Question...

[bouncycat]

Had an issue on a ride today at IOA, is there an email I can complain to, or an address? This was a safety issue, and I just can't let this go. thanks!!

 

[fanoforlando]

what was the problem if you don't mind us asking?

 

[donaldduck352]

If we knew what happend.we can direct you in the wright direction!!

 

[bouncycat]

I was on dr doom, and I always need the tm's help to finish pulling down the restraint, cause it's soooo hard to pull all the way down, and I told this lady coming by to do the checks, and she didn't seem to care, left me with a 5 inch difference from the restraint to my belly, and I got bumped around when it shot up....scared the CRAP outta me, and it coulda really hurt me when it shot up, luckily it didn't, I was yelling to the lady that i needed help, it wasn't all the way down. It was buckled, just not snug.

 

[DOOM1001]

So you got extra airtime at the top and you're complaining,no but seriously from my username you gotta know that that feeling of airtime at the top of Doom is one of my favorites in the park,but I understand your concern,what happened,did she ignore you when you asked to have the restraint lowered.

 

[phamton]

There is no email address just a link on the website: http://www.visitorsatisfaction.com/contactus/ I would use that form. Otherwise call: (407) 224-4233, and choose option nine (9).
Or snail mail:
Universal Orlando Resort
Guest Services
1000 Universal Studios Plaza
Orlando, Florida 32819-7610

 

[bouncycat]

Thanks phantom.

Yep, got LOTS of extra air time at the top, i like the moving around weightless stuff, but that was too much. I did ask her to help push in the restraint, she checked the buckle, that's it, and walked away, i was yelling at her to help, I can't do it, she looked back at me, and walked thru the door. Just thought that was rude, NEVER encountered a person who didn't help me on that ride before. It scared me how much 'air time' I had at the top!!

 

[fanoforlando]

yeah that seemed pretty irresponsible of her. She could have taken a few seconds to come back and recheck the harness thus avoiding a potential lawsuit if something was to go wrong....


wow, i haven't had the misfortune of having a TM ignore me or anyone with me, i hope you get this resolved...

 

[bouncycat]

Thanks for ya'lls help, I did fill out the form for a complaint, so we'll see. I'm not normally the type to complain much, but that was just too much!! I'll keep ya'll posted on what happens, if anything.

 

[Metro West]

Thanks for ya'lls help, I did fill out the form for a complaint, so we'll see. I'm not normally the type to complain much, but that was just too much!! I'll keep ya'll posted on what happens, if anything.

Please do!

 

[bouncycat]

Little update....they called and talked to DH to get the time the very next day after the complaint, and I haven't heard squat since.....so I probably got blown off, unless it just takes that long to check the video. So, I will NOT be renewing my AP's, if they do not want to take care of their visitors!!

 

[acc82]

it sounds like the employee was just being lazy!! i can't tolerate laziness. i probably would've been more angry at the fact that she ignored someone calling her despite the fact that she clearly knew what was going on and chose to do nothing about it. sadly, employees like this litter the world.

 

[Bluer101]

Little update....they called and talked to DH to get the time the very next day after the complaint, and I haven't heard squat since.....so I probably got blown off, unless it just takes that long to check the video. So, I will NOT be renewing my AP's, if they do not want to take care of their visitors!!

Personally I always leave room on that ride and never hold on, great feeling at the top.I know it sucks when there is someone rude or won't listen, but is it worth not renewing you AP passes? How many times have you been there before and had great experiences with out problems. In the end its your decision not ours.

 

[macraven]

when mine is not as snug, i just push it down and that solves my problem.


like bluer said above, sorry you weren't happy but to not renew over it?
it's a personal choice to go that route.
we all handle those decisions differently.


you'll hear back from guest services.
they have to investigate the situation completely before they can get back to you.
it can take time.

if you had an injury, UO would have taken a different approach right away.

you said you were not injured but upset over rudeness.
i know they are not allowed to give you the personal information of what consequences were given to that employee.
i'm sure they will let you know they handled the situation.

 

[phamton]

They needed to know the time so they could identify the employee. Any discipline of team members would be kept private. It sounds like they did follow up on it if they called back to get the times.

Did you let them know what/if any compensation you wanted? If you just wanted the employee to be reprimanded/fired/or whatever, they would not get back to you on that since it is handled privately. Hopefully, they already apologized about the behavior when they first called.