I called again and spoke to a different person. I said I booked through ratestogo and she said she can't give me any info regarding the reservation. She said that it's a policy they have with companies like ratestogo that they can't share info regarding the reservation. So I told her "so you're saying I can go to Great Wolf and potentially find out I don't have a reservation" and she said "you'd have to contact Ratestogo".
Oh well, we'll see soon enough. We check in on 9/5. That reservation better be there!!!
The way I see it is ratestogo books, say, 5 rooms right away. And then they give it away to people that buy it from their site. Then they put my name on the voucher as if they're relinquishing the ownership of that reservation to me. That's why I have to print out my hotel voucher (where as if I booked directly from the hotel, I just have to give them my name, not really need to present a printout of a voucher), sign it and hand it over to the reception desk.
Sigh. I hope I'm right. Well some DISers have already used them and reported no problems, so hopefully our ressie is uneventful as well.