I agree; just returned from a stay aug 21-28 at Poly. We stayed in Samoa, volcano side, first floor (room 1608). We put that request in (requested rooms 1601-1610), but were assigned the 2nd floor (no balconies!). We arrived at 6 am to check in and get our tickets and asked if there was any 1st floor available. There was, but the person had late check out (probably the reason we did not get assigned there to begin with). We were not able to get into the room until ~5:30 (instead of 3) but it was well worth the wait! So put your request on the reservation, and if if you don't get what you want, be sure to ask again anyway at check-in! Samoa is great if you want to be by the volcano pool (awesome for us, we just hopped in and out of the room through our sliding glass doors). Also, it is right next to the Ceremonial House (food, monorail, etc.) Very convenient. One or two nights it was a little noisy from the pool, although it's cooler at night in Oct and you might not have that problem. (It didn't prevent me from sleeping, but if you're a light sleeper??)
Loved Samoa!!!