Room Upgrade with DVC

[KAT4DISNEY]

A year ago we checked in for our first DVC stay at Aulani. I had booked 9 nights in a pool view, and requested the highest floor possible (some were reporting partial ocean views from there). We were magically upgraded to an ocean view! Also this was when they were doing construction and credited us 2 night's worth of points.

Such a magical trip!

Yes, I liked that 2 night point credit back!

And loved Aulani!!

 

[greengeen]

Same thing happened to me a few years ago at BWV. Upgraded from a standard 1br to a pool view 1br. Halfway thru the stay I checked my credit card account balance to find that they charged my card for something like $1800 (rack rate). Took a little bit of doing to get it corrected.

Then one time at OKW I was upgraded from a 1br to a 2br. They mentioned something at check-in that didn't sound right, and it seems that they were going to charge me rack rate again. But it was caught and corrected at check-in, and my card was never charged.

You're talking about cash reservations. Totally different from DVC stays on points. We have received upgrades when staying at a DVC resort on CASH, but never on points. If you stay on points, you will not get upgraded unless there's some operational issue, as others have mentioned.

 

[disneynutz]

You're talking about cash reservations. Totally different from DVC stays on points. We have received upgrades when staying at a DVC resort on CASH, but never on points. If you stay on points, you will not get upgraded unless there's some operational issue, as others have mentioned.

I think that John was on points and they "upgraded" him, only to find out that they were trying to charge him cash instead of points.

I don't think that we have ever had the Front Desk change our reservation and not screw up our points/accounts. We have had them borrow points without permission and put other points in holding. Each time it took effort and time to get MS to correct the errors. I don't want an upgrade, just give me a clean room, little wear, with everything working.

Bill

 

[HtomSirveaux]

I think that John was on points and they "upgraded" him, only to find out that they were trying to charge him cash instead of points.

I don't think that we have ever had the Front Desk change our reservation and not screw up our points/accounts. We have had them borrow points without permission and put other points in holding. Each time it took effort and time to get MS to correct the errors. I don't want an upgrade, just give me a clean room, little wear, with everything working.

Bill

Based on what appears to be normal, that would be an upgrade...