Reservation not in my dashboard

[n2mm]

strange today. Made a reservation, the points are gone, but it’s not showing in my dashboard. I went to activity and it shows the reservation was made and gives me the confirmation number and points used, but didn’t appear in my dashboard. I’ve logged in/out but no update.

 

[BillPA]

Just add the reservation number in your MDE account.

 

[Stargazer65]

Just add the reservation number in your MDE account.

I there a handy dandy acronym list on the Dis? I keep forgetting what some of them are...i.e. MDE lol.

 

[n2mm]

My Disney Experience = MDE

 

[n2mm]

Just add the reservation number in your MDE account.

is there anyway to link it to my dashboard. I’m guessing I’ll have to make a dreaded call. Ugh.

 

[Sandisw]

I would give it a few hours. I has that happen before and it was there later in the day. Frustrating, yes, but eventually, it showed up!

 

[n2mm]

I would give it a few hours. I has that happen before and it was there later in the day. Frustrating, yes, but eventually, it showed up!

thanks, yes very frustrating!

 

[BillPA]

I there a handy dandy acronym list on the Dis? I keep forgetting what some of them are...i.e. MDE lol.

Go to post # 12

https://www.disboards.com/threads/the-dvc-resource-center-updated-july-2020.3655476/

 

[Fangorn]

is there anyway to link it to my dashboard. I’m guessing I’ll have to make a dreaded call. Ugh.

I called MS last week to have two reservations combined. I was on hold for approx 20 seconds. Took longer to go through all the prompts and enter my details. Got a Fantastic CM! For the first time in forever, I didn't have to give him my member number again. He actually got it from the prompts, and had my account pulled up already. Transaction completed within 5 minutes. Total time in the phone - 11:23, which included verifying that requests were on the reservation and the survey. Maybe things have improved, or I just got lucky.

Steve

 

[paults]

Don't think anything improved, you were lucky

 

[n2mm]

I ended up doing a chat tonight. Not an easy fix. they had to contact the technical team to fix it. I rebooked the same day that is in limbo. So canceled the limbo reservation during the chat . Now have to wait for the points to be returned To my account. hope It’s not too long. I was not given a timeline.