Returning an item that was bought with kohls cash

[Callie]

I hate Kohls cash, but an easy way around this is to just return without the receipt for store credit.

 

[msmayor]

Ugh...just tried to return something today. No value for the Kohl's cash. So, I kept the sweatshirt my DH didn't really want and the pants that don't fit. It just may be the last time I shop at Kohl's. I hate having to try to play their games to get a good deal....and I love a good deal. Just hate their practices of hiking prices so they can have a sale. Then with the coupons and kohl's cash to get you into the store. Now...the Kohl's cash is pretty worthless if you can't return something if it doesn't work out! Especially since most of my kohl's shopping is done online. I'll be heading to JCP now, I think.

Why would you keep stuff you really don't want/can't use just because of the Kohl's cash?? It has no cash value at all...you will still get the actual $$ you spent.

Its no different than using a coupon you cut out of the paper to purchase an item and you are going to return it...you get what you actually paid, you don't get the coupon value back.

 

[cjnix29]

Why would you keep stuff you really don't want/can't use just because of the Kohl's cash?? It has no cash value at all...you will still get the actual $$ you spent.

Its no different than using a coupon you cut out of the paper to purchase an item and you are going to return it...you get what you actually paid, you don't get the coupon value back.

Because he will wear the sweatshirt, and I can have the pants shortened. I would have rather taken the kohl's cash and bought something else. I bought the stuff that originally got me the kohl's cash BECAUSE of the kohl's cash offer. I could have gotten it elsewhere for the same or lower price. It's the gimmick that bugs me, especially since they devalued the gimmick. It's not like people want them to give them actual cash back, no, just credit to use in their stores. Love Kohl's if you want, but I will not be back.

 

[ColoradoMom!!]

Even after two years? I had them replace one after a year, but didn't know how far out they would do it?

It's worth a call. Also, what exactly is the problem? My second one kept refusing to "prime". I googled it, and found a you tube video on cleaning the intake under the reservoir with an electric toothbrush and it worked!!

 

[DVCBELLE]

Because he will wear the sweatshirt, and I can have the pants shortened. I would have rather taken the kohl's cash and bought something else. I bought the stuff that originally got me the kohl's cash BECAUSE of the kohl's cash offer. I could have gotten it elsewhere for the same or lower price. It's the gimmick that bugs me, especially since they devalued the gimmick. It's not like people want them to give them actual cash back, no, just credit to use in their stores. Love Kohl's if you want, but I will not be back.

Kohl's had to amend their policy because I am SURE people were gaming the system. I told my sister one day that you COULD shop at Kohl's and never spend beyond your original $250 investment. Here's how:

I spend $250 and get $50 in Kohl's Kash - I return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on clothes. Next month I use my credit and earn $50 in Kohl's Kash. I again return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on new towels. Next time I use my credit and earn $50 in Kohl's Kash. I again return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on clothes...and then repeat the cycle again.

You have $250 out in a merchandise credit but it wouldn't take long to replace that value. I personally wouldn't have the energy to do that - but that is how someone would game the system.

Really Kohl's policy is so liberal on returns. I get 30% off all the time - if I return an item that I bought without a receipt - they give you the lowest sale price - they NEVER calculate in the extra charge discount with that. Which would make the scenario I posted above even more profitable. Buy for $70 instead of $100 but return for a $100 credit - next time buy $100 and return for $140 credit...earning Kohl's kash as you go.

Again - I don't have the energy for that but you can bet there are people out there who do and it is those people who have made it necessary for Kohl's to change the policy.

 

[chocovrdmicears]

Just to clarify a few things.

1. If you BUY something using Kohls cash - when you return it, you WILL get a merchandise credit for that KC you used.

2. If you RETURN and item that you EARNED Kohls cash on - that is when you will loose it - It that return drops you below the $50 mark, it will (a) deactivate that Kohls cash or if you already spent it, it will (b) deduct the value of the KC from your return amount.

The only thing you don't get back when you do a return is the $ coupons (like $5 or $10 birthday gift card).

