Room Assignment Satisfaction Poll

[sandieb]

I have requested nonsmoking, nonhandicapped - received those rooms each time. I did say on checkin that I had road view rooms at the BVC last time, and I thought it was my turn to have a better view. They gave me the canal, pool view which we loved.

Only real complaint is even with 8am checkin times, we don't get into our villas until 3-4pm. Sandie

"We dealt with it last year but we are going again in September and I am NOT accepting another Handicapped room or amoking room. I dealt with it last trip and now it is going to be someone else's turn!"

NO ONE should have to deal with handicapped or smoking rooms. This is about the only thing I have a big issue with at WDW. This is just plain lousy customer service. Sandie

 

[sjdisneywedding]

ok so we have almost 11% dissatisfied in some way or other and only 56% complelety satisfied. Does anyone think now that a better system would help.

This is also coming from the people who are generally more informed than the rest of the dvc community andf supposed to know how to play the game the best

 

[crisi]

Can't answer as written.

Our last trip had one remaining request (BW View was orignally requested, but then guarenteed) which was non-smoking. We ended up in a smoking room, but I wasn't dissatisfied because I didn't detect any smoker's residue that made me uncomfortable. Had we been put in a smoking room that stank, I would have been unhappy.

We also got handicapped, hadn't requested non and wasn't dissatisfied with that either.

 

[crisi]

ok so we have almost 11% dissatisfied in some way or other and only 56% complelety satisfied. Does anyone think now that a better system would help.

This is also coming from the people who are generally more informed than the rest of the dvc community andf supposed to know how to play the game the best

I'm shocked it isn't higher. I think ANY system short of Mickey using the sorcerer's hat to create perfect rooms will have a dissatifaction rate of that or higher. As long as handicapped rooms continue to be filled by non-handicapped people and the resort is at occupancy without the perfect balance of smokers and non-smokers, people will be unhappy with their room assignments. And even if those problems get taken care of the "I didn't get high floor" and "I wanted close to Turtle Pond" will cause dissatisfaction. The question is (and will always be) what is the most effective and efficient way to allocate those rooms.

 

[sixcats]

Our only request of non-smoking was met on our last trip. I did end up moving our room after the first day. We booked preferred view. I didn't feel that a view of construction and port-a-potties should be classified as preferred.

 

[jade1]

Yes, but I only have 1 request...No Smoking due to medical reasons. I try to keep it simple.

Do you feel you may be given the best room (I know-what is best?) just because you do keep it simple? In other words how have your rooms been in the past? Or do you feel they think "well this one doesnt care so give them the worst room while we can"? Just wondering if not being too picky may be beneficial or not in your opinion. Thanks.

 

[tjkraz]

ok so we have almost 11% dissatisfied in some way or other and only 56% complelety satisfied. Does anyone think now that a better system would help.

Over 89% have indicated that they received the "important" requests, defined as smoking and handicapped preference (when stated.) If memory serves, your only proposal involved guaranteeing those two requests. So even you have proposed nothing which would increase the 56% figure for "completely satisfied."

That leaves us with the 10-11% who did not receive smoking or handicapped preference. Actually there are two questions to be asked:

1. Would changing the system significantly reduce that 10-11%?
2. Would changing the system greatly increase overall member satisfaction?

Given the volume at which doomsayers that often chime in on these issues, I find the 90% satisfaction rate to be rather reassuring.

This is also coming from the people who are generally more informed than the rest of the dvc community andf supposed to know how to play the game the best

It's also coming from a group that is likely to be more selective and critical of their indiviudal unit. I doubt many non-disboarders are making "non-handicapped" or "village green" requests.

 

[DebbieB]

Can't answer as written.

Our last trip had one remaining request (BW View was orignally requested, but then guarenteed) which was non-smoking. We ended up in a smoking room, but I wasn't dissatisfied because I didn't detect any smoker's residue that made me uncomfortable. Had we been put in a smoking room that stank, I would have been unhappy.

We also got handicapped, hadn't requested non and wasn't dissatisfied with that either.

I thought all the boardwalk view rooms were non-smoking. Do you remember your room #?

 

[crisi]

No, but its the two bedroom right above the screen door.

 

[Danauk]

On our last stay at BCV (2 bedroomed dedicated) we requested non smoking, pool view, large balcony in that order. This is exactly what we recieved, the room overlooked the quiet pool and canal and the balcony was tripple length with a patio door from all 3 rooms.

 

[domestic goddess]

On our last trip we stayed at 3 DVC resorts and our requests were met at all 3!!

BCV-NS(for medical reasons) EPCOT view
VWL-NS(") lake view
SSR-NS(") DTD view

We had a great trip and enjoyed all of the locations!

 

[allforpooh]

We have always recd our requests, at first we only requested ns. Then after reading all of the requests here on the dis I started adding a few additonal things knowing that it really wouldn't impact our trip if we didn't get them. Now we usally request Ns, no HA, and rooms close together.

Denise

 

[LiloH]

I have a crazy theory that because I never request anything other than N/S (and rooms close together if we have more than one) I am somehow gifted with excellent rooms. We've been really happy with all the rooms we've ever gotten at BWV, OKW and VWL. Lots of water views, pool views and other happy things without even asking for them.

Or, maybe I am just easily pleased?

