Rumor: Fast Pass Restrictions?

I have always come back in the time frame printed on the ticket. Or I would wait in line. How hard is that?
It is their park, their rules. (Oh OH now I am going to get flamed)
Oh well that is my feelings.
 
You are exactly right.

But the prearranged fastpasses will be exclusive to resort guests and will be booked upon room booking.

Seriously? Now I don't need to only figure out where I want to eat 180 days prior to my trip, but when I book I need to have a park touring plan?:faint::faint::faint:
 
Not how it works. It was put there to get us out of line and in more shops and restaurants.

By definition it slows the standby line in terms of pace. Even if you assume a zero-sum game, it means the standby line will be shorter in distance but equal in time, so it will move slower. For example, in a standby line you may only have to travel 100 yards instead of 200, but it will still take the same 30 minutes. It turns slow traffic into stop and go traffic.






Before implementing this change, all of the return times for each FP ride should be posted in various areas around each park so guests have the info needed to make an educated decision. Otherwise, you will get uneducated or spiteful decisions.
i have heard that gift shop arguement many times.....in reality if you dont have a fastpass line....which is just a SECOND line...you have one huge line which is a real PR nightmare....imagine a 4 HOURS FROM THIS POINT sign....with fastpass you move the same amount of people over the same amount of time ya just use smoke and mirrors to do it.....they do it the opposite way also........they stack a line sometimes in the morning to distribute people, you can walk up to space mtn and the line is clear back to TTA, people say the heck with this and move on...but... that line is ONLY outside and they are staging the entrance from there. no one is in the inside queue so a wait that looks 2 hrs is only 10 minutes tops.
 

I can 100% Confirm this for you folks. CM's begin training this week or next on the new FP restrictions. Also within months the new FP distribution machines will be installed and the NextGen fastpass system will be rolled out.

Disney is finally enforcing one of its many rules. Good Job

Thanks for confirming the rumor for us. I am glad to hear it's part of an overall plan, and not just an arbitrary thing.

If it were me, I think I'd wait until the new FP distribution machines and NextGen FP system were actually installed. Without that, it just feels like another way Disney has found to make it harder for people to enjoy their vacations (CC guarantees for ADR's, RFID chips in refillable mugs, etc). And this one doesn't even make or save them any money!

Seriously? Now I don't need to only figure out where I want to eat 180 days prior to my trip, but when I book I need to have a park touring plan?:faint::faint::faint:

Exactly what I was thinking. It's hard enough to decide 6 months in advance which PARK I want to be in on any given day, now I'm going to have to try to figure out in advance WHEN I want to ride the most popular attractions?!? Yikes.
 
With this change, guests are being forced to make a trip to the FP machine (or in a very few cases, a centralized location) just to find out the return time. If you don't want people taking FPs they won't now use because they can't come back late, Disney needs to post FP return times all over the park. You can't expect someone to make a FP run from Cosmic Ray's all the way over to Splash Mountain just to find out the return time won't work and not get a FP. That's ridiculous. They are either going to get a FP in the hopes things will work out, or maybe out of spite, or they will walk back to Tomorrowland irritated. Either way, I don't see how that's a positive for anyone.

Before implementing this change, all of the return times for each FP ride should be posted in various areas around each park so guests have the info needed to make an educated decision. Otherwise, you will get uneducated or spiteful decisions.
This is a great point! I think (?) the main info board(s) show the return time but I can attest that by the time you make it to the FP machine that time can change dramatically. So I definitely agree about having multiple places with this info posted. Or perhaps an app for your phone (forgive me if WDW has this already - I haven't been to WDW since the acquisition of my most prized possession in April - my iPhone).
 
Thanks for confirming the rumor for us. I am glad to hear it's part of an overall plan, and not just an arbitrary thing.

If it were me, I think I'd wait until the new FP distribution machines and NextGen FP system were actually installed. Without that, it just feels like another way Disney has found to make it harder for people to enjoy their vacations (CC guarantees for ADR's, RFID chips in refillable mugs, etc). And this one doesn't even make or save them any money!


