Reply from Customer Services!!!

[torsie24]

As soon as I got my confirmation through yesterday I forwarded my details to the lady who has been dealing with my complaints rom last time. She is so lovely and helpful and I got this reply from her today:

"Thank you for your email concerning your upcoming stay at Disneyland® Resort Paris. We are delighted that you have decided to come and visit us again. I would also like to mention that I have since forwarded all their reservation information to the Quality Manager of the Disneyland® Hotel. She is excited for this opportunity to totally restore your faith in the Disney magic. I am confident that she and her team of Cast Members will be able to help you pass an extra special time in our company.

We look forward to having the opportunity to welcome you back to the resort."

To be honest with such great reponse from the customer srevices dept. my faith is already restored - but I cannot wait for my trip!!!!

I'll definitely be sending this lady a gift after my stay!

 

[gemmybear83]

I am dying to know what will happen!!

 

[scampbunny]

woooooooo hooooooooooooooo
sounds like they are redeeming themselves!!

cant wait to hear what ur extra special time is and what it involves, its just gonna be so magical for u!!!!!!!!!!!!!!!!!

 

[ema74]

Great response!!! But remember, we all need to know about this extra special time

Fabulous!

 

[torsie24]

Hee, I know! Only 23 weeks to wait! lol.

 

[Tillybud]

ooh this sounds exciting, can't wait to hear all about it

 

[cap'njack.]

Wow, sounds like you are going to have an awesome time! Remember to tell all of us about it!

 

[thelittlemermaid83]

Wow, am loving that reply. Looks like they have something special planned for you

 

[torsie24]

Here's hoping no-ones booked the sleeping beauty suite! hahaha!

I wouldn't even go outside!!

 

[ema74]

Here's hoping no-ones booked the sleeping beauty suite! hahaha!

I wouldn't even go outside!!

I wouldn't blame you for not wanting to go outside

 

[stonfiesta]

isnt that just a standard reply? seems exactly the same as our complaints except with the hotel name changed.....ours have been the same in the past when complained about the SL and SF

 

[thelittlemermaid83]

Here's hoping no-ones booked the sleeping beauty suite! hahaha!

I wouldn't even go outside!!

 

[tigger300686]

isnt that just a standard reply? seems exactly the same as our complaints except with the hotel name changed.....ours have been the same in the past when complained about the SL and SF

What did you get when you complained then?

I have an idea of some things it may be from what i have seen on the DIS before

 

[torsie24]

Lol, I could just sit and play piano all day.

In honesty though, a bunch of flowers and a nice room (which would be any in DLH) is all I'm expecting, Park View would be awesome, but people pay A LOT for CC and it wouldn;t be fair if I was to take an oppurtunity away from someone who was willing to pay. So I understand that its highly unlikely I get anything too grand.

Can't stop a girl from dreaming though!!

If I do get the suite you all can jump out on the Eurostar and gather round the piano whilst I play a reportoire of disney classics. (or just chopsticks)

 

[davewasbaloo]

good luck with that. Where are you staying? DLP have sprung quite a bit of magic over the years. A little part of me hopes they might do something special when we arrive as it's our 50th trip to DLP this August!!!

 

[poppyolivia]

oh when will you find out? I'm excited for you!!

 

[torsie24]

good luck with that. Where are you staying? DLP have sprung quite a bit of magic over the years. A little part of me hopes they might do something special when we arrive as it's our 50th trip to DLP this August!!!

Staying at DLH (standard room - although i might upgrade as I'm tempted and still have 5 months to contemplate if I want to spend the extra!)

 

[torsie24]

oh when will you find out? I'm excited for you!!

Not till I get there I guess

 

[stonfiesta]

What did you get when you complained then?

I have an idea of some things it may be from what i have seen on the DIS before

on our next trip to SL after complaining there was a bottle of water in the room and some very strange chocs. that was it. lol that might have been standard stuff in that type of room anyway.

i wouldnt get any hopes up.

 

[thelittlemermaid83]

on our next trip to SL after complaining there was a bottle of water in the room and some very strange chocs. that was it. lol that might have been standard stuff in that type of room anyway.

i wouldnt get any hopes up.

Thats not very Disney like.