Registering your annual pass

[Kaotica]

Hi there!
I purchased our annual passes this past trip and am having a difficult time registering them on the passholders page on the wdw website. I had trouble last year doing this as well. When I enter in all the information, it says that "an error has occured, please try again". I thought maybe its the system, but I have been trying for the past 2 weeks. I do remember having a hard time registering my other passes, just wanted to know if anyone had any ideas on how to register them.

Am I choosing the wrong passport type?

TIA!

 

[sharadoc]

That would be my first thought - you chose the wrong type. Check the visual of the layout and the description because there are a few similar ones.

 

[disprincessatheart]

I just did mine last night. What worked for me was to leave off the transaction number. Mine looked like the first sample to me so I did the wmk and the number after, the date and the ticket number.

 

[Cheshire Figment]

What browser are you using? When I go into the internal site from home I normally use Firefox, but there are certain locations where I cannot get a proper response unless I am using Internet Explorer. If you have two browsers, try using the other than your normal one.

 

[Kaotica]

I just did mine last night. What worked for me was to leave off the transaction number. Mine looked like the first sample to me so I did the wmk and the number after, the date and the ticket number.

Ah thank you!! i was selecting the right one, the first design, but after the date i was typing in the transaction number. That worked!!! thank you thank you!

 

[Kaotica]

thank you also to others who tried to help me too!

 

[Demosthenes]

I had a similar problem registering my pass. I was attempting it on Safari. Finally, I got it to take, but I did have to do it on firefox.