I have never, ever heard of email a *lost* Kohls cash coupon.

If you bought the keurig at Khols - bring it back and they will let you even exchange it for a new one.

HTH

 

[chocovrdmicears]

after thinking about it a little more I thought I should add some specifics...

KC is tied to the originally purchased item that you EARNED them on. That is the item you should be sure you are not going to return..not the items you REDEEM them on. For example.

You buy a vacuum for $100 and you earn $20 in Kohls cash.
You buy a $40 sweater for Grandmas using $20 KC + $20 cash.

If you keep the vacuum and Grandmas returns the sweater (with the receipt) she will get:
$20 Merchandise Credit (KC)
$20 cash

If you return the vacuum (which will now make the KC invalid)..
That is when she will JUST get the $20 cash back. Not the merchandise credit for the Kohls Cash.

 

[andychris14]

Don't spend the kohl's cash till you figure out what you are returning and what you are keeping otherwise they will deduct the $15 from your return. If you return items and are still over $50, then you get to keep the $15 kohls cash. Does that help?

Thank you so much-
The only problem is by the time I receive the items the kohls cash will be expired. I will not spend the kohls money so does that mean I will receive a full refund?
Thank you

 

[cjnix29]

Just to clarify a few things.

1. If you BUY something using Kohls cash - when you return it, you WILL get a merchandise credit for that KC you used.

2. If you RETURN and item that you EARNED Kohls cash on - that is when you will loose it - It that return drops you below the $50 mark, it will (a) deactivate that Kohls cash or if you already spent it, it will (b) deduct the value of the KC from your return amount.

The only thing you don't get back when you do a return is the $ coupons (like $5 or $10 birthday gift card).

I have never, ever heard of email a *lost* Kohls cash coupon.

If you bought the keurig at Khols - bring it back and they will let you even exchange it for a new one.

HTH

No...this was the policy that they changed. I returned an item I used Kohl's cash to buy. No more merchandise credit, only a return of whatever additional money you used to buy the items.

 

[4luv2cdisney]

Kohl's had to amend their policy because I am SURE people were gaming the system. I told my sister one day that you COULD shop at Kohl's and never spend beyond your original $250 investment. Here's how:

I spend $250 and get $50 in Kohl's Kash - I return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on clothes. Next month I use my credit and earn $50 in Kohl's Kash. I again return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on new towels. Next time I use my credit and earn $50 in Kohl's Kash. I again return the $250 worth of items for a merchandise credit but still have my Kohl's Kash. I spend the $50 on clothes...and then repeat the cycle again.

You have $250 out in a merchandise credit but it wouldn't take long to replace that value. I personally wouldn't have the energy to do that - but that is how someone would game the system.

Really Kohl's policy is so liberal on returns. I get 30% off all the time - if I return an item that I bought without a receipt - they give you the lowest sale price - they NEVER calculate in the extra charge discount with that. Which would make the scenario I posted above even more profitable. Buy for $70 instead of $100 but return for a $100 credit - next time buy $100 and return for $140 credit...earning Kohl's kash as you go.

Again - I don't have the energy for that but you can bet there are people out there who do and it is those people who have made it necessary for Kohl's to change the policy.

Well, I think the easier way to prevent this is to not allow people to earn more Kohl's cash when paying with an instore credit. Just like you can't earn Kohl's cash for buying gift cards or when redeeming Kohl's cash. The main (legit) reasons people would have a merchandise credit are:

1) They didn't have a receipt
2) They wan't to retain their discount (Kohl's cash)

This new policy will allow people to continue "gaming the system" because all they have to do is make the return without their receipt. Using your scenario above, as long as the $250 purchase is made with some sort of % off coupon (15 - 30%) and also on sale, it is very likely the lowest sale price they give you will be equal to or even more than what was actually paid. Even if they "lose" a few bucks each time they will still be coming out way ahead.
So I don't see the new policy as fixing this problem.

I don't know. I think I'm starting to get confused. I have one return to make at Kohl's and I've been avoiding it. Just the thought of it is exhausting.

