Lthouseprincess
Mouseketeer
- Joined
- Sep 22, 2000
- Messages
- 450
Let me start by in the end they fixed it, but it took almost 2 hours and I am really crabby
So I called dining this morning to make x-mas eve reservations at Chef Mickeys for dinner. I told them that we are checking in on 12/12 and out on 12/26. I made the reservation with no problems. About a ½ hour later we decided to do breakfast at Chef Mickeys on X-mas morning. I called back and was told that no such program existed that you can only make them 180 days out. I told her a ½ hour ago I just made them for x-mas eve. At first she argued with me that I did not. After insisting she pull it up she finally admitted that the person who made them made a mistake. But she still told me that we cant make reservations until 180. I asked her to please check with a supervisor because I think she was wrong. After being on hold 7 minutes she comes back and says I will try and then goes through they motions and says sorry, you cant make these until 6/28. Is there anything further she could help me with. So I hang up and call back and speak with some one else. She tells me that you can only make them 10 days out from the day you check in. Since we are checking in on 12/12 we can only book up to 12/22. In order to book on 12/25 today I would have to be checking in 12/15. I said but we are there on 12/15, we are there the whole time. She tells me that if I want to make the x-mas day reservation I have to check in on 12/12, check out 12/15 and recheck in on 12/15 and then I can make these reservations today. I was a little frustrated. I asked to speak to a manager. I waited on hold for 22 minutes, (no Disney music either) and hung up. I call to change my room reservation. After giving all my info the woman, she is quite for about 3 minutes, I have no clue why and then she comes back and explains that she cant do that because I already have a reservation for that time. I told her I know I just want to check out and then back in. She said I cant do that because I already have a room for that time frame and you cant make the reservation in the same name. She said to put in the second half of my stay in another name. So I put in the name of the other Adult I am traveling with, She said I cant do that since she is staying with, put it in another name. I said there is just the two of us. She said I would have to put the room in another name than the 2 of us. So I said, you are asking me to put it under a fake name. She says no, just another name of a person not in the room with us. I am getting pretty mad right now and explain that there is just the 2 of us and we cant check out and then back in and she said no not at the same resort. So I asked to speak with a manger, again on hold for 12 minutes with no hold music. So I hang up and call back. As soon as they answer I tell her that I am very upset right now and I want to talk to a manager. She goes through pulling up all my history.. And then says what can I help you with. I said, honestly I want to speak with a manger; I do not want to explain this over again. In less than a minute I have this nice man named Gavin. I explain this all to him and he laughs and say I cant believe they told you to check out and then back in again! He gets a person from dining on the phone and in less than 2 minutes I have my x-mas day reservations. In the end I am happy but I cant believe this took almost 2 hours!!!
So I called dining this morning to make x-mas eve reservations at Chef Mickeys for dinner. I told them that we are checking in on 12/12 and out on 12/26. I made the reservation with no problems. About a ½ hour later we decided to do breakfast at Chef Mickeys on X-mas morning. I called back and was told that no such program existed that you can only make them 180 days out. I told her a ½ hour ago I just made them for x-mas eve. At first she argued with me that I did not. After insisting she pull it up she finally admitted that the person who made them made a mistake. But she still told me that we cant make reservations until 180. I asked her to please check with a supervisor because I think she was wrong. After being on hold 7 minutes she comes back and says I will try and then goes through they motions and says sorry, you cant make these until 6/28. Is there anything further she could help me with. So I hang up and call back and speak with some one else. She tells me that you can only make them 10 days out from the day you check in. Since we are checking in on 12/12 we can only book up to 12/22. In order to book on 12/25 today I would have to be checking in 12/15. I said but we are there on 12/15, we are there the whole time. She tells me that if I want to make the x-mas day reservation I have to check in on 12/12, check out 12/15 and recheck in on 12/15 and then I can make these reservations today. I was a little frustrated. I asked to speak to a manager. I waited on hold for 22 minutes, (no Disney music either) and hung up. I call to change my room reservation. After giving all my info the woman, she is quite for about 3 minutes, I have no clue why and then she comes back and explains that she cant do that because I already have a reservation for that time. I told her I know I just want to check out and then back in. She said I cant do that because I already have a room for that time frame and you cant make the reservation in the same name. She said to put in the second half of my stay in another name. So I put in the name of the other Adult I am traveling with, She said I cant do that since she is staying with, put it in another name. I said there is just the two of us. She said I would have to put the room in another name than the 2 of us. So I said, you are asking me to put it under a fake name. She says no, just another name of a person not in the room with us. I am getting pretty mad right now and explain that there is just the 2 of us and we cant check out and then back in and she said no not at the same resort. So I asked to speak with a manger, again on hold for 12 minutes with no hold music. So I hang up and call back. As soon as they answer I tell her that I am very upset right now and I want to talk to a manager. She goes through pulling up all my history.. And then says what can I help you with. I said, honestly I want to speak with a manger; I do not want to explain this over again. In less than a minute I have this nice man named Gavin. I explain this all to him and he laughs and say I cant believe they told you to check out and then back in again! He gets a person from dining on the phone and in less than 2 minutes I have my x-mas day reservations. In the end I am happy but I cant believe this took almost 2 hours!!!
Some of us have no choice but to do the dirty work ourselves. 
