Question about complimentary adjoining rooms

[OJoyfulOne]

Hey guys!

I need some help/info. I just called twice today and talked with two different CM's to get some prices on a room at the Poly.

Now, here's the deal: Both my sister and I are in scooters (smaller ones) and I will be traveling with my aide, who is also my cousin-in-law, my cousin (her husband), and their one-year old baby.

The first CM told me that I would have to get two rooms which put that out of my price range big time!!! The second CM told me that I could fit everyone in one room at which point I explained to her that when inquiring about this resort in the past, I have been told that this was not able to be done and that I would need two rooms.

The problem I'm having is that I"m forced to get a second room for reasons that are beyond my control. Shouldn't Disney permit a second room at no charge given the circumstances? Maybe I'm being kind of stinky, I don't know? But, I just feel that I should not have to pay for two rooms.

Funny thing is, the last time I went, I stayed at Coronado Springs and there were two scooters and one adult that went. The adjoining room was complimentary, but I didn't find that out until I got there and checked in. I was under the assumption that I had to pay for that second room, which made no sense to me at the time.

I read on another post about someone commenting that an adjoining room is complimentary if everyone cannot fit in one room. For example, two scooters, two adults, and a one-year-old child. Is this true?

Any help/suggestions/info/similar experiences?

Thanks!

Joy

 

[ducklite]

The rooms at the Polynesian are quite roomy. There's no reason to think you won't be able to fit four adults, a child in a crib, and the two scooters.

You will be charged an extra $25/night for each adult after the first two.

Anne

 

[OJoyfulOne]

Thanks duklite,

The one CM told me that because of security reasons, two scooters would not be permited to stay on one room.

Also, aren't all the handicapped rooms at Disney set up with only one king size bed?

Thanks!

 

[SueM in MN]

What you want to inquire about is connecting rooms, not adjoining rooms.
Adjoining rooms are just ones that are next to each other. If you want two rooms that actually have a door inside that can connect them together, you want connecting rooms. They would not give a complimentary adjoining room; depending on the number of people in the room and your circumstances, you may or may not be able to get complimentary connecting rooms. If you would be able to be in one room if it was not for your disability, then they would comp you a second connecting room.
Two people using scooters, 2 adults and a one year old child would probably fit in one room with 2 doubole or queen beds because the people using the scooters would usually be able to get off of the scooters and walk in the room. Four people in a handicapped accessible room with a king bed would not work because four people could not sleep in the one bed. That would be a situation where they would give a complimentary connecting room.

 

[SueM in MN]

Thanks duklite,

The one CM told me that because of security reasons, two scooters would not be permited to stay on one room.

Also, aren't all the handicapped rooms at Disney set up with only one king size bed?

Thanks!

I don't know about the security reasons that were cited, but there have been people with 2 scooters who stayed in one room before, so I don't think that is correct.

Some, but not all, of the handicapped rooms are set up with one king size bed. Some have 2 double or 2 queen beds (depending on the resort).

 

[ducklite]

Thanks duklite,

The one CM told me that because of security reasons, two scooters would not be permited to stay on one room.

Also, aren't all the handicapped rooms at Disney set up with only one king size bed?

Thanks!

No. In fact we stayed in one at the GF that had two queens and a daybed, and was fully accessible.

As far as "security reasons," I can't imagine what they could be...

Anne

 

[OJoyfulOne]

Hey Thanks guys!!!

Both my sister and I cannot walk. So, I will see about asking for connecting rooms.

Is there a way to call and talk with special services myself to see about what is allowed and what is not instead of having to go through reservations and them calling special services? And would special services be able to tell me if I would have an extra charge if I need two rooms or not?

Thanks,

Joy

 

[SueM in MN]

Hey Thanks guys!!!

Both my sister and I cannot walk. So, I will see about asking for connecting rooms.

Is there a way to call and talk with special services myself to see about what is allowed and what is not instead of having to go through reservations and them calling special services? And would special services be able to tell me if I would have an extra charge if I need two rooms or not?

Thanks,

Joy

I think you need to let them know that you can't walk and will be using the scooters in the room. Typically, people using scooters can walk (at least enough to get around in the room) and use the scooters more for distance. People who can't walk at all and need a mobility device more typically are using wheelchairs or power wheelchairs.
So, assumptions might be being made about you that are not correct if they know you are using scooters.

The direct phone number for Special Services is listed in the disABILITIES FAQs thread. It is still listed in the Guidebook for Guests with Disabilities, so I think you should be able to contact them directly.

