My cousin and her husband just returned from a Vero/OKW stay as my guests. They aren't computer savvy so they don't know how much we all crave information. I did get some information from them. I thought I'd share it as a balance to someone else's negative experience that was shared for roughly the same time period.
They were at Vero Beach March 12-14 in an Oceanview Inn Room. This is their 4th or 5th trip to the resort at roughly the same time of year. They said everything was beautiful. Room was terrific, just perfect. (No mention of any smell.) The weather was terrific and they really enjoyed their time by the pool In other words, no complaints at all.
They were at OKW from March 14-17 in a one-bedroom. They have also been to OKW several times now. Also great weather with one day of partial rain/cloud cover. She commented that the crowds were far greater than in the last few years. They did not do the parks.
She did comment on problems with check-in. They arrived at about 11:00 a.m. and faced a giant line. (Sundays always are crazy.) The lady (described as very nice) looked at their requests and remarked that they had a golf course view room. However, they were told the room wasn't ready yet and to check back later for the 4:00 p.m. check-in. They tried calling several times throughout the day and only got busy signals. They returned to the resort at 4:00 and found the line just as long. At this point, she had a problem with a gruff CM at the counter. Another CM helped her and had someone else with her. They called up her room to see if it was ready but then told her they had to talk to a supervisor. The CM then told her that she had a "garden" room. Not knowing what that meant they accepted the room. (I've never heard that term at OKW either. My poor cousin thought that meant she would have lots of flowers.) They were somewhat disappointed that they ended up with a room that just looked at shrubbery that was a divider to the roadway. They remarked that they could hear the road noise when they sat out. I couldn't get the room number from her but it was in the Old Turtle Pond area. Having had terrific golf course views in the past they were disappointed but not unhappy.
It was interesting that her concern was that I had to spend the same amount of points for this room as for the rooms they have had in the past. I told her about how BWV had faced this problem and now had 3 levels of rooms with 2 levels of points.
I can accept that they had to take the less than great room this trip. However, I'm a little concerned about what took place at check-in. It sounds to me that their original room was given to someone else who probably had complained about the room they were assigned. That's my concern with the "room ready". If one person goes to the park to wait for their room to be ready, that room should not be allowed to be taken back into inventory to satisfy someone complaining at the desk.
Oops -- this is running on a bit so I'll stop now.
They were at Vero Beach March 12-14 in an Oceanview Inn Room. This is their 4th or 5th trip to the resort at roughly the same time of year. They said everything was beautiful. Room was terrific, just perfect. (No mention of any smell.) The weather was terrific and they really enjoyed their time by the pool In other words, no complaints at all.
They were at OKW from March 14-17 in a one-bedroom. They have also been to OKW several times now. Also great weather with one day of partial rain/cloud cover. She commented that the crowds were far greater than in the last few years. They did not do the parks.
She did comment on problems with check-in. They arrived at about 11:00 a.m. and faced a giant line. (Sundays always are crazy.) The lady (described as very nice) looked at their requests and remarked that they had a golf course view room. However, they were told the room wasn't ready yet and to check back later for the 4:00 p.m. check-in. They tried calling several times throughout the day and only got busy signals. They returned to the resort at 4:00 and found the line just as long. At this point, she had a problem with a gruff CM at the counter. Another CM helped her and had someone else with her. They called up her room to see if it was ready but then told her they had to talk to a supervisor. The CM then told her that she had a "garden" room. Not knowing what that meant they accepted the room. (I've never heard that term at OKW either. My poor cousin thought that meant she would have lots of flowers.) They were somewhat disappointed that they ended up with a room that just looked at shrubbery that was a divider to the roadway. They remarked that they could hear the road noise when they sat out. I couldn't get the room number from her but it was in the Old Turtle Pond area. Having had terrific golf course views in the past they were disappointed but not unhappy.
It was interesting that her concern was that I had to spend the same amount of points for this room as for the rooms they have had in the past. I told her about how BWV had faced this problem and now had 3 levels of rooms with 2 levels of points.
I can accept that they had to take the less than great room this trip. However, I'm a little concerned about what took place at check-in. It sounds to me that their original room was given to someone else who probably had complained about the room they were assigned. That's my concern with the "room ready". If one person goes to the park to wait for their room to be ready, that room should not be allowed to be taken back into inventory to satisfy someone complaining at the desk.
Oops -- this is running on a bit so I'll stop now.
