response on email to fort

[We4mickey]

Here is a copy of the response I got from Disney to the email I sent after Halloween. Anyone else get anything???
Dear Ms. T,

Thank you for contacting us regarding the Walt Disney World® Resort.

We truly appreciate your dedication to our Resort. However, we are
concerned about the observations you described during your recent visit
to Disney's Fort Wilderness Resort & Campground. Please know it is our
goal to ensure our Guests have an enjoyable experience with safety
always being the priority. We encourage our Guests to share any
concerns that may arise during their stay with Guest Services or a
manager, so that they may be addressed at the time. I wanted to
personally assure you that your feedback has been taken seriously and
let you know how much we appreciate your comments. Our Guests' feedback
allows for our continual growth and the preservation of the magic Walt
Disney dreamed about.

I am available Monday, Tuesday, Thursday and Friday between7:30 a.m. and
6:00 p.m. EST should you have any questions.

Ms. T, thank you again for your honest and constructive
feedback. We look forward to future oportunities to entertain you and
your family at our Resort.

Best Regards,

Jennifer Michaels
Guest Communication Services
Walt Disney World Resort
407-560-3355

 

[Pirate-Jeff]

not yet

 

[RvUsa]

If anyone else gets a response, please post it, I have a feeling this is a form letter... LOL

 

[We4mickey]

I was thinking the same thing John that's why I asked if anyone else got something. It will be interesting to see what if anything happens.

 

[des1954]

The last e-mail I sent (August) - I did not get an e-mail response, but I did get a phone call. It was a very nice, but probably low level clerk advising me that my concerns had been referred to upper management for discussion. I asked the girl if I could expect a follow-up phone call. She said "your concerns have been referred to upper management for discussion". I know she was just doing her job. I thanked her for her time and told her that by her "canned response" it was obvious I would not hear another word from Fort management. So far, I've been correct.

I've come to the conclusion that FtW is not interested in our concerns - but only making sure the Fort is making more profit than the other resorts.

 

[Thumper_ehhhhh]

Can I ask what happened. I must have missed the boat on this one.

 

[4mickey2]

The last e-mail I sent (August) - I did not get an e-mail response, but I did get a phone call. It was a very nice, but probably low level clerk advising me that my concerns had been referred to upper management for discussion. I asked the girl if I could expect a follow-up phone call. She said "your concerns have been referred to upper management for discussion". I know she was just doing her job. I thanked her for her time and told her that by her "canned response" it was obvious I would not hear another word from Fort management. So far, I've been correct.

I've come to the conclusion that FtW is not interested in our concerns - but only making sure the Fort is making more profit than the other resorts.

i also got a phone call yesterday. i was told that things were being directed to the correct departments and that they do want to make the fort a better place. it was a long message and she hit on just about all the points i mentioned.

i was ok with the typical email but, i was a little impressed with the actual phone call. it would of been nice to speak the this person but, i was at work so i missed it.

the one thing i think she missed the point on was the fact that so many people come to the campground that are not staying on any of the grounds and are not required to have a pass. she just said that it is open to all resort guests and i was trying to say that it isn't resort guests coming in.

who else got something...??

 

[bigdisneydaddy]

I suspect that with all the "fresh out of college" middle managers muddling things up at Disney, most issues get discussed over and over and over without any real action being taken.

 

[ftwildernessguy]

Boy, this is weird - lookie what I got!

Dear MR. M,

Thank you for contacting us regarding the WYNDHAM CYPRESS PALMS Resort.

We truly appreciate your dedication to our Resort. However, we are
concerned about the observations you described during your recent visit
to WYNDHAM CYPRESS PALMS RESORT. Please know it is our
goal to ensure our Guests have an enjoyable experience with safety
always being the priority. We encourage our Guests to share any
concerns that may arise during their stay with Guest Services or a
manager, so that they may be addressed at the time. I wanted to
personally assure you that your feedback has been taken seriously and
let you know how much we appreciate your comments. Our Guests' feedback
allows for our continual growth and the preservation of the magic MR. WYNDHAM CYPRESS PALMS dreamed about.

I am available Monday, Tuesday, Thursday and Friday between7:30 a.m. and
6:00 p.m. EST should you have any questions.

MR. M, thank you again for your honest and constructive
feedback. We look forward to future oportunities to entertain you and
your family at our Resort.

Best Regards,

Jennifer Michaels
Guest Communication Services
WYNDHAM CYPRESS PALMS
407-560-3355

 

[morgan loves minnie]

ftwildernessguy - REALLY!!!!!!

So, this would lead me to believe that Disney does not even handle it's own customer service. It would seem that they "sub-contract" out to a customer service agency that handles multiple resorts. Like everyone said you do expect the form letter response, and I even would have laughed if it said at least another Disney resort - but a Wyndam resort?????? The name and phone number are the same, so she must handle "customer service" for multiple resorts/businesses but it looks like she is not even a Disney employee.

It's just ridiculous. I love Disney, but I really wish that they would at least pretend to be concerned about what their customers think. How can we feel like they take our opinions seriously if they don't even have one of their own employees handling questions and concerns.

 

[ntsammy5]

Jim, I got the exact same email last year!

 

[mamaloya]

ftwildernessguy - REALLY!!!!!!

So, this would lead me to believe that Disney does not even handle it's own customer service. It would seem that they "sub-contract" out to a customer service agency that handles multiple resorts. Like everyone said you do expect the form letter response, and I even would have laughed if it said at least another Disney resort - but a Wyndam resort?????? The name and phone number are the same, so she must handle "customer service" for multiple resorts/businesses but it looks like she is not even a Disney employee.

It's just ridiculous. I love Disney, but I really wish that they would at least pretend to be concerned about what their customers think. How can we feel like they take our opinions seriously if they don't even have one of their own employees handling questions and concerns.

Knowing Jim, his reply was a joke!!! Funny Jim!!!

Now Lisa, not so sure about. Is your letter for real?

 

[morgan loves minnie]

Knowing Jim, his reply was a joke!!! Funny Jim!!!

Now Lisa, not so sure about. Is your letter for real?

Oh, okay - I really hope it was a joke!

 

[ftwildernessguy]

I spent a good part of my life being dead serious. I now no longer feel the need to be that way all the time. My stay at the Wyndham Cypress Palms was wonderful and I highly recommend this resort if anyone is looking for an alternative place to stay near WDW.

 

[mamaloya]

Unfortunately, my letter was real. I am seriously considering a carefully worded reply to them for giving our valid concerns the brush off.

Wow, I guess they are assuming that fort folks don't talk to one another huh? LOL That is too funny, yet sad at the same time.

 

[ntsammy5]

IMy stay at the Wyndham Cypress Palms was wonderful and I highly recommend this resort if anyone is looking for an alternative place to stay near WDW.

I'll second that - especially if you can get the military deal!