Room Care -- Please

[Simba's Mom]

Hmm, that presents an interesting question to me. CRO is allowed to book a certain % of rooms. However, when it comes time for routine room rehab, does CRO contribute a corresponding amount of money for routine rehab, or does DVC foot the entire bill, even though a certain % (small, I know, but...)was for guests through CRO?

 

[crisi]

The rooms CRO gets DVC is selling to them. In the case of rooms being sold to CRO because of trades, the member already paid dues that cover rehab. In the case of points DVC owns, some part of the "profit" is set aside for rehab. But Hotels doesn't get a bill from DVC at rehab time, any more than any of us do.

 

[jarestel]

It's a leap and a stretch to assume that "non-owners" are the only ones who would be careless enough to damage a DVC room. When it comes to DVC, as opposed to traditional time-shares, the chances of a member getting the same room again on subsequent trips is remote. So the concept of "ownership" of a specific unit really doesn't apply in the normal sense.

Now if the point is that there are careless and silly people within and without the ranks of DVC, I would agree this is probably so. But jumping to conclusions based on the "what I would do" model, isn't too logical.

 

[monkeyknuckler]

... That is rushed construction and poor punching.

Whats punching mean?

 

[disneynutz]

Hmm, that presents an interesting question to me. CRO is allowed to book a certain % of rooms. However, when it comes time for routine room rehab, does CRO contribute a corresponding amount of money for routine rehab, or does DVC foot the entire bill, even though a certain % (small, I know, but...)was for guests through CRO?

Currently CRO is booking over 50% of the resort.

Bill

 

[disneynutz]

Whats punching mean?

Punching is the last minute fixes in the construction process. Fit and finish items should be identified on the punch list and repaired prior to the room being turned over to Disney.

Bill

 

[bakalorber]

Just hope my home is nice in Feb for my stay.

 

[MAKHayes-DisneyDiva]

It's a shame that anyone would mistreat a room or villa.
Just for the record, we rented points at BWV last year because we are interested in one day being DVC members. We took impeccable care of our room.

 

[DVCPAT]

BLT for the short time that it has been open, seems to have an exceptional amount of damage reports. Is it possible that the quality of materials use in construction are less than what has been used in the past?

At this rate, the members who purchased BLT for its low dues will soon see a 20% increase.

Bill

I agree, we stayed at BLT the first week it opened. We were the first occupants of the room and I noticed a few nicks/chips around the kitchen surfaces and bathroom areas after a few days. I was surprised because I know we didn’t abuse the furnishings in any way. It’s a combination of low quality materials and colors that magnify any imperfections. It’s a great resort but the rooms are going to age quickly.

 

[Sammie]

Many reported damages to the furnishings on opening day, so either the materials are very cheap and therefore easily damaged or they had several CMs taking out their frustations on the furniture during the soft opening.

 

[randallsghost]

Likely the cost to have a supervisor inspect every room after every guest would be cost prohibitive, the larger resorts would need several such managers daily, unless you want to wait even longer to get into your rooms.

And that cost would be passed along as a dues increase, which probably would cost more than fixing the rooms that are damaged.

Why in the world would they need to hire additional supervisors? Are you implying that the current mousekeeper staff is not capable of completing a short checklist after each occupancy? If/when an issue was identified then and only then would a manager need to get involved, to validate the issue and escalate it for service etc. That process should not be cost prohibitive and IMO should be SOP for every resort.

 

[Pig Pen]

The black lacquer TV console/dresser was badly chipped and gouged in our studio #7709. It appeared that something was dropped on it and took a big hunk out of the edge on the way down.

I think this type of material would wear badly anyway...and boy does it show the dust!

 

[Chuck S]

Why in the world would they need to hire additional supervisors? Are you implying that the current mousekeeper staff is not capable of completing a short checklist after each occupancy? If/when an issue was identified then and only then would a manager need to get involved, to validate the issue and escalate it for service etc. That process should not be cost prohibitive and IMO should be SOP for every resort.

How much of a delay, even 10 minutes per room, to go over the checklist item by item, is acceptable. If a housekeeper is assigned 10 rooms to make ready in a day, that can delay incoming arrival by over an hour and a half...making check-in time after 5:30. No thanks.

 

[disneynutz]

How much of a delay, even 10 minutes per room, to go over the checklist item by item, is acceptable. If a housekeeper is assigned 10 rooms to make ready in a day, that can delay incoming arrival by over an hour and a half...making check-in time after 5:30. No thanks.

