I would prefer to pay for something that works the way it is supposed to. If it means that someone can actually stay where they bought then I would prefer to pay to have the problem fixed. To save a penny and never be able to book where I want if I call at 9 months, that bothers me more than the penny. That's why I bought a "top rated" timeshare instead of a bargain-basement one.
Incidentally,
DVC and Disney are not that separate. In corporate name, yes, but they are not THAT separate. DVC is listed as one of the the assets of Disney in the report to shareholders. Employees with certain expertise "transfer" between the companies (I personally know someone who did this). They are still cast members and still have all the same rights and benefits.
Disney has its own IT people. DVC is NOT a small startup home-based business. It has the assets and expertise of Disney available to is and it does use that (look at transportation as an example, building design and decoration, purchasing, etc). Disney also sold most of us on DVC because the "Disney" name is attached. Disney does and has put other parts of the organization behind the product.