Returning Park Merch From Home

[SarahJC]

Just came back from a wonderful trip although it was quite chilly the majority of the time in WDW.

Anyway..

It was a chilly night and we were at the MK and I purchased a sweatshirt that I absolutely love and wore it that night.
I got home and did my laundry and washed the sweatshirt exactly like the directions said. It came out of the wash, and some of the design/ application on the back is missing. I was wondering if I would be able to return it to the park via mail and exchange for a new one. I don't know if they'd let me because I don't have the tag and obviously it was worn once, but reguardless this shouldn't have happened. I'm super upset because it's special and still has the hat on it. Has this happened to anyone and if so, were you successful in exchanging/returning...?

Thank you!

 

[erionm]

Contact:
Merchandise Guest Services
PO Box 10,070
Lake Buena Vista, FL 32830-1070

Phone: 877-560-6477 / 407-934-6111
eMail: Merchandise.Guest.Services@DisneyParks.com

 

[jackskellingtonsgirl]

I bought a mug and when I washed it the entire design washed off! I called the merchandise number printed on the receipt and they sent me a new mug. The lady said there was some issue with the mugs and they had changed manufacturers, so mine was a known design flaw. I still had the receipt for the item, so I was able to give them all of the info, SKU#, etc. I am sure if you call they will be able to help.

 

[SarahJC]

TY! I called the number and talked to them. They're going to send me a new sweatshirt all I need to do is email them the pictures of the damage.

 

[Scubee]

I bought a mug and when I washed it the entire design washed off! I called the merchandise number printed on the receipt and they sent me a new mug. The lady said there was some issue with the mugs and they had changed manufacturers, so mine was a known design flaw. I still had the receipt for the item, so I was able to give them all of the info, SKU#, etc. I am sure if you call they will be able to help.

This, but I didn't have a receipt. I did purchase using my MagicBand so they found the purchase. I took a pic of the mug and sent it with my request. The rep was very thankful for the pic.

 

[Disneyholic]

I bought a mug and when I washed it the entire design washed off! I called the merchandise number printed on the receipt and they sent me a new mug. The lady said there was some issue with the mugs and they had changed manufacturers, so mine was a known design flaw. I still had the receipt for the item, so I was able to give them all of the info, SKU#, etc. I am sure if you call they will be able to help.

Same thing is happening to my Peter Pan coffee mug. I may take it with me in April. Problem is, I can't remember if I bought it @ WDW or the local Disney store.