Ridiculous

Well, I just checked the DVC site and my reservations look to be merged so it took less than a day. That may be a record because I've always waited at least 3-5. The real issue is my MDE is still showing my previous reservations with the 2 nights in a studio which is not the case right now. Oh boy! I can't update it on MDE either. :sad2:
 
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Well, I just checked the DVC site and my reservations look to be merged so it took less than a day. That may be a record because I've always waited at least 3-5. The real issue is my MDE is still showing my previous reservations with the 2 nights in a studio which is not the case right now. Oh boy! I can't update it on MDE either. :sad2:
Do online check in. That should update it.
 
Really? I thought they would be able to go in and do this. I too, usually email them but decided to call this time and was taken aback when she mentioned a merge form. Maybe I'm misremembering, but I thought they had done this for me at least once before. :confused3 I guess not. There's one good thing though, I learned not to waste my time calling.
You are remembering correctly. They use to merge immediately on the phone. It was before the pandemic. I am guessing that is when they stopped, to try to shorten phone times. (Lots of people affected by the closure and trying to get everything figured out.) I don't know dates of when 2-5 weeks became normal, but yes, it did precede this thread. I recall seeing it quite a few times, but could not point you to a thread. Most were people calling, so I expected doing it by email would go the same time or faster----that when they read the email, they would go ahead and merge it--solve the issue. Instead, it was 7 days before someone responded to my email, and said they put in the merge request (so passed it on instead of doing it), and it would take the 5-7 days to do it. It took 3 weeks total before done.
 
Well, I just checked the DVC site and my reservations look to be merged so it took less than a day. That may be a record because I've always waited at least 3-5. The real issue is my MDE is still showing my previous reservations with the 2 nights in a studio which is not the case right now. Oh boy! I can't update it on MDE either. :sad2:
Congratulations on the quick merge time. A record in current times!
 

I didn't have much trouble with reservations merging. I called on a Saturday afternoon, and they were merged by Sunday at noon. This was within the past 10 days, so maybe it's getting better?
 
Do online check in. That should update it.

Okay, I tried it again and 4th time was the charm. I had to enter all my credit card info again which is nonsense because it's already on file, but for some reason, I was having issues with room requests and I think was screwing it up the first 3 times. :thanks::thanks::thanks: :worship:I can't thank you enough for your help. :flower3:
 
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You are remembering correctly. They use to merge immediately on the phone. It was before the pandemic. I am guessing that is when they stopped, to try to shorten phone times. (Lots of people affected by the closure and trying to get everything figured out.) I don't know dates of when 2-5 weeks became normal, but yes, it did precede this thread. I recall seeing it quite a few times, but could not point you to a thread. Most were people calling, so I expected doing it by email would go the same time or faster----that when they read the email, they would go ahead and merge it--solve the issue. Instead, it was 7 days before someone responded to my email, and said they put in the merge request (so passed it on instead of doing it), and it would take the 5-7 days to do it. It took 3 weeks total before done.

Thank you! I thought I was going :crazy:! Well, I may still be but at least not about that!
 
As an FYI to those who have mismatched reservations in DVC vs MDE, another thing you can do to make it update is to "modify" the DVC reservation and make no changes. Just go through the full process w/o changing anything. This will update it in the MDE. It seems that every second "modification" gets pushed over.
 
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