The reason I have heard for the early enforcing is to get not only the guests, but the Cast used to the change. It will be difficult for the CM's to get comfortable with turning fastpasses away. But from what I know, it is here to stay.


Exactly what I was thinking. It's hard enough to decide 6 months in advance which PARK I want to be in on any given day, now I'm going to have to try to figure out in advance WHEN I want to ride the most popular attractions?!? Yikes.

I don't find the difficulty/annoyance in this. You don't HAVE to do this. It is only a small amount to be given out each hour/day per attraction. I have been told you will only be able to get one FP per person, per trip using this. There will still be the in park FP option available, not including the new attractions recieving FP that no one has heard about yet... :rolleyes1
 
I, for one, am definitely not happy about this. I take advantage of the "use the FP any time during that day" unspoken rule. It's more convenient especially when you have dining reservations. This is just going to add to the bull rush on the hour when the FP times are up. :sad2:

agreed!!

Are you serious????????? Wow. I've never seen a family fun destination work so hard to make your trip as difficult to have fun as possible. Any word as what you are supposed to do when you get a coveted TSM FP for the same time as your "can't cancel for any reason or I will be charged $10 per person" ADR?

You know.......Pete often questions what the tipping point for people is cost wise when it comes to a
Disney vacation, but I'm beginning to think my tipping point isnt going to have anything to do with the cost, but will have everything to do with attitude and policies.

well said!
 
I have been told you will only be able to get one FP per person, per trip using this. There will still be the in park FP option available, not including the new attractions recieving FP that no one has heard about yet... :rolleyes1
That can't be it. One per trip is not a perk worth consideration. It has to be better than that.

They didn't give away all those Dream Fastpasses for nothing. They were doing dry-runs there.

I don't like the new rule. I agree that Disney is turning into a thing where we have to learn all the rules and follow them. That's not fun. That's not relaxing. That's work.

But if they roll out something where you can just buy yourself a bunch of FPs...well, it'll be high time. And I hope it isn't tied to the Disney hotels. Just sell me something and be done with it.
 
We have always gone by the rules and didn't realize until our last trip, when we had to arrive later due to adr conflict, that they allowed you to use a fp if it was beyond the time. It was so nice to have the flexibility. Gave us a good feeling to be able to still go. I can understand Disney needing to keep a little closer eye on the crowds as it certainly has the potential of interupting the flow, but seems like if the FP line is not beyond a certain point that they could still let you in.

I'm most concerned about the time when fp are "gobbled up" by those who haven't even gotten to the parks. I hope Disney leaves some for the casual visitor.
 
I didn't know there was a thread here yet...all my DISboards time has been devoted to the massive argument-um, thread - in the theme parks forum :)

So much to say and respond to...anyone who knows me knows I've been studying Fastpass and its effects for several years...

I have a moderately high confidence that this rumor is true, although the exact details might be off. Trustworthy sources are reporting it from inside. No bus drivers involved. This is in comparison to the rumors over the past several years of enforcement.

This is NOT being driven by any need to "fix" something that was "broken". This is being done in advance of a new program, sometimes referred to as "NextGen" and "X-Pass", which very few details are actually known outside of those developing it, but IS coming. The only component known at this point is it will include the ability to make some sort of ride reservation in advance. How, and if limited in audience who it is limited to, is unknown but it is rumored to be rolled out to deluxe guests first.

It does NOT appear to, at least at this time, replace the existing Fastpass system, but will be in addition to it. And some aspect of it necessitates controlling FPs more than has been done in the past.

Fact: CMs are trained to accept late FPs (although it seems some of them forget this, or were asleep in class... :) ). And it isn't just in training - it's in the docs that are available to them. I've seen the actual doc, and there is now an image of it in the wild and can be seen in the other thread.

And there are mathematical reasons they allow it - because in the end, the number of people who actually use them late is small, and have little effect on the lines. And in fact, the standby line gets to go a little faster when a FP user doesn't show up on time. So to a certain degree things are actually better when people use them late. If you want to read a boring analysis, or need to fix your insomnia, follow the link in my signature, which gets more mathematical about it. (I do need to rewrite it one of these days).

