Room Ready System!!!!!!

[Daitcher]

Hey guys,

After many posts and comments about requests not being met and unhappy guests, I propose the following. Get all DVC Resorts using the "Room Ready" system and implement it properly. For starters all requests except NS and HA (handicap) be eliminated. No more Epcot views requested or pool views, etc. Room ready should also be used like this with NO EXCEPTIONS. Upon check in, the guest would be given the choice of available rooms at that time. The guest would be shown a map and the location of each room that is ready and in the sytsem at that time. The guest chooses from those available rooms. If the guest finds nothing is available that they want they would have one and only one option at this point, to come back later and see what is available then. They would not have the option of reqesting a room location or waiting for such and such room. When they returned the above scenario would repeat itself. Only the ready rooms would be offered. Waiting would be risky as other "good" rooms could be taken earlier in the day. Maybe not, however, as the "good" rooms might already be occupied or maybe they aren't cleaned yet and would come online later. There would not being any yelling, brow beating, demanding, or saying but I'm an owner here and booked 11 months out, etc. This would also get guests arriving into a room immediately. No more waiting all day to get a room like we do now with the room assigning system. There are tons of cleaned rooms available when we check in. When they assign rooms, you can't get one of cleaned rooms, only your assigned room unless you fus, whine and demand a clean room. I really feel views are so over rated at DVC resorts anyway. There really aren't that many good views anyway. We are not talking about a trip to the beach. The vast majority of WDW guests spend little time in the room anyway. Room ready would be a luck of the draw type of thing giving guests at least some control over where they are located. It also would go a long way towards restoring DVC member reputations. We are now labled as whiners and demanding. Who can blame them with the behaviors we've all winessed and the rants we here about on these boards. This new system would help restore the magic, I believe. Anyone else on board with this? Any other suggestions? I've seen and heard far too many unhappy guests and angry rants at check in. Maybe if enough people vioce this it could happen. Anyone computer savy enough to forward this to an appropriate person at DVC? Thanks for the time.


DAVE

 

[scottb8888]

Sounds perfect!

 

[3DisneyNUTS]

Nope I am totally not into that. I would much rather have at least a chance at having my requests met rather than room ready where it is luck of the draw. As long as people realize that requests are not guaranteed. It seems that people miss the part that they are just REQUESTS.

I think the current system works well.

Also IMO views are more important to some than others. Why give a view randomly to someone who could give or take it. In our situation I like to have a nice view since DS goes to bed early. Do we spend alot of time enjoying the views.

 

[lts862]

Dave, I have to agree with you!! It sounds like a very good solution. I hate that some DVCers act the way that you described (I have seen it myself) and that we are ALL considered demanding and complainers. This method certainly would alleviate a lot of problems. If you get a view of a parking lot at at DVC, relax and go with it... it sure beats the heck out of the parking lot at your place of employment!!! Would you rather be there?

Unfortunately, I am sure that many would strongly disagree with you!

 

[BitsnBearsMom]

I haven't even had my first trip 'home' yet but that sure does sound like a good idea. I couldn't imagine giving anyone a hard time just b/c I didn't get the 'view' I wanted. My family and I are just happy to be there and be on vacation! life is too short to 'sweat the small stuff'!!

 

[granmanh603]

I haven't even had my first trip 'home' yet but that sure does sound like a good idea. I couldn't imagine giving anyone a hard time just b/c I didn't get the 'view' I wanted. My family and I are just happy to be there and be on vacation! life is too short to 'sweat the small stuff'!!

I agree with you but you sure must not have been on this DVC board long , there is a big case of entitlement with DVC members. I'm sure I'll get flamed for that. But I'm just glad to be there and don't care when or where my room is.

 

[buckylarue]

Personally, I'd rather see a more strict adherance to the 'check-in time is 4PM' policy. If the room you are assigned happens to be ready earlier, fine, but I see no reason why anyone arriving earlier than the plainly stated check-in time has any reason to whine, cajole, coerce the CMs into giving them someone else's assigned room just because their flight got in earlier!

