We loved Rainforest Cafe. We had a 15 minute wait time, so we walked through "The Art of Disney". We were seated promptly at the 15 minute mark we were quoted. Our service was great and the food was wonderful (the shrimp en brochette was fabulous!!!). Everyone has bad experiences at any restaurant. Think about it, if you go to your favorite restaurant often enough, sooner or later even they will have a bad night.