This is a very good example of how Disney's new business model is going to be it's down fall.

You can't cut, cut, cut, and not expect it to affect the quality and Guest experience that Disney was famous for. Disney has decided that a half cleaned room is acceptable to their way of doing business.

Adding supervision isn't the answer, giving the Mousekeepers a realistic work load and making them accountable for the quality of their work would fix the problem, but Disney has decided differently.

Bill

 

[Chuck S]

This is a very good example of how Disney's new business model is going to be it's down fall.

You can't cut, cut, cut, and not expect it to affect the quality and Guest experience that Disney was famous for. Disney has decided that a half cleaned room is acceptable to their way of doing business.

Adding supervision isn't the answer, giving the Mousekeepers a realistic work load and making them accountable for the quality of their work would fix the problem, but Disney has decided differently.

Bill

How do you "hold them accountable" if the rooms aren't inspected between guests? How would Disney know that the guests complaining didn't cause the problem?

 

[js]

BLT for the short time that it has been open, seems to have an exceptional amount of damage reports. Is it possible that the quality of materials use in construction are less than what has been used in the past?

At this rate, the members who purchased BLT for its low dues will soon see a 20% increase.

Bill

I thought the same thing after reading another report on another site
I toured the model of the BLT rooms at SSR and everything looked like IKEA. Although I like modern, this was too much. Even my almost 16 year old dd said it looked like the Jetsons. I want cozy and comfortable on vacation, either at the beach or Disney, not cold and stark.
Plastic or whatever material they used for the molds, will scratch and the finishes didn't look like they would hold up (although I was in the model).
I thought also that a room that looks like that will show more wear than perhaps SSR furnishings. This seems to be the case from some of the reports we are hearing.

 

[disneynutz]

How do you "hold them accountable" if the rooms aren't inspected between guests? How would Disney know that the guests complaining didn't cause the problem?

Any Supervisor knows their employees. Not every room needs to be inspected and only the employees who need the extra attention should get it. An occasional spot inspection tells it all.

We contact Mousekeeping about problems on almost every vacation. Now you need to understand that we are at WDW several times a year and we split stay, so the chances of our family finding problems is greater.

Dirty dishes, missing kitchen drawer, missing kitchen items, dust, dirt, empty soda bottle under the bed, broken AC, broken toilet, burned out or missing light bulbs, hair on the vanity and shower. These issues occurred during the last two years. I would have to say that we find something about 50% of the time.

A Guest checking in shouldn't have to clean their own room, but many DISers have posted that they do.

Bill

 

[Fatalbie]

We were just down for an AO trip and toured the models at BLT. They are nice, but not our taste. When we walked out the door my DW said I feel like I just left the IKEA showroom. The quality of some of the furnishings seemed a bit on the less expensive side.

 

[permavac]

Any Supervisor knows their employees. Not every room needs to be inspected and only the employees who need the extra attention should get it. An occasional spot inspection tells it all.

We contact Mousekeeping about problems on almost every vacation. Now you need to understand that we are at WDW several times a year and we split stay, so the chances of our family finding problems is greater.

Dirty dishes, missing kitchen drawer, missing kitchen items, dust, dirt, empty soda bottle under the bed, broken AC, broken toilet, burned out or missing light bulbs, hair on the vanity and shower. These issues occurred during the last two years. I would have to say that we find something about 50% of the time.

A Guest checking in shouldn't have to clean their own room, but many DISers have posted that they do.

Bill

ITA with this - unfortunately! It is an exceptionally rare occasion for us to check into a reasonably "clean" room and we also travel frequently. As for DVC/Disney, we find housekeeping problems about 90% of the time (to be fair, that's on par with most other hotels we've stayed in). We learned long ago that if we want a clean room, we better bring some rubber gloves and cleansers. I mean, remember that "sting" where housekeepers were found wiping out used drinking glasses with a dirty bathroom towel? Yuck! Still, I hope one day that the powers that be everywhere decide that cleanliness is THE most important "amenity" at a hotel. Dare to dream!

Terri

 

[donaldbuzz&minnie]

Gotta love Marriott!! We are always impressed by how clean their rooms are, from their properties with the lowest level of amenities to their best hotels. IMO Disney could learn a lot from them.