We rented last summer through Disney and plan to again this summer....but this year, we'll be more prepared. We're bringing our cell phone along. Last summer we had problems on two different occassions with the Disney Bikes. This year, we'll rent through Disney because of the convenience and we liked the style of bikes they have (over Fish Creek rental) but we'll be prepared for a problem. Fish Creek rental was nice enough to help us out and fortunately for us, the two bikes that broke did so almost in front of their shop. We could have had a real impact to our day had things not worked out the way they did. Disney did comp our bike rental for the week but we're not taking any chances this year.