Also, one of the greatest arguments is to why there is even a window if they didn't care of people used it, has an answer: it is psychological. Apparently in testing, people understood that they had more time to use the FP if they were presented a window, than if they were just presented with a "return after" time. In the latter case, more people would stand around waiting for that time to come.


Responding to some of the many posts...


It rumored to start march 7 and now allows you to enter 5 min before your time and 15 min after they are know allowing the cms ley way if your late due to transportion or a ride break down. Just let the cm know and keep in mind they can call and find out so try not to lie or make it to big of a lie if you decide to.

Actually, they'd let you use them late no matter what. It's operational procedure. They will more loudly inform you you can use them late if there is a ride breakdown, but they don't have to change anything.

There are always rumors that this "rule" is going to be changing. How do we know that this is not still a rumor? I hope it isn't true too. Guess we'll see.

Thank you!

It burns my biscuits to see unsubstantiated rumors reported as facts. Ahem. All it does is put all sorts of panic out there needlessly. I seriously doubt Toy Story Mania and Soarin', the two most popular Fast Pass attractions, will be turning people away if they are late for their return times. Guest Relations would have a stampede of unhappy guests if the cast members do that.

It amazes me how proprietary people have become with Fast Pass. When it rolled out in 1998, most people didn't trust it! Or they found many loopholes that Disney has just as quickly shut down. :laughing:

Unfortunately, these are more substantiated than in the past. There was even a test some months back where they were informing guests at some attractions that late FPs would not be accepted. They still accepted them, but they got information on how often and why. It was a data-gathering test.

Speaking as a local and someone who only bothers with FP when family/friends visit, there are two options Disney should consider. Get rid of return times completely and let people come back whenever they want...Universal's Express works that way. Or...just get rid of FP completely and go back to the old days before anyone knew what a FP was. I also think making ADRs six months in advance is ridiculous but that's another thread. ;)

You can't get rid of return times completely. Since it is available to everyone, then anyone could return any time they wanted - and they can already do that. It's called the standby line.

FP works by requiring the FP user to defer their ride time to sometime after they would get to ride if they got into the standby line, in place for not having to actually wait in the line. The rare occasions when the FP return time is sooner than the current standby wait indicates people aren't paying attention, or operational issues at an attraction that probably shouldn't have FP anyways.

Universal Express pass "works" because of the limited audience it is given to. There are two versions: the "resort" version which is unlimited, but only exists for resort guests, and the "pay for it" version, which is limited to once per attraction. There may be a premium "pay for it" option that is unlimited now as well. But in any case they can limit the availability.

fast passes are included with park admission they don't sell fast passes to anyone. i never saw anywhere saying that if you stay in deluxe you get to do fast passes from home they are letting everyone do it from home when they roll it out.

That is part of the NextGen/X-Pass initiative.

Why do people get so angry about following the rules?

What exactly are the rules? There are only two definitive rules: You can't use the FP before the stated time, and you can't use it on a different day. Late FP use is actually permitted within the language on the back of the ticket, and is part of the operational procedures.

during peak operating hours ride capacity per hour = standby + fastpass..........if all the 2pm fastpass customers are on time and the noon customers are two hours late and the 1pm customers are 1 hour late...... you actually hold up both lines...........i look at fastpass as i look at a red light.............it is put there for the express purpose of making traffic GO.

That is an incredibly extreme example...but also, between noon-2pm, the standby line moved FAST. It's all a wash in the end.

I can 100% Confirm this for you folks. CM's begin training this week or next on the new FP restrictions. Also within months the new FP distribution machines will be installed and the NextGen fastpass system will be rolled out.

Disney is finally enforcing one of its many rules. Good Job

On that last statement - if you are a CM, if it was in fact a rule that wasn't being enforced, I would expect the CM documents to say to accept them without any exceptions. It seems the "rule" was to accept them, not the other way around. That rule appears as if it is changing, and that's fine...but there will be problems.

The reason I have heard for the early enforcing is to get not only the guests, but the Cast used to the change. It will be difficult for the CM's to get comfortable with turning fastpasses away. But from what I know, it is here to stay.