 

[TomD]

But I'm just glad to be there and don't care when or where my room is.

I second that.

 

[J and R's mom]

....For starters all requests except NS and HA (handicap) be eliminated. No more Epcot views requested or pool views, etc. Room ready should also be used like this with NO EXCEPTIONS. Upon check in, the guest would be given the choice of available rooms at that time. The guest would be shown a map and the location of each room that is ready and in the sytsem at that time. The guest chooses from those available rooms. If the guest finds nothing is available that they want they would have one and only one option at this point, to come back later and see what is available then. They would not have the option of reqesting a room location or waiting for such and such room. When they returned the above scenario would repeat itself....

I have to admit, I like the idea. It'd be great to choose from available inventory and get right into a room (or opt to wait from something better).

....There would not being any yelling, brow beating, demanding, or saying but I'm an owner here and booked 11 months out, etc...

People like to complain, especially if the don't get what they want. A room-ready (or room-assigned system) with NO EXCEPTIONS won't change that, I'm afraid. There will continue to be folks who feel they deserve the best rooms and will argue and make a scene about it no matter what system is implemented.

 

[Luvdisney]

Okay, what happens when you check in and there isn't any rooms available? Do you have to wait and come back and get in line again? How about if nothing is available and I go to the parks and someone else checks in 30 min. later and now 2 rooms are avail do they get to pick before me? I don't see how this would work. Last time I was down and stayed at SSR, the CM said she had about 4 rooms available and let me pick. So, this does happen now. I guess it all depends on how busy the resorts are....

 

[Daitcher]

Personally, I'd rather see a more strict adherance to the 'check-in time is 4PM' policy. If the room you are assigned happens to be ready earlier, fine, but I see no reason why anyone arriving earlier than the plainly stated check-in time has any reason to whine, cajole, coerce the CMs into giving them someone else's assigned room just because their flight got in earlier!

With the system I proposed there would be none of that.


DAVE

 

[Daitcher]

Okay, what happens when you check in and there isn't any rooms available? Do you have to wait and come back and get in line again? How about if nothing is available and I go to the parks and someone else checks in 30 min. later and now 2 rooms are avail do they get to pick before me? I don't see how this would work. Last time I was down and stayed at SSR, the CM said she had about 4 rooms available and let me pick. So, this does happen now. I guess it all depends on how busy the resorts are....

Good points here and not all that hard to solve. The only time that there aren't any rooms ready is very early in the a.m. There could be times when nothing is available in the type of room you've booked. At that time they could do what they do now and "check you into a room" that is being cleaned and not yet ready or give you the option of coming back later. If "checked in" you would have to call back later to find out your room number or stop at the desk to find out. These instances would be few and far between, however. They use a form of room ready now and this seldom occurs. Not only are there available rooms every day that were unoccupied the day before,housekeeping is adding to the available inventory after each room is cleaned. There still would be the advertised 4:00 check in time also.


DAVE

 

[CarolMN]

I think the system as described would result in even longer lines at check in. I don't want to keep coming back to get a room. In my experience, there haven't been "tons of clean rooms ready" at the BWV when we arrive (usually between 11 and 2).

FWIW, I think all DVC members just need to take whatever they get when their requests aren't met and quit whining. That would include getting a HA room when you didn't want one. (Someone has to take those rooms). CMs need to quit responding to the whiners.

I personally would be OK with totally eliminating requests altogether as long as smoking/non-smoking could be guaranteed. Of course, I would expect Disney to follow ADA requirements.

Best wishes -

 

[Daitcher]

I have to admit, I like the idea. It'd be great to choose from available inventory and get right into a room (or opt to wait from something better).


People like to complain, especially if the don't get what they want. A room-ready (or room-assigned system) with NO EXCEPTIONS won't change that, I'm afraid. There will continue to be folks who feel they deserve the best rooms and will argue and make a scene about it no matter what system is implemented.

