It's just inside the port terminal before you walk out. As you walk thru- there are people with signs up saying vancouver shuttle $14pp- they pointed us over (just a few feet away really LOL) to the shuttle desk. We walked up- no line- like 2 mins to pay- and then they told us where to walk out the doors and to the shuttle area which was like about the distance between the drink station and the adult pool area- that short. LOL They said 10min- and apparently meant from that moment. We walked over- stuck some stuff in checked luggage (toiletries we'd kept in room that last night) and there the shuttle was. It took about 20min to get to airport.
You can book ahead of time but when I tried to when I finally got connection to work- it said it was too soon to the date (it was 2 days before) and to call the number. I just decided to wait till we got there. Prior info I'd received was that cc could only be used if done online and if done at the terminal they'd only take cash... this wasn't the case.. they took cc there at the shuttle desk.
Lemme think how many were on the shuttle... I think around 16 with a few empty seats also. It was 5 of us and we got on the first shuttle that came around- even though we weren't paying attention and lots of people got on before us. I mean we walked up and were the only people, showed the guy our ticket and he said it would be a few minutes.. we were putting stuff in checked luggage as I mentioned above and then still sitting there in the chairs and saw people getting in that van/shuttle but didn't think it was for us since the guy didn't say anything. Finally I said is that our shuttle? And the guy said oh are you going to the airport? I said yes and he apologized and said yes it is our shuttle. LOL So he loaded our luggage in the back and away we went. (we had 5 in our family and 9 pieces of luggage btw.... 2 checked size luggage, 5 carry on size, and 2
DCL rolling duffles- you know how you come home with more stuff than you went with LOL)
Oh just more info- the previous info we'd received on the alaska thread was that it has times to choose and even if the time you want isn't available just choose what is available and you can still leave when you want to. I guess this must be true since we didn't even book ahead of time and were off on our way really quickly