This is also why I expect it is happening sooner than later. From what I understand managers will be on hand at the attractions, at least for a while, to deal with things, but the CMs will be enforcing and directing to the managers when needed. The managers can then decide on exceptions, etc.

I don't find the difficulty/annoyance in this. You don't HAVE to do this. It is only a small amount to be given out each hour/day per attraction. I have been told you will only be able to get one FP per person, per trip using this. There will still be the in park FP option available, not including the new attractions recieving FP that no one has heard about yet... :rolleyes1

It seems doubtful it will be that limited, because that isn't terribly useful. Based on some prototype screen shots, I think it will work differently than how FP works now, as in you won't necessarily have a specific return time, but perhaps set an order among a limited number of attractions. It may have changed and it was difficult to tell anyways.

If they do allow picking return times, they would probably be a separate set of return times than FP - something like noon-1pm is for X-Pass returns, and 1pm-2pm are for standard FP, etc. which could explain the need for more enforcement, but that is supposition on my part.
 
I didn't know there was a thread here yet...all my DISboards time has been devoted to the massive argument-um, thread - in the theme parks forum :)

So much to say and respond to...anyone who knows me knows I've been studying Fastpass and its effects for several years...

I have a moderately high confidence that this rumor is true, although the exact details might be off. Trustworthy sources are reporting it from inside. No bus drivers involved. This is in comparison to the rumors over the past several years of enforcement.

This is NOT being driven by any need to "fix" something that was "broken". This is being done in advance of a new program, sometimes referred to as "NextGen" and "X-Pass", which very few details are actually known outside of those developing it, but IS coming. The only component known at this point is it will include the ability to make some sort of ride reservation in advance. How, and if limited in audience who it is limited to, is unknown but it is rumored to be rolled out to deluxe guests first.

It does NOT appear to, at least at this time, replace the existing Fastpass system, but will be in addition to it. And some aspect of it necessitates controlling FPs more than has been done in the past.

Fact: CMs are trained to accept late FPs (although it seems some of them forget this, or were asleep in class... :) ). And it isn't just in training - it's in the docs that are available to them. I've seen the actual doc, and there is now an image of it in the wild and can be seen in the other thread.

And there are mathematical reasons they allow it - because in the end, the number of people who actually use them late is small, and have little effect on the lines. And in fact, the standby line gets to go a little faster when a FP user doesn't show up on time. So to a certain degree things are actually better when people use them late. If you want to read a boring analysis, or need to fix your insomnia, follow the link in my signature, which gets more mathematical about it. (I do need to rewrite it one of these days).

Also, one of the greatest arguments is to why there is even a window if they didn't care of people used it, has an answer: it is psychological. Apparently in testing, people understood that they had more time to use the FP if they were presented a window, than if they were just presented with a "return after" time. In the latter case, more people would stand around waiting for that time to come.


Responding to some of the many posts...




Actually, they'd let you use them late no matter what. It's operational procedure. They will more loudly inform you you can use them late if there is a ride breakdown, but they don't have to change anything.





Unfortunately, these are more substantiated than in the past. There was even a test some months back where they were informing guests at some attractions that late FPs would not be accepted. They still accepted them, but they got information on how often and why. It was a data-gathering test.



You can't get rid of return times completely. Since it is available to everyone, then anyone could return any time they wanted - and they can already do that. It's called the standby line.

FP works by requiring the FP user to defer their ride time to sometime after they would get to ride if they got into the standby line, in place for not having to actually wait in the line. The rare occasions when the FP return time is sooner than the current standby wait indicates people aren't paying attention, or operational issues at an attraction that probably shouldn't have FP anyways.

Universal Express pass "works" because of the limited audience it is given to. There are two versions: the "resort" version which is unlimited, but only exists for resort guests, and the "pay for it" version, which is limited to once per attraction. There may be a premium "pay for it" option that is unlimited now as well. But in any case they can limit the availability.



That is part of the NextGen/X-Pass initiative.



What exactly are the rules? There are only two definitive rules: You can't use the FP before the stated time, and you can't use it on a different day. Late FP use is actually permitted within the language on the back of the ticket, and is part of the operational procedures.