 

[jarestel]

2. Would changing the system greatly increase overall member satisfaction?

Given the volume at which doomsayers that often chime in on these issues, I find the 90% satisfaction rate to be rather reassuring.

tjkraz, I would caution against trying to make a dotted line connection between levels of satisfaction and whether members would prefer another room allocation system.

Imagine an employer who surveys the employees asking whether they are satisfied with their current level of pay. A majority of employees respond that they are very satisfied. The employer then announces that due to the overwhelming number of "very satisfied" responses, pay increases will no longer be budgeted or given since a majority of employees are already happy with their pay. I have a feeling this would not go down well with all of the satisfied employees.

If the employer wanted to know whether employees wanted to forego pay raises, that should have been the question. And in our case, just because many are satisfied with the current room system doesn't necessarily mean the same thing as not wanting a better one. Just a few thoughts to mull over.

 

[tjkraz]

tjkraz, I would caution against trying to make a dotted line connection between levels of satisfaction and whether members would prefer another room allocation system.

I never made such a leap. As stated, the intent of the poll was to gage member satisfaction with the current system. There was no consideration given to forgoing different systems until the idea was introduced by another poster.

Imagine an employer who surveys the employees asking whether they are satisfied with their current level of pay. A majority of employees respond that they are very satisfied. The employer then announces that due to the overwhelming number of "very satisfied" responses, pay increases will no longer be budgeted or given since a majority of employees are already happy with their pay. I have a feeling this would not go down well with all of the satisfied employees.

In your analogy, you're describing a scenario where the results of a poll are used to alter the status quo (in this case, a normal schedule of pay increases.) I'm advocating nothing of the sort. Again, just trying to determine the success rate of the current system.

 

[ColoradoBelle1]

First trip May 9-12 standard view BWV.
Requsted nonsmokemedical with tub. Requested room in the courtyard where old sales center was.

CM said my room was pre assigned and ONLY one available. It was above the entrance on a high floor and I think it was probably nonsmoking w/tub but I said no. Then they offered me a 2 nd floor handicapped room and I said no.
It was noon, so I said I'd be glad to wait until later if that would help.

I got a studio nonsmoking with tub on 2nd floor by the old sales office that was. Very pleased with the view/condition.

Strangely, the first room offered came with some dude named 'marvin'. I really wasn't interested unless marvin was code for Captain Jack Sparrow.
The CM said that the first room offered met my request for a high floor ...but I hadn't requested a high floor (actually I had when I first made the ressie, but then changed when i found out there were standard rooms over in the sales center wing.

I think next time I might try asking for a view first. Then list nonsmoking medical. And when the room is offered, I'll then ask if it has a tub, but not put it on the request.

So: I was very satified with the room I finally got. I wasn't excited that I was told that they preassigned rooms and that the one offered initially was the ONLY room. I 'm sure Marvin liked it tho!

 

[jarestel]

I never made such a leap. As stated, the intent of the poll was to gage member satisfaction with the current system.

Granted, but though we know there are 12 inches in a foot, 16 ounces in a pint, and 4 guests in a studio, the ability to measure satisfaction is a bit more tricky. Since there is not a finite amount of satisy in satisfaction, it doesn't lend itself to measurement as easily. And some members more familiar with how DVC does things, simply hope to not be "dis-satisfied".

Guest A checks into SSR and gets his only request of N/S filled. Guest A has a very nice view of the bus stop, but since he requested only N/S, he is satisfied.

Guest B checks into SSR and gets her only request of N/S filled as well, but has a lovely view of DTD. Both guests are satisfied, but Guest B is probably more so. So how do you measure and compare these 2 levels of satisfaction?

I realize the stated intent of the poll was to find out how members felt about getting requests, but it won't be long before the numbers are being referenced as prime evidence of why the system shouldn't be changed because everyone is satisfied. And I think that would be misleading just as the employer in my previous example mis-interpreted poll data to suit his own agenda.

 

[tjkraz]

I realize the stated intent of the poll was to find out how members felt about getting requests, but it won't be long before the numbers are being referenced as prime evidence of why the system shouldn't be changed because everyone is satisfied. And I think that would be misleading just as the employer in my previous example mis-interpreted poll data to suit his own agenda.

What alternative system do you believe would result in a higher level of satisfaction as you define it?

 

[jarestel]

What alternative system do you believe would result in a higher level of satisfaction as you define it?

I've jotted down a few thoughts on crisi's "designing an equitable allocation thread". Rather than repeat them here, have a look over there and we can continue the discussion on that thread if you want.

 

[pplasky]

We have always recd our requests, at first we only requested ns. Then after reading all of the requests here on the dis I started adding a few additonal things knowing that it really wouldn't impact our trip if we didn't get them. Now we usally request Ns, no HA, and rooms close together.

Denise

I agree and beleive this is some of the problem. We still only request NS since my son has asthma, but when reading some of the posts on this board it seems people get a little crazy with requests. Specific rooms or building locations. Specific floors, near the elevator, away from the elevator, close to the pool, near a quiet pool. I don't see how anyone could expect MS to honor all of these requests. If something is truly important, make a request, otherwise see the good in whatever room you are assigned. MS should simply do away with all but medical/health related requests or limit members to one they feel is most important.