WDWKOOK
NOW WITH LESS TAG!
- Joined
- Mar 10, 2009
- Messages
- 18,106
I feel a little silly right now
. When I switched from the Poly to the WL, I assumed that magically my correspondence with the Poly IPO disappeared from their records. Why clog up their files with canceled guests' information?
When I switched back to the Poly last week, I needed to change an archery reservation (for about the 5th time
). Since I assumed the Poly IPO had lost track of me (they've never initiated contact with me), I emailed them the request today along with a question about whether they serve a caffeine-free soda in the lounge and whether my room request was in fact in the system.
Well, Craig emails me back (quickly and politely, BTW) saying that there are already "soda requests" on my behalf and their "Lounge Team" have been notified and will fulfill my request, and yes, my room requests has been verified (again
). For the record, they were never "requests," only questions, but I'm very impressed with their willingness to fulfill my questions
.
You see, I didn't let on that I had once canceled the Poly. I sort of pretended like it was a new reservation, like I do when I call the WDTC and change. But now I know (and Karen mentioned this, too
) that the CMs know when you've changed. But I guess the Poly didn't, or does it take a lot longer for that info. to get to them?
So basically I sent the same type of email to them twice (April and today) and even though I canceled Poly once (in June) and rebooked a few days later, they still had everything in their records from April
I bet my file's been seriously flagged

When I switched back to the Poly last week, I needed to change an archery reservation (for about the 5th time

Well, Craig emails me back (quickly and politely, BTW) saying that there are already "soda requests" on my behalf and their "Lounge Team" have been notified and will fulfill my request, and yes, my room requests has been verified (again


You see, I didn't let on that I had once canceled the Poly. I sort of pretended like it was a new reservation, like I do when I call the WDTC and change. But now I know (and Karen mentioned this, too

So basically I sent the same type of email to them twice (April and today) and even though I canceled Poly once (in June) and rebooked a few days later, they still had everything in their records from April

I bet my file's been seriously flagged
