Returning merchandise, no receipt

[ScooterPie]

I bought my grandchildren pirate costumes from the store at POTC and neither one of them want them. I have lost the receipt. Is there any way to return these for a refund/credit?

 

[disneyfav4ever]

Are you still in Disney? If they still have the tags on them they may give you a refund if you return them in person. I'm not sure what to do if you're no longer on property.

 

[TXAKDisneyFan]

I haven't returned items without a receipt, only exchanged (a light up toy that didn't work properly, and a t-shirt with a small hole in it). I was told it's easier to do at the store it was purchased from, and preferably with the CC used to buy it. (Although I did exchange the shirt at a different park when we saw the same design of shirt, rather than hop to the park it was originally bought at.)

 

[purple figment]

Are you still at DW? When we returned an item without a receipt we were given a merchandise credit that could be used at any Disney operated store in DW.

If you are already home I would call Merchandise Guest Services (877-560-6477) and ask what your options are.

 

[GrumpyDad1974]

If your still there and the tags are on them go to any store. My mom got me a shirt which didn't fit (in January). I kept it and returned it (in March when we went) tags but no receipt. I have no idea where she bought it but I returned it to the POP gift shop with no problem , I received a gift card.