Question for CM's

[stampin_fool]

I was wondering if I were to write to Disney about a certain CM and ask them to forward along a thank you to this particular person would the CM receive it? If not is there a board where I could place a thank you in hopes that she even visits the board?

My family and I were on vacation last week and a lovely CM named Judy (handler for McQueen and Mater) did something really special for my son and I would love to let her know that she really made my son's trip. I plan to write to Disney to let them know how wonderful she was as well.

If someone could steer me in the right direction or give me some suggestions on how to accomplish this, I would greatly appreciate it.

Thanks

Ronda

 

[CDSTapisRouge]

Disney address' are not recognized by the US postal service, so everything goes to a PO Box. You can use the Guest Communcations address, but I personally would address it directly to the area, all the mail gets sorted and sent to the locations that they are addressed to, it may take a while in the process, but it will get there.

I would address it as such:

Her name
C/O Entertainment/ Greeter Manager
The park that you were at
PO Box 10,000
Lake Buena Vista, FL 32830

The character greeters are global and can be scheduled at any of the parks on any given day. I would address it to the park that you were at that day and be as specific as you can in your letter (date, time, location), unless of course you know her last name or have a picture of her that you can include.

I would also send a private message to Angiebelle, she might have some other suggestions for you. She works in entertainment, but might miss this thread.

 

[Joanna71985]

That's awsome. And I do believe that I may know who you are talking about (if I am correct). Besides writing, I would also email them.
WDW.guest.communications@disneyworld.com

 

[stampin_fool]

both for your help, I really appreciate it.

Ronda

 

[stm61]

I sent an email to guest relations, as suggested above. I wanted to thank them for sending my dd a balloon. It came off the string as we were leaving TTC, heading for the tram. None of the other parks were selling them at that time, and you can't get them thru mail order. I sent an email asking where I could get one, they called for our address and sent dd her balloon. I emailed again to say how happy dd was, and to say how a cm at TTC really went out of his way to try to replace the balloon for her. I didn't have his name, but I gave the time, date, and a discription of the cm. I received a call yesterday thanking me for my email. The cm knew the guest relations cm by name, and said that my email had given them enough details to figure out which TTC cm had been so helpful. They were recognizing both of them for being so helpful, but he didn't say how. I was surprised to hear from Disney, I'd sent the thank you email about a month earlier and never expected a reply. I guess they really do read their email!

 

[lovetoscrap]

I believe that if you can identify the person then they are supposed to have your "good comment" put in their personell file. It they have any negatives (late or unexcused absence, bad guest complaint etc....) then having the good in there helps to offset the bad. I think they have a kind of "point" system and the good notes could be the added points they need if they ever have a problem.