We did an Italian Med cruise (on a different line then Disney - Oceania) and used Rome in Limo with other groups for 5 excursions and port transfers.
I never wrote a review on the cruise critic thread that was linked above, because I had some positive and a little negative reviews. And also, I never wrote to RIL of any dissatisfaction, because overall they were good, some was outstanding, and I dont get too worked up about things.
Overall, they were very good. We started off with a problem, on arrival from our flight, we could not find our RIL driver for maybe an hour. I am not sure if he was late, or if we could not find him in the crowd. (my suspicion is he was late) Its a little disconcerting, especially as I was the organizor of all the tours with RIL, and it was for groups of 4 - 8, so I felt the pressure to have things perfect.
We did a day trip to Asissi from our rome hotel with RIL- this one was a disappointment - but mostly because the towns we went to were too far apart, and spent most of the time in the car. We spent a lot of time at a church at our first destination, and I could tell our driver was getting anxious because we may have been behind schedule, I told him to relax, we could just cut off the last destination, and spend more time in Asissi (I know I am butchering the spelling of that town) - but the driver seemed determined to do it all. I think that although it feels like they tailor the agenda to suit your needs, it really is a set thing, with a couple of minor deviations - there was definitly an agenda. He was a very nice guy, and I liked him, but perhaps there was a language thing going on, because we couldnt slow him down. Just, not a great day, it had some real hilights, but it was a little frustrating.
We had a Church day in Rome, and it was good, but not great, I think our guy was new to rome in limo, and we spent an hour trying to find/park for lunch. It just did not seem to be a fantastic day, like I had anticipated, from reading that big thread on cruise critic. Maybe over expectation?
Our transfer from Rome to port - we had an older gentleman from RIL who could not really speak english at all, and thank goodness we were all able transfer our luggage, I would not want him to pick it up. He also did not know which port terminal to go to, so we spend some frustrating time trying to find it. (now to be fair, it probably was only about 20 or 30 minutes, but you know how it is to be so close to that dream vacation, you get anxious so it felt like hours)
The guy we had in Liverno was outstanding, it was a perfect day (we did small tuscan villages, it was his home turf, and it was freakin amazing- want more details I can give them. Maybe the best day in the whole 17 days in Italy)
We did the sicily tour with them as well, the godfather tour - it was great as well. Actually, it was amazing. Loved it. Highly recommend it!!
Overall, I wondered if RIL was getting too popular, and with the addition of some new driver/guides, and the fact that whoever took us to the port at the beginning of our cruise was someones dad, I just felt like we got the short end of the stick a couple of times. It was ok, not terrible, but not fantastic. I dont know if on that thread on CC regarding RIL has any negative reviews in the last year, it would be interesting to see if anyone felt the way I did. I wondered if they were growing too big, too fast. KWIM?
Our cruise was last September, so maybe things are fantastic again, or maybe not as perfect. I would recommend this company as far as being reputable, you should have no worries putting your money down. It will be good. Sometimes great. Hopefully no disappointments. Many people have only had fantastic service, so we might have been a little unlucky. You can see my problems were fairly minor , but enough to flavour my opinion- I have tried to give a very fair review.