I admit you are right about this. There would still be complainers. Under my system it would do no good to complain. Rules are rules and when clearly stated and strictly enforced people would adjust. There would be far less complaining when people saw that complaining got them nowhere. People push and complain now because they know the squeaky wheel gets the grease. I say no grease! Every guest is equal and deserves equal treatment.

DAVE

 

[Tinky]

I have to agree that I really dont care where our room location is, however, I know that this is extremely important to some. We must be really lucky because in all of our visits pre DVC and since we joined, we have never had a "bad view". I guess in the scheme of things is it really that big a deal if you used standard room points and get a parking lot view?

I guess I dont understand all the hubba over room view... I mean its not like I have to look at Pop Century


just kidding for all the Pop lovers

 

[Terry S]

I talked to a manager about this once when they first decided to do the room ready policy and their fear was that people would wait around all day in the lobby and continue to get back in line every 15 mins or so. I can see it now!

 

[jarestel]

Interesting thoughts, Dave. I think the room assignment procedure, be it room ready or pre-assigned, is probably the number one source of complaints from DVC members and is likely the number one source of headaches for CMs. It seems obvious that improvements are sorely needed and I commend you for giving this thorny issue some serious thought.

I guess I'd modify your plan slightly to create a system where "owners" requests are filled first ( pre-assigned, if you will - smoking preference, HA preference, and view preference ) and non-owners at a resort are then assigned rooms from the leftover inventory ( room ready ). I do absolutely agree that DVC policy should be a little more strict when it comes to moving guests simply for reasons of view. Take what's available now or come back at 4:00 PM and take your chances then would be agreeable to me.

Since the "owners" of a certain resort would always be taken care of first, it would only be the owners from other DVC resorts who would be running the risk of not getting their preferences met. This should cut down on the whining quotient significantly. If I, as a VWL owner, was staying at OKW, I could certainly live with the room assignment I received since I don't own there. Because I would know that when I stayed at VWL, DVC would make it up to me.

 

[rigsby25]

I have only been to the DVC's three times now. One was a 1 BR at OKW, one was a Studio at OKW, and one was a studio at SSR. All three times we have gotten there between 11 and 1 and our rooms were ready. It doesn't matter to us where the location is. We think that is part of the excitement. And how do you know you wouldn't like another view until you've experienced it? All three times though, we have gone in the middle of the week. Has anyone ever gotten in to a HA OKW Grand Villa before 4 on a Saturday? By the way, just out of curiosity since we are ex-smokers, when they asked smoking or non smoking at SSR, we said no preference. They put is in a non-smoking room. I wouldn't mind a room ready system, but I think the one now is okay. No two people are alike and to someone close to the pool would make their vacation more magical, and to someone else, it might make them miserable.

 

[TCPluto]

I think the system as described would result in even longer lines at check in. I don't want to keep coming back to get a room. In my experience, there haven't been "tons of clean rooms ready" at the BWV when we arrive (usually between 11 and 2).

FWIW, I think all DVC members just need to take whatever they get when their requests aren't met and quit whining. That would include getting a HA room when you didn't want one. (Someone has to take those rooms). CMs need to quit responding to the whiners.

I personally would be OK with totally eliminating requests altogether as long as smoking/non-smoking could be guaranteed. Of course, I would expect Disney to follow ADA requirements.

Best wishes -

CarolMN, my new hero! I agree with everything you've written.

Members have written that they would absolutely refuse an assignment to particular building if given to them at check in. I would hate to be around the front desk at that time, especially behind that member waiting for my room.

 

[Daitcher]

I think the system as described would result in even longer lines at check in. I don't want to keep coming back to get a room. In my experience, there haven't been "tons of clean rooms ready" at the BWV when we arrive (usually between 11 and 2).


Thanks for the thoughts. BWV for the most part assigns rooms so you wouldn't know if there were "tons of clean rooms ready" or not. The only thing you would know is if YOUR room was ready at that given time. That, to me, other than the complaining is the worst part of assigning rooms. I've got a tired kid who needs a nap, but guess what my room isn't ready. Well there are probably 15 others that are but because "my" room isn't ready I can't get in. I agree with your post for the most part.


DAVE