??? Re: southwest cancellation/refund/policies

[mudnuri]

Just a quick question.

If 1 traveller in a group of 4 is unable to fly...can I cancel 1 ticket, even though all 4 are on the same reservation?

DH is set to fly with a group of 4, but 1 of them may not be able to go..We used a promo code, and cancelled the original 4 tickets, and rebooked- saving 398 bucks...but can I cancel just 1 pax out of the 4?

Thanks
Brandy

 

[CarolA]

Yes, but you might need to call instead of using the internet.

 

[mudnuri]

Thank you very much Carol, I knew you'd have the answer!

Brandy

 

[mareed]

Southwest may have changed policies, but when I needed to do this in the past, Southwest told me I couldn't cancel it ahead of time. We'd just have to have the 3 people check in and use the reservation and the funds for the 4th person would then be available for use after we actually took the flight. This is why I now book individual tickets if there's any possibility at all that plans may change.

 

[CarolA]

You can ask them to "split" the reservations. (The same thing people do with the internet check in)

That gives you a confirmation number for each person and then you just cancel the reservation in question.

Sorry, I did not say that earlier... I forgot you had to do the split.

(they used to be tougher to split, but they are getting used to it now!)