limit on it rather than leaving it open ended. But I have no idea why the chose not to do this.

Was it deceptive for DVC to not tell people touring about the 3-day limit before the tour? I don't believe so. That's kinda like saying that DVC should potential customers about the resale market or warn them that the dues at Vero are the highest of any resort.
 
We got the same message from our guide when we went through in May. However, 2 weeks after getting home, we hadn't decided yet and she was still going to give us the same offer.
 
Three days isn't enough time to do your laundry let alone decide on a min of 50K purchase with a level head.

3DisneyNuts, you did the right thing waiting. This type of purchase should not be done in a rush.

What do they say "fools rush in"? I my opinion Disney wants people to act like fools!!! That's just not right! They should want very knowledgable committed customers. As many would say "just not very Disney like"!!

Just my 0.02.
 
I took my tour in 12/03 and was allowed to put down $500.00 and lock in the deal for 30 days. If I changed my mind I would get my $500.00 back. I did do this because I went on the tour to purchase into DVC but I was waiting on some money that I was to receive. Susan
 



















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