That is an incredibly extreme example...but also, between noon-2pm, the standby line moved FAST. It's all a wash in the end.



On that last statement - if you are a CM, if it was in fact a rule that wasn't being enforced, I would expect the CM documents to say to accept them without any exceptions. It seems the "rule" was to accept them, not the other way around. That rule appears as if it is changing, and that's fine...but there will be problems.



This is also why I expect it is happening sooner than later. From what I understand managers will be on hand at the attractions, at least for a while, to deal with things, but the CMs will be enforcing and directing to the managers when needed. The managers can then decide on exceptions, etc.



It seems doubtful it will be that limited, because that isn't terribly useful. Based on some prototype screen shots, I think it will work differently than how FP works now, as in you won't necessarily have a specific return time, but perhaps set an order among a limited number of attractions. It may have changed and it was difficult to tell anyways.

If they do allow picking return times, they would probably be a separate set of return times than FP - something like noon-1pm is for X-Pass returns, and 1pm-2pm are for standard FP, etc. which could explain the need for more enforcement, but that is supposition on my part.

as of march 7 they will only give you 15 min after your time to use the fast pass but if your later then 15 and you was stuck on a ride or something like that. the cm can allow to use the fast pass. my second point was i know about the nexgen stuff and was responding to people saying that staying at deluxe would get more of a chance then guest staying in mods or values which is not true. plus they also never said they would charge for the service they haven't said but most likely it would be a perk they add for staying at a disney resort.
 
as of march 7 they will only give you 15 min after your time to use the fast pass but if your later then 15 and you was stuck on a ride or something like that. the cm can allow to use the fast pass. my second point was i know about the nexgen stuff and was responding to people saying that staying at deluxe would get more of a chance then guest staying in mods or values which is not true. plus they also never said they would charge for the service they haven't said but most likely it would be a perk they add for staying at a disney resort.

Right, although I've not heard specifically on exceptions. But if they have exceptions, what about other reasons? How do they verify? Who makes that decision? For the short term, it will be the managers on hand at least. I'm not sure most of those CMs want to bear the brunt of the issues.

What is the most puzzling to me about the report is the "5 minutes early". What does that solve, exactly? I've heard people mention that it would stop people from having to hang around haunting the entrance and making it difficult for others to get through...but all that really does is push it up by 5 minutes - they'll still be waiting until the first possible moment they can use it...
 
I am not thrilled about this for all the reasons that have been stated, it was just a major convenince for my family and will make touring the parks more of a PIA. I hope that whatever this turns out to be it is completed by my trip in May, so I can just adjust to the" next gen" or whatever and get on with it if I have to.
Love to hear Pete and the gangs take on this.
 
Right, although I've not heard specifically on exceptions. But if they have exceptions, what about other reasons? How do they verify? Who makes that decision? For the short term, it will be the managers on hand at least. I'm not sure most of those CMs want to bear the brunt of the issues.

What is the most puzzling to me about the report is the "5 minutes early". What does that solve, exactly? I've heard people mention that it would stop people from having to hang around haunting the entrance and making it difficult for others to get through...but all that really does is push it up by 5 minutes - they'll still be waiting until the first possible moment they can use it...

your right for the at least first month their needs to be more either manager or lead cms to make the call. because i bet they let one guest in late someone will over hear and try the same thing or complain they didn't get in while another guest did. their reports one that if your late due to transportation they let you through but that to broad because every guest can say that defeating the policy in the first place. if their exceptions they need to be the same at each ride and every cm has to be tough because then it be guest going to soaring late saying i was got on toy story yesterday after my time due to the same thing.

for the 5 min i am not sure i think they think it will help with the guest that block the entrance trying to use it early. but then your have guest their ten min i think once they put in place they will make changes again finding out it dose not help that much.
 
Fact: CMs are trained to accept late FPs (although it seems some of them forget this, or were asleep in class... :) ). And it isn't just in training - it's in the docs that are available to them. I've seen the actual doc, and there is now an image of it in the wild and can be seen in the other thread.


On that last statement - if you are a CM, if it was in fact a rule that wasn't being enforced, I would expect the CM documents to say to accept them without any exceptions. It seems the "rule" was to accept them, not the other way around. That rule appears as if it is changing, and that's fine...but there will be problems.