 

[WendyLovesPeter]

Just to clarify a few things.

1. If you BUY something using Kohls cash - when you return it, you WILL get a merchandise credit for that KC you used.



HTH

not anymore.... if you return it you "lose" it. There are many complaints about this so they started emailing the customer a coupon for the "lost" amount of kohls cash.

 

[chocovrdmicears]

No...this was the policy that they changed. I returned an item I used Kohl's cash to buy. No more merchandise credit, only a return of whatever additional money you used to buy the items.

not anymore.... if you return it you "lose" it. There are many complaints about this so they started emailing the customer a coupon for the "lost" amount of kohls cash.

The policy that was changed was that if you return the original item that you *earned* the KC on, you cannot get a merchandise credit for it to keep your KC.

And again - I have never heard about an email for lost Kohls cash...maybe it is a corporate thing.
If you pay with Kohls cash - and you return the item - you get that KC back on a merchandise credit as long as the original item that was purchased and earned the KC, was not returned.
Maybe the systems work differently in different stores?

 

[mrspaha]

This really doesn't sound fair at all.

If you purchase something; earn "kohls cash" on it; spend the "kohls cash"; and then after the kohls cash is spent, return an item that you earned the "kohls cash" on, they will deduct the $10 "kohls cash" from your refund amount.

Then later, say you return the item that you purchased using the "kohls cash", they will reduce your refund on that item for the amount of the "kohls cash".

Then they're reducing your refund TWICE, for the same "kohls cash".

I suppose I can see them doing it on ONE of the transactions, but not both!

"Kohls cash" isn't really "cash". It's a "coupon" redeemable on a future purchase. In that case, I would say it would make sense to reduce the refund on the "couponed" items; not on the original purchase.

This new policy really turns me off. I used to do a LOT of shopping there, and did the bulk of my clothing gift purchases there. But now with this new policy, this could be almost embarrassing if the person I gave a gift to returns their gift, and gets their merchandise credit reduced to next to nothing because of the "kohls cash" refund policy.

I'm shopping elsewhere.

 

[maxiesmom]

It is easier in my head if I think of Kohls Cash as a coupon. Just like any coupon, once you use it it is gone forever.

From what I understand they stopped letting people keep the value of the Kohls Cash as they had too many people scamming. They would purchase something large like a mixer, return it, and have made $$ in in store credit. That is why now if you make a return that makes it so you wouldn't have earned the Kohls Cast to begin with, you lose it.

It is not money out of your pocket. You are losing the coupon you no longer had a right to.

Think of it this way: You go to the grocery store and buy toilet paper. The sale price is $5, and you have a $1 coupon, so you only pay $4. If you have to return the toilet paper the store wouldn't give you $5 back. They would give you $4. You don't get the coupon returned to you.

 

[luvmy3]

It is easier in my head if I think of Kohls Cash as a coupon. Just like any coupon, once you use it it is gone forever.

From what I understand they stopped letting people keep the value of the Kohls Cash as they had too many people scamming. They would purchase something large like a mixer, return it, and have made $$ in in store credit. That is why now if you make a return that makes it so you wouldn't have earned the Kohls Cast to begin with, you lose it.

It is not money out of your pocket. You are losing the coupon you no longer had a right to.

Think of it this way: You go to the grocery store and buy toilet paper. The sale price is $5, and you have a $1 coupon, so you only pay $4. If you have to return the toilet paper the store wouldn't give you $5 back. They would give you $4. You don't get the coupon returned to you.

