Paul Stupin
New DVC Member
- Joined
- May 8, 2016
- Messages
- 2,779
Personally, I wouldn’t spread all this negative hearsay in such great detail if you’ve never experienced it, and I’m questioning the motivation behind a post like this. I feel like there’s an intent here I’m missing. Are you even really going?Just FYSA for all those folks looking to purchase Aulani (or stay there), because I found what I read alarming, disturbing, and surprising. We have a visit planned there later this year (first time) and I perused the reviews on some well known travel sites to get an overall feeling. I visited the resort and walked around pre-pandemic and during but never stayed there before.
Boy, oh, boy, are there some negative reviews about Aulani out there. It seems like the resort is not what it was pre-pandemic. A lot of things haven't returned, which is understandable since Hawaii in general was one of the last states to open. However, there are a lot of bad reviews about the quality of the beds, beat up furniture and rooms, customer service, hot/cold water issues, noise, overcrowding (even w/ reduced pandemic crowds), roaches in the pool, the craziness surrounding holding on to pool chairs, nothing for people to do in the evening (everything closes by 8pm), and increasingly high prices for everything.
I bring this up, because I never would have stumbled upon these consistently brought up issues had I not looked at reviews. I'll reserve overall judgment after our stay, but be weary. Apparently Aulani has issues. Perhaps that's why it's just not selling out? Just some food for thought for those looking to purchase a stake. You can look for yourself.
For what it’s worth, my wife and I have been twice this last year, during the pandemic, and had a sensational time. The resort is top notch across the board.
Anyway, don’t mean to continue this digression on the ROFR board (sorry Sandi!), but I love Aulani, own there, and don’t feel this criticism is justified in any way, shape or form.