Really Need To Know What You Think...

[danielle79]

I work in a restaurant setting and I know of two incidents where red wine ruined a coach purse and a beige suede coat and was paid for by the restaurant, so I would think a huge store like Target probably has insurance for things like this happening. And Thank God a child wasn't hurt by the broken display!

 

[drlee]

Same thing happened to me at Target. A clip attached to a sign in the shoe department hung up on my shirt as I walked by. It was about waist high. It put a nice rip in my shirt. I thought the same thing about what could have happened if it had been a small child walking by. I found an employee and showed her the clip and what it had done to my shirt. She walked over, looked at it, then pulled the clip off and said "fixed". That was it!! Good luck!!

 

[North of Mouse]

I guess I am just too frugal to pay that much for a coat for a kid or a teenager.

Think that the OP's daughter is a grown lady with children, not a child.

 

[kirstenb1]

I'd be mad too!! I know Northface will repair their products if you mail them to them. I'd call Patagonia, and see if they have a similar level of service, then find out how much it will cost for them to fix/replace it. Then present the bill to the Target manager.

I hope you're able to work out something. I'd imagine it'd be hard to repair that fabric, so I'd definitely talk to Patagonia and see what they say.

 

[lilstint]

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

 

[mickeyluv'r]

I would absolutely do as an ealier poster suggested and send a photo to the regional manager...not to demand an additional refund, but to let them know of this potential hazzard - especially if you can also add a picure.

I also would call Patagonia or the place where you bought the item. Many companies are indeed be willing to replace an item that was damaged so quickly. A few companies will do nothing, while others are amazing. A good company knows the value of a repeat customer. That's a big part of why customers choose name brand items-not because the fabrics are worth so much more, but because the company stands by their merchandise. If a company treats me well, they most certainly win my loyalty. Stand by your product, and you win my loyalty. Over time, the company will far moe from repeat customers, than the few dollars they lose replacing a faulty item. (Disney is a great example. They have gotten LOTS of money from my extended family over the years, not because our vacations have been problem free, but because they make an reasonable effort to FIX their mistakes. I mean problems like leaky faucets, broken merchandise. That knowledge helps me enjoy my vacation, and tust me, disney has benefitted royally from our loyalty. )

If that doesn't work....I would also consider making the effort to consult with a talented tailor. Many dry cleaners offer such services. A few years ago, I had a bridesmaid dress disaster. Granted, bridesmaid dresses are made to be altered, but the fit was so bad the dress practically had to be remade. I was amazed by how quickly she was able to complete the work, and how amazing the dress looked afterward. She knew just where to make the alterations to make the dress fit properly.

 

[ccgirl]

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

Probably because you spoke to a "stock guy" and not the manager. So, the stock guy never informed the manager. Hopefully, since speaking to the manager they have replaced/repaired the display.

 

[kirstenb1]

I'm glad you got it resolved. You still might want to call Patagonia, and see if they can fix it, and what they'd charge. Or just put a patch over it. But I'd be afraid it'd tear more, especially after washing it etc.

What a bizarre "ending" though!! Both the Chris guy, and the fact that the metal piece was not removed from the display!!

 

[horseshowmom]

I'm glad you got it resolved. You still might want to call Patagonia, and see if they can fix it, and what they'd charge. Or just put a patch over it. But I'd be afraid it'd tear more, especially after washing it etc.

What a bizarre "ending" though!! Both the Chris guy, and the fact that the metal piece was not removed from the display!!

I would definitely check. A good seamstress may be able to fix it so it's barely noticeable. I know that the one we use is amazing.

 

[Friendly Frog]

Just my 2 cents, but since the manager was so quick to give you your money with no hassle, I would NOT escalate this up to the next level. Why create issues for someone who helped you? I would also let the real manager know that the display case still has the sharp edges so someone else will not get hurt.

Glad that you at least got your money back and now you have have the coat repaired.

 

[Mel522]

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

You didn't by chance take a picture of the "razor like" shard of metal since it's still there? I'm really curious about how bad the damaged display is.

 

[eliza61]

This is going to be a hard one to prove. How big is the rip and was the display table broken?

I doubt if I would push this very far, and I'm thinking by the time you get back you maybe met with "I don't remember this conversation".

I'd probably chalk it up to an unfortunate accident.

Oops just read your last update. glad to hear you got some help

 

[cheshireqt]

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

I love happy endings, you got reimbursed the full price of what you paid, that is greatl! Maybe another sale will come up for Martin Luther King or Presidents day? I wish the display was fixed, I am a worrier, and that would be on my mind until I saw it fixed.