I’m thinking you are not the only one with this problem. I finally got it to recognize our reservation number for our 8/27 cruise. No clue why it worked when I tried it the 5th time after 4 fails. Information entered was exactly the same each time. But this success was short-lived as it only got me to Level 2 of this challenging video game. Took me to a screen prompting me to enter and confirm my email address, which I’ve done now multiple times. Supposed to then send me a code. Nope. Have tried 3 different email addresses, changed settings, allowed sender addresses, search junk folders. Nope. No code ever. So I’d say the code is more of a guideline. (Little Disney humor). And one that, unfortunately, I do not possess. Anyone else have Level 2 problems like this? I feel like I’m in need a hacks sheet for this video game. Sigh.