1) This is how it works.
2) There are very specific rules for pre-check-in upgrades.
3) We won't go into them, but there are three main reasons.
. . . xxx
. . . xxx
. . . xxx
4) When performed, the room assigners ("ROOMS") must detail the reason.
5) The reason is not random, but the guest getting the upgrade IS random.
6) When a pre-check-in upgrade occurs
. . . the room assigner makes the upgrade and assigns a room number
. . . when the guest name is pulled up, the new room category/number is listed
. . . in the REMARKS field, the reason for the upgrade is listed
. . . all upgrades have to be rationalized, so this is the cross-reference
. . . the reason is NEVER revealed to the guest
. . . if asked, the Front Desk CM is supposed to say "It is Pixie Dust.".
7) Free Upgrades do happen at the check-in desk
. . . the CM has control over deciding/recommending an upgrade
. . . if they like you or have other reasons, they can request an upgrade
. . . the upgrade is *usually* granted by ROOMS or the FSA
. . . the Front Desk CM's do have a decent amount or power
. . . however, in most cases if asked for a free upgrade, the CM will refuse
. . . they usually just say none are available
. . . the CM's believe guests are trying to get something for nothing.
. . . which, they are
. . . if you consider getting a higher priced room for the cost of a lower priced room