But if it is like the pp describes you are actually losing money you spent.
If I buy a shirt for $50 and earn $10 Kohls cash, my OOP expense is $50.
If I use that $10 towards a $20 shirt, my OOP expense is $10 for a total of $60 spent.
Now, if I return the first shirt, I am going to get back $40. If I return the second shirt, I'm going to get back $10 for a total of $50 refunded to me. What happened to that other $10 actual OOP cash I spent? Kohl's gets to keep it. Seems a little like how the customers were scamming them

 

[maxiesmom]

But if it is like the pp describes you are actually losing money you spent.
If I buy a shirt for $50 and earn $10 Kohls cash, my OOP expense is $50.
If I use that $10 towards a $20 shirt, my OOP expense is $10 for a total of $60 spent.
Now, if I return the first shirt, I am going to get back $40. If I return the second shirt, I'm going to get back $10 for a total of $50 refunded to me. What happened to that other $10 actual OOP cash I spent? Kohl's gets to keep it. Seems a little like how the customers were scamming them

But that is not right. You would still get your $50 back on the shirt when you return it, as all $50 came from you. They wouldn't take the $10 off. You would only lose the $10 and get $40 back if you did the return after you spent the Kohls Cash. You wouldn't have been entitled to the Kohls Cash to begin with once you make the return. So you in effect spent $10 that you didn't earn. That is the change that was made. Kohls used to let you keep the $10, even though you had not earned it. They don't anymore.

 

[BeachLove]

Well, I'm lost since apparently they've changed the policy so much. They've got everyone confused. I am not returned the items that I earned the Kohls cash from. So I'll just email them or something.

 

[ktate82]

Thank you so much-
The only problem is by the time I receive the items the kohls cash will be expired. I will not spend the kohls money so does that mean I will receive a full refund?
Thank you

If you don't spend the kohls cash, then yes you will get all your money back. If you decide to keep all the items, then you may still be able to use the kohls cash. I have went in before with expired kohls cash and they have always taken it. It was within a few weeks (once a month) from it being expired.

 

[luvmy3]

But that is not right. You would still get your $50 back on the shirt when you return it, as all $50 came from you. They wouldn't take the $10 off. You would only lose the $10 and get $40 back if you did the return after you spent the Kohls Cash. You wouldn't have been entitled to the Kohls Cash to begin with once you make the return. So you in effect spent $10 that you didn't earn. That is the change that was made. Kohls used to let you keep the $10, even though you had not earned it. They don't anymore.

My example took into account the Kohls cash being spent. They could just deactivate the coupon and refund the customer the actual amount of cash they spent on the merchandise they are returning.
They wouldn't lose anything on that. Now Kohls gets their merchandise back to re-sell and they also get to keep $10 cash of the customer, its a money maker for them just like the previous policy was a money maker for (some) customers. Its probably just easier to get rid of KC all together.

 

[maxiesmom]

My example took into account the Kohls cash being spent. They could just deactivate the coupon and refund the customer the actual amount of cash they spent on the merchandise they are returning.
They wouldn't lose anything on that. Now Kohls gets their merchandise back to re-sell and they also get to keep $10 cash of the customer, its a money maker for them just like the previous policy was a money maker for (some) customers. Its probably just easier to get rid of KC all together.

They don't keep $10 off of the customer. If you have already spent a coupon, there is no way to deactivate it. It is already gone. In effect the customer has spent $10 they are not entitled to once they make the return. They borrowed the $10, and now Kohls wants it back. The customer never loses money out of pocket. They only take back the Kohls Cash money the customer now has no right to.

You spend $50, you get $10 in Kohls Cash.
You spend the $10 Kohls Cash.
You now return the $50 item, meaning you would not have earned the $10 Kohls Cash to begin with. Kohls now wants that $10 back, . As you have already spent it, they will lesson your return by that $10. It was only yours because you had made the $50 purchase. Now that you have returned the purchase you don't get to keep the $10.

Kohls used to let you keep the $10. Now they don't. Going back to my mixer comparison. You buy a $250 mixer. You got $40 in Kohls Cash for making that purchase. If you return the mixer they don't let you keep the $40. It goes poof!

If you buy the mixer, spend the Kohls Cash, and the return the mixer, they will take that $40 back by reducing your return. You still got $250 back, except $40 of it is accounted for by the Kohls Cash you spent. $210 will be accounted for by your return. You are still getting $250 back, but some is in the merchandise your purchased with your Kohls Cash.