Originally posted by yyum168
...I have a ressie end of Oct to beginning of Nov. I called at 7 am this morning to ask to have AP rate applied on my ressie. I was told not all the days are available for AP rate, enen though it is within AP period and value season too, therefore they cannot apply AP rate on my existing ressie ?! I got a clear impression that what I am holding doesn't matter unless the system has a dulpicate AP opening. In other words they don't want to apply automatically even I asked. I thought it does not work this way...
In order for the discount (any discount, not just AP) to be available, there has to be rooms available at the discounted price for the dates you need. Just because AP discounts are offered for your time frame, it doesn't mean that there are necessarily rooms available at the discount price. They are capacity controlled.
For Monday of your week, they may have 100 rooms available. For Tuesday, 50. For Wednesday and Thursday, 20 each For Friday and Saturday, none. When this happens, you cannot get the discount applied to your entire existing reservation. What you can do is split up the reservation to get the AP rate on the days it is available on one ressie and the other days on another. The down side to this is that you will have to put another room deposit on the second reservation. But you can keep calling back to see if the nights you couldn't get at a discount before become available. When they do, you can add them to the AP reservation and cancel them off the second one.
And another unpleasant thing I found out is that if you book your ressie online using the system instead of calling, NO DISCOUNT CAN BE APPLIED on it. I would have to cancel the online booking and re-book in order to get the whatever discount available for the same period of time. WHY ?!
Because the online reservation is through WDTC and the AP reservation is through CRO. They are two separate computer reservation systems. The CM does not have a choice of which one to use when booking your AP rooms. It has to be through CRO. That means that your original online ressie through WDTC needs to be cancelled. They will refund the deposit you put on it. You just go ahead and make a new reservation through CRO and put down the one night's deposit. This is done all the time.