Room Care -- Please

[DVCPAT]

How much of a delay, even 10 minutes per room, to go over the checklist item by item, is acceptable. If a housekeeper is assigned 10 rooms to make ready in a day, that can delay incoming arrival by over an hour and a half...making check-in time after 5:30. No thanks.

Can you imagine any successful company saying….. we don’t have time to clean our product?? I’m afraid we’re lowering our standards while the rest of the world is raising product quality and customer service.

 

[Chuck S]

Gotta love Marriott!! We are always impressed by how clean their rooms are, from their properties with the lowest level of amenities to their best hotels. IMO Disney could learn a lot from them.

I been in a few Marriott Courtyards that make Disney look positively sterilized. I won't go near a Courtyard resort anymore.

 

[Chuck S]

Can you imagine any successful company saying….. we don’t have time to clean our product?? I’m afraid we’re lowering our standards while the rest of the world is raising product quality and customer service.

But isn't that exactly what they are saying? Why do you think DVC has a check-in time later than the regular Disney resorts...because a villa akes longer to clean. Imagine if they had a checklist or had to wait for inspection.

 

[DVCPAT]

But isn't that exactly what they are saying? Why do you think DVC has a check-in time later than the regular Disney resorts...because a villa akes longer to clean. Imagine if they had a checklist or had to wait for inspection.

Providing a clean room requires a person who can clean a room. If they can’t do that, Disney’s best days are in the past.

 

[Tink2312]

This is so sad to hear that some people treat the fixtures/ fittings in this way

I had to step in though and say that I disagree with the fact such damage was more likely to have been inflicted by a cash guest. I am staying at SSR in a few weeks, but would never willingly damage the room. I intend in the future to become a DVC member, but the way I treat the room/ resorts will not change, just because I "own" points at the resort.

In some instances, when staying at resorts which are largely timeshare offsite, I have found guests paying to stay there to be more respectful of the resort - some have the attitude, "It's mine, I'll treat it how I like".

Just a thought

 

[DVCGeek]

I have found guests paying to stay there to be more respectful of the resort - some have the attitude, "It's mine, I'll treat it how I like".

Good point; unfortunate any people would think that, especially since they are only a fractional owner of said property, but I'm sure there are some with that attitude...

 

[mvc1997]

Do some people not bend at the waist? If you spill on the carpet...blot it up & clean it with a little dish detergent, rinse it, it blot it up again.... repeat until clean... don't you do this at home???

You can't tell a book by its cover............ we live in an upscale neighborhood, the houses look beautiful from the outside. But if you looked in everyone............ their level of cleansiness is very different!

I prefer to reclean the villa when we arrive & report damage if seen then.
Lastly, if everyone would leave the villas empty w/dishes washing in the dishwasher,& garabage taken out, just maybe we would all get our rooms early! JMHO! It really doesn't take that long after all your own stuff is packed.

 

[ShootingStarMom2]

We've stayed in a handful of timeshares or hotels that have furnished kitchens. They've always let us know at check-in that damages or missing items will be billed to our account. If I took all the dishes I think housekeeping would notice. If I used the kitchen table to slice apples and left damage, I think they would also notice. What is the major difference here? Someone still has to clean the room after the guest leaves, so a checklist showing the table wasn't damaged before me would make me responsible.

 

[mvc1997]

We've stayed in a handful of timeshares or hotels that have furnished kitchens. They've always let us know at check-in that damages or missing items will be billed to our account. If I took all the dishes I think housekeeping would notice. If I used the kitchen table to slice apples and left damage, I think they would also notice. What is the major difference here? Someone still has to clean the room after the guest leaves, so a checklist showing the table wasn't damaged before me would make me responsible.

You'd think Disney would work likewise! Makes sense to me.

 

[nunzia]

Why in the world would they need to hire additional supervisors? Are you implying that the current mousekeeper staff is not capable of completing a short checklist after each occupancy? If/when an issue was identified then and only then would a manager need to get involved, to validate the issue and escalate it for service etc. That process should not be cost prohibitive and IMO should be SOP for every resort.

I'm sorry, but from many reports is seems as though mousekeeping isn't even capable of cleaning a room at all, much less cleaning properly or filling out a checklist. Isn't mousekeeping contracted out? If so..bad move...

 

[DVCconvert]

What!?!?!??!

For the 50 Billizon-Gadzillion I spent on DVC...I'll start a camp fire in the living if I want too!!!!!!!!!!!!!!!!!!!!!!!!!!!!!