 

[BCV23]

Just wanted to add a little bit about the accessible rooms at the Polynesian. They are large as Anne said and will sleep five plus an infant so for room occupancy reasons alone you would not need another room. There are two queen beds and a daybed that is big enough for most adults.

I would also think you could fit two scooters in near the area where the connecting door is. Before the remodel in Rapa Nui on one trip we had our daughter's walker, portable Jazzi and a rental power chair in that space. That space is somewhat smaller now but I would still think they would fit if placed perpendicular to the wall. Or one could be in that space and the other in front of a bed.

Happy planning.

 

[Cheshire Figment]

If you need an accessible room normally that will contain a king bed. In that situation, with four adults, they will automatically give you a connecting room although it will not show up on the reservation. Just make sure you work through Special Reservations.

 

[ducklite]

If you need an accessible room normally that will contain a king bed. In that situation, with four adults, they will automatically give you a connecting room although it will not show up on the reservation. Just make sure you work through Special Reservations.

Not at the GF and the Polynesian. At those two resorts the rooms are plenty large enough to be accessible with two queens. I would imagine the CR is the same way.

The reason that there is only one king in most other resorts is that by adding two queens there isn't enough space for a wheelchair to access the beds.

Anne

 

[Michigan]

The rooms with roll in showers may be the ones with King beds. That was the case at PORS so we were given an extra room at no charge.

 

[OJoyfulOne]

Thanks!!!

Everyone was very helpful and I think I'm going to call special reservations and find out about the room. I will make sure they know that both my sister and I cannot walk and need the use of our scooters at all times.

If I have problems, I'll post back to let y'all know!

Thanks again!

Joy

 

[SueM in MN]

Not at the GF and the Polynesian. At those two resorts the rooms are plenty large enough to be accessible with two queens. I would imagine the CR is the same way.

The reason that there is only one king in most other resorts is that by adding two queens there isn't enough space for a wheelchair to access the beds.

Anne

They need to have at least a 32 inch access lane to get around the room with a wheelchair. If they are able to configure a room with 2 beds and still have an access lane, then the room sleeps 4 and you would not get a connecting room just because you need an accessible room.

 

[BCV23]

They need to have at least a 32 inch access lane to get around the room with a wheelchair. If they are able to configure a room with 2 beds and still have an access lane, then the room sleeps 4 and you would not get a connecting room just because you need an accessible room.

And the rooms at the Polynesian do sleep five. We stayed in those rooms many times with our three children.

Michigan, at the Polynesian the roll in shower rooms do sleep five. All the rooms in Rapa Nui sleep 5. In fact at the Polynesian the only rooms with king beds are in the Tonga building which is all suites. I understand one of those suites does have an accessible room but it is out of our league so no personal experience.

 

[ducklite]

The rooms with roll in showers may be the ones with King beds. That was the case at PORS so we were given an extra room at no charge.

We were in a GF room, roll in shower, two queens and a daybed.

At teh mods and values the rooms are so small that with two doubles there's not adequate room for a wheel chair to access the beds. So they furnish them with a king which leaves a little extra room to manuever.

Anne

 

[BCV23]

We were in a GF room, roll in shower, two queens and a daybed.

At teh mods and values the rooms are so small that with two doubles there's not adequate room for a wheel chair to access the beds. So they furnish them with a king which leaves a little extra room to manuever.

Anne

We too have had a room like that in Conch Key. We also had a rollin shower room in Sugar Loaf that had two queens and a love seat rather than a daybed. Still would work for the OP though.

 

[SueM in MN]

And the rooms at the Polynesian do sleep five. We stayed in those rooms many times with our three children.

Michigan, at the Polynesian the roll in shower rooms do sleep five. All the rooms in Rapa Nui sleep 5. In fact at the Polynesian the only rooms with king beds are in the Tonga building which is all suites. I understand one of those suites does have an accessible room but it is out of our league so no personal experience.

I just meant that since the OP only had 4 adults (plus one infant), they only needed beds for 4 adults.

 

[dclfun]

Just got back from All Star Sports and was told that since we were a party of 3 adults, myself in a long wheelchair, with a service dog, that we would have to make do with the king bed and a rollaway. Nothing could have been more unusable for us. We ended up being moved to the Music resort to get the connecting room after I insisted that I'd not be safe in such a crowded room or able to maneuver. However at the Contemporary, GF, and Poly, those rooms DO accomodate 5 in an accessible room with plenty of space to maneuver even for someone with a power chair and a manual chair, so you should be fine with two ECV's. They do not give the connecting room at these resorts since there is enough space. I got the impression at the resort that they don't like the situation of giving the connecting room either as it, of course, has been abused. Thankfully they could see me and my chair and my dog which helped them to understand my point.---Kathy