It seems doubtful it will be that limited, because that isn't terribly useful. Based on some prototype screen shots, I think it will work differently than how FP works now, as in you won't necessarily have a specific return time, but perhaps set an order among a limited number of attractions. It may have changed and it was difficult to tell anyways.

If they do allow picking return times, they would probably be a separate set of return times than FP - something like noon-1pm is for X-Pass returns, and 1pm-2pm are for standard FP, etc. which could explain the need for more enforcement, but that is supposition on my part.

You are right that CM's are trained to take late fastpasses, I have not read the part of the OG for that in years, but I will take a look as soon as I can. But from what I remember, it states that they must enter through the time, and trainers teach new CM's to take late ones.

I really doubt they will be able to reserve as many as they would like, Seeing as it is a free service, unlike many rumors. There is also a possibility that I heard that it will not be available for major attractions such as TSM (in the beginning).
 
I'm beginning to wonder how people toured the parks without Fast Pass after reading this thread. I remember going to the Magic Kingdom when there was no Fast Pass and we managed to do quite well without it.

And I can honestly say that when we have used Fast Passes, we haven't used it more than 2 times during a day (usually, for example at MK, Buzz and Big Thunder... Epcot just for Soaring and Toy Story Mania at Hollywood Studios.)

I understand some angst about stuff changing but I have a feeling that once they start enforcing the times, everybody will adapt and it won't be as bad as everybody is panicing about right now. It'll be chaos at the beginning but then it'll hopefully get easier.

I often wonder what people thought of Fast Pass when it was first introduced. I bet there were people who thought it was wrong for people to just walk up with a slip of paper if they had been waiting in the standby line for 2 hours. Now it's just something we accept but once upon a time, FP was new and probably skewered just like we're doing now. :rotfl:
 
Why do people get so angry about following the rules?

Disney has made it a policy for years to allow you to return anytime after your FP window. They have been very strict about not letting you in before your window. Seems to me the "rule" is don't come early but it's ok if you're late. This is a pretty wide spread fact. I think there are going to be a lot of PO'd people if this comes to fruition...
 
This will totally mess up our family. My DS has autism and we need FP's because long crowded lines where people might bump him sets him off. :sad2: Unfortunately, I can't guarantee that he might not have a problem that takes a while to calm him before we can get to said FP ride and may miss our time.:headache:

This is a perfect example of why you should be going to Guest Relations (at the Magic Kingdom, City Hall) first thing to pick up a Guest Assistance Card. Cast members are very familiar with autism needs. Disney is very aware that many families have kids with sensory issues. If you have questions, the cast members can answer them for you. They might provide a quiet area to wait, and it always helps to ask.


interesting choice of a vacation spot. i dont think i would want to put my child in a situation that was sure to cause a reaction and i say this with all kindness and am not saying you are wrong. i am saying what i would do. my daughter is severely allergic to Peanuts and we dont go anywhere near Texas Roadhouse and Five Guys (which throw peanuts on the floor as a matter of ambiance) and we love such places but felt we had to adapt so as not to cause stress in her life.

And that's why Disney is probably the most progressive vacation resort. They accommodate just about any food allergy known to man. There are so many alternatives available, and it helps to give advance notice when making dining reservations. Counter service locations have binders with ingredients that might affect people, and they are willing to help guests find safe foods to eat.
 
interesting choice of a vacation spot. i dont think i would want to put my child in a situation that was sure to cause a reaction and i say this with all kindness and am not saying you are wrong. i am saying what i would do. my daughter is severely allergic to Peanuts and we dont go anywhere near Texas Roadhouse and Five Guys (which throw peanuts on the floor as a matter of ambiance) and we love such places but felt we had to adapt so as not to cause stress in her life.
Actually Disney is one of the few places where we had for the most part a good family vacation. Because of FP's and restaurants that work with his diet etc. We went to Washington DC last summer and that was way worse than any Disney trip. And if people understood autism they would know they react to anything heck even at home. So short of making our other kids hermits and holing up at home we make the best of things. :confused3
 












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