Follow safetymom's advice, she has lots of experience - I trusted the process, and well, OK fine, I admit it, I called the CRO several times, and a few days before I called to make sure they noted my mom's birthday was arrival day - also, when I got my confirmation papers, at the upper right my requests were noted (non smoking, a POR mansion preference, as well as adjoining rooms ) all my requests were met!! (and then some!!)