They wouldn't give you lids for the cups they just filled??? I'd be really annoyed and would ask for a manager; that's ridiculous.We were a group of 7 and usually we have 2 or 3 people go and fill the mugs. With this system we had mugs and cups - so then we would go to the condiment area and fill our mugs then toss the cups. Sometimes they would give us a drink holder so we could carry it all back. A couple times we did not get lids because - according to them - we weren't supposed to be drinking out of the cups. Throwing out all those cups as soon as we got them was justt so wasteful I had a hard time. I am not saying I have a better idea right now, I just know we aren't doing it again.
Another random pet peeve? Cocoa. My kids love getting hot chocolate with their mugs and CMs would give them a cup filled with hot cocoa and one packet. I know this seems silly - but those cups needed 2. We had one CM that just gave us two from the beginning but my kids were too shy to ask for a second pack when they would fill their mugs. Is it a big deal? Nope, just a check in the 'cons' column for us getting refillable mugs right now.
Thanks for this question though - it reminded me to add hot cocoa packets to my amazon order.
When we were at Poly in Sept. they would always ask if we wanted 1 or 2 packets for hot cocoa...that's a bummer it sounds like some of the cms at CBR are not being as considerate.