Question for those who have booked w/ Dreams

[HappyGilmore]

We booked our 9/1 cruise with DreamsUnlimited and I need to make a change (want to add another passenger) which will result in a catagory change.
It doesn't seem that our reservation was assigned to a specific person or if it was I don't know who this person is??
I did send off an email this morning @ 10:30 to www.reservations@dreamsunlimited.com but then saw another address for DCL clients and forwarded the email there. I received an automatic reply that said there may be a delay in responding to my email.
I saw the 800 number on my profile for client services but there is a recording stating the hours which does not include weekends. I left a message but wondering if I will not be able to do anything til Monday??Concerned about response time due to availabilty -leaving in 4 weeks. I was hoping to get this taken care of today. Is there a way to speak to someone @ Dreams afterhours??
Thanks, Carolyn

 

[WebmasterJohn]

Hi Carolyn

You've emailed all the correct addresses. I'm sure someone will be in contact with you as soon as possible with some answers.

As far as the phones - the offices are technically closed on Sunday but the folks who answer the phones work off of voicemail and will pick them up throughout the day.

As I said someone should be in contact with you as soon as possible to assist you further.

Thanks
John

 

[HappyGilmore]

I did step out for a short time and sure enough someone sent an email while I was gone sorry I missed it. I replied to her just now and am awaiting another repsonse at this time. It